6/10 Okay
Lori
Jan 23, 2024
Liked: Cleanliness, staff & service
Been staying at the Rimrock over the past 2 decades, however the place needs some TLC second night of my stay my bathroom ceiling was leaking waited 2 hours for a similar room; the pool used to be tended by staff, there was a pool light hanging out in the pool with extension cord very dangerous, I searched for a phone to inform maintenance for 1/2 hour looking for any type of staff. The service I noticed had gone downhill especially at the front reception hard to understand the accents. Phones in the rooms didn’t work if you have a medical emergency good luck… so sad to see this gem going downhill it used to be Banff’s best secret.
Lori
Stayed 2 nights in Jan 2024