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4.0 out of 5

"the only available restaurant was constantly understaffed. Long waiting times for food after ordering at off-peak times " More

By a verified traveler on Tue 21 Feb 2023

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Hotel Description

Family-friendly 4-star hotel near LEGOLAND® California

Near the airport

Within a 15-minute walk of the hotel, you'll find LEGOLAND® California and The Crossings at Carlsbad. Also, GIA Museum is within half a mile (1 km) and SEA LIFE Carlsbad Aquarium is within 2 miles (3 km).

Family-friendly fun

This hotel features a restaurant, an outdoor pool, and a bar/lounge. There's fun for all ages with a children's pool and a waterslide. Traveling on business? Take advantage of the 24-hour business center, conference center, and conference space.

Traditional Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$216* Per night/room Mar 31 - Apr 1

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Studio Suite, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Sheraton Carlsbad Resort & Spa ratings based on 22 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Carlsbad Resort & Spa

Everyone (10) Couples (1) Family (9)
2 out of 5
Nice place, but sad that I was upcharged for parking my family car while on a family vacation. Whatever.

Posted by , from Los Angeles on Dec 22, 2023

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Comment from Hotel Management

Dec 23, 2023 by General Manager

Dear Michelle,We are happy to know you liked our accommodations! Regarding our parking fee, we regret that you were unaware. This is noted under "Hotel Policies" on our page. Nevertheless, thank you for your feedback, and we hope you had a great trip overall.

4 out of 5
the only available restaurant was constantly understaffed. Long waiting times for food after ordering at off-peak times

Posted by , from Newark on Feb 21, 2023

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Comment from Hotel Management

Feb 23, 2023 by General Manager

Dear Luis,Thank you for taking the time to share your comments with us. We strive to provide our guests with quick and efficient food service at all times, and we apologize that you experienced otherwise. Safe travels, and we hope to have the opportunity to show you a better experience in the future.

5 out of 5
Nice

Posted by on Nov 22, 2022

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Comment from Hotel Management

Nov 23, 2022 by General Manager

Many thanks for your five-star review! We are so pleased you enjoyed your stay at Sheraton Carlsbad Resort & Spa, and overall, we hope you had a great trip. Come back anytime!

3 out of 5
Nice clean hotel with multple

Posted by on Dec 20, 2021

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Comment from Hotel Management

Jan 21, 2022 by Sheraton Carlsbad Resort & Spa Management

Dear Tim, Thank you for leaving us a review about your stay at the Sheraton Carlsbad Resort. We are happy to see that you loved our clean and comfortable hotel. We work hard to make sure our guests have a comfortable and convenient stay. We had a great time hosting you at the Sheraton Carlsbad Resort and we will love to host you again on your next visit to the Carlsbad area. Thank you for staying with us. Kind Regards, Sheraton Carlsbad Resort & Spa Management

2 out of 5

Posted by on Aug 1, 2021

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4 out of 5
The grounds

Posted by on Jul 9, 2021

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5 out of 5

Posted by on May 22, 2021

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Comment from Hotel Management

Jun 23, 2021 by Pamela Mondala, Marketing Coordinator

Dear Valued Guest, Thank you for the perfect rating! We look forward to hosting you again soon. Sincerely, The Sheraton Carlsbad

5 out of 5

Posted by on May 16, 2021

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Comment from Hotel Management

Jun 7, 2021 by Pamela Mondala, Marketing Coordinator

Dear Valued Guest, Thank you for the perfect 5-star rating! We hope to welcome you back to our resort again soon. Sincerely, The Sheraton Carlsbad

5 out of 5

Posted by on Apr 19, 2021

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Comment from Hotel Management

Apr 30, 2021 by Pamela Mondala, Marketing Coordinator

Dear Valued Guest, Thank you for the perfect 5 out of 5 rating! We look forward to welcoming you back soon. Sincerely, The Sheraton Carlsbad

4 out of 5
Property was clean and everyone was nice. However, we where upset that the pool area did not have the slide open until 6:30pm. They closed it at 3pm and we had just arrived to the pool. This was one of the reasons we booked this hotel. The kids where upset as well as parents Traveling during this time we feel that the hotel should have made sure the lifeguards would be on duty for the slide. Being that all the theme parks are closed. The pool and slide was a big reason why we choose this hotel. They offered us free ice cream and refunded us one day of resort fees. Also be aware they charge $24 a day parking fee. Which was not stated when we reserved..

Posted by , from California on Jul 23, 2020

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Comment from Hotel Management

Jul 23, 2020 by Elizabeth G

Hi Wendy, Thank you for reviewing your stay. We sincerely apologize that you did not fully enjoy your experience here due to not being able to use the slide. We hope you can give us another chance to give you a truly unforgettable stay. Kind Regards, Elizabeth Guzman Marketing Coordinator

About the Sheraton Carlsbad Resort & Spa

Location 5420 Grand Pacific Drive, Carlsbad, CA 92008

Property Features

Sheraton Carlsbad Resort & Spa offers its guests a children's pool, an outdoor pool, a waterslide, and a steam room. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Business amenities include a 24-hour business center, meeting rooms, and limo/town car service. Event space at this hotel measures 8010 square feet (744 square meters) and includes a conference center. A fitness center, a terrace, and tour/ticket assistance are also featured at the family-friendly Sheraton Carlsbad Resort & Spa. You'll have access to the outdoor pool at a partner property. Parking is available for a fee. This 4-star Carlsbad hotel is smoke free.

  • 251 guestrooms or units
  • 3 levels
  • Meeting rooms
  • 8010 sq ft of conference space
  • 744 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Children's pool
  • Waterslide
  • Free WiFi
  • Snack bar/deli
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Self parking (surcharge)

Transport

  • Train station: Carlsbad Poinsettia Station (4.5 km / 2.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Carlsbad Resort & Spa offers 251 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels, first-run movies, and pay movies. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Microwaves and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • First-run movies
  • Movies for purchase
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Desk chair

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11:00 AM.

Sheraton Carlsbad Resort & Spa has a restaurant serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Health or beauty spa nearby
  • Ecotours nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.

Pet Policy

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 80 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25.00 per accommodation, per night

The resort fee includes:

  • Additional inclusions
  • Beach loungers
  • Beach towels
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • Internet access
  • Phone calls
  • Pool access
  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15.00–20.00 for adults, and USD 10.00–20.00 for children
  • Self parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)
  • In-room microwave fee: USD 10 per night
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlsbad Sheraton
  • Carlsbad Sheraton Resort
  • Sheraton Carlsbad
  • Sheraton Carlsbad Resort
  • Sheraton Resort Carlsbad
  • Sheraton Carlsbad Hotel Carlsbad
  • Carlsbad Sheraton
  • Sheraton Carlsbad Resort Spa
  • Sheraton Carlsbad & Carlsbad
  • Sheraton Carlsbad Resort & Spa Hotel
  • Sheraton Carlsbad Resort & Spa Carlsbad
  • Sheraton Carlsbad Resort & Spa Hotel Carlsbad

You should know

  • Pool access available from 9:00 AM to 7:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.