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4.8 out of 5

"The hotel is very upscale and nice, but the staff was a bit rude and unprofessional. I dislike when people judge you by the way you look, and the staf ... " More

By Steeler21 on Tue 15 Nov 2011

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Hotel Description

4-star golf hotel near Stanford University

In suburbs

You'll find Stanford University and Stanford University Medical Center within 3 miles (5 km) of this Palo Alto hotel. Stanford University Arboretum and Stanford Shopping Center are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. You'll appreciate the gym, poolside bar, and coffee shop.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$161* Per night/room Apr 26 - Apr 27

Room, 2 Double Beds (Hearing Accessible)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed with Sofa bed, Courtyard View, Corner (Corner)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Queen Bed with Sofa bed, Fireplace

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westin Palo Alto ratings based on 5 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Westin Palo Alto

Family (1)
5 out of 5
Great service

Posted by , from Lake Balboa on Aug 6, 2023

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4 out of 5

Good, but...

Pros: Close restaurants, Quiet
The hotel is very upscale and nice, but the staff was a bit rude and unprofessional. I dislike when people judge you by the way you look, and the staff did just that. Also when I was in the room, a hotel maid walked in on me and her excuse was that she was checking in on me. I tried to not get angry, but it was very irritating.

Posted by on Nov 15, 2011

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5 out of 5

Excellent Hotel

Pros: Close restaurants, Quiet
Loved the room. I've got no complaints. Walking distance to plenty of restaurants, shops and Stanford. Hope to stay there in the future.

Posted by on Apr 13, 2011

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5 out of 5

I will definitely stay there again next time I'm in Palo Alto!

Pros: Free breakfast, Close restaurants
Cons: Noisy
I loved everything about this hotel except for our noisy neighbors.

Posted by , from Denver on Feb 8, 2011

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5 out of 5

Great Stay!

I had a terrific stay at the Westin in Palo Alto. Very helpful, friendly folks at the front desk. Junius was particularly a delight. The mattress and bedding was great -- I got a great night's sleep in spite of the fact I don't tend to sleep well when I'm away from home.

Posted by on Oct 8, 2009

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Property Features

The Westin Palo Alto offers its guests an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a business center and 4 meeting rooms. Event space at this hotel measures 3894 square feet (362 square meters) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly The Westin Palo Alto. Parking is available for a fee. This 4-star Palo Alto hotel is smoke free.

  • 184 guestrooms or units
  • 5 levels
  • 3894 sq ft of conference space
  • 362 sq m of conference space
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Palo Alto Station (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Westin Palo Alto offers 184 air-conditioned accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on request.

  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Separate shower and tub
  • Housekeeping (on request)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)

Food & Drink

The Westin Palo Alto has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Weight limit: 80 lbs per pet

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are not conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 17.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palo Alto Westin
  • Westin Hotel Palo Alto
  • Westin Palo Alto
  • Westin Palo Alto Hotel
  • The Westin Palo Alto Hotel Palo Alto
  • The Westin Palo Alto Hotel
  • The Westin Palo Alto Palo Alto
  • The Westin Palo Alto Hotel Palo Alto

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.