I arrived 10/17/15 resort is not what I expected having stayed at Barcelo before in Rivera Maya. Had to get my key changeD 3 times cause it wasn't working. The food in buffet was not great, same food. Beach was not upto par. The activities at the pool was very poor.
Comment from Hotel Management
Nov 7, 2015 by Management Assistant , Hotel Management
We hope this response finds you well.
We are truly disappointed to see your stay was not a pleasant one, is not common for us to read this type of comments.
Let me tell your dear guest, to being a big company worldwide in the tourism industry. We have different categories and styles of hotels. That it varies depending on your interests and your budget.
We regret that this has not been your total satisfaction.
In the other hand we appreciate your suggestions since this allows us to detect our areas of opportunity, and also continue to improve.