NEVER STAY AT THIS HOTEL!
Posted Dec 5, 2017
The room was literally a box! No space to do anything! The bedding had dirt marks on its sheets and comforter. The bathroom, you could sit on the toilet,wash your hands and lean on the tub at the same exact time!The pictures online are very deceitful. Not the same in person. I immediately called the company to check out of the hotel and was told I would receive a full refund, however once I got back downstairs to the front desk, it was another story! I advised the employee that I just checked in with less than 15 mins ago, that we were checking out(in which she was already aware of) the employee had a attitude I guess because we were leaving so soon. I asked about us not being charged for the valet since we were not staying at the hotel anymore and would have never valeted there unless we staying.(you have to valet your car for $35 for just 24 hours, however you can’t put things or receive things from the car within the 24 hours or they would charge you another $35! We were staying at the hotel for 2 nights so that is a total of $70 for valet without any access! )
She was very short and said valet is a separate charge and I have to pay. We also asked this employee if the car could stay there since we had to pay for the service she ignored us and called valet to bring the car.There was about a 5 min back and forth before a manager came over and suggested we leave the car however the car was outside already. The manager finally comped the valet after 10 mins of nothing!