Ratings based on 11,609 Guest Reviews

Hear it directly from our travelers
3.7 out of 5
83% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
1 out of 5
by A traveler from Philly

NEVER STAY AT THIS HOTEL!

Posted Dec 5, 2017
The room was literally a box! No space to do anything! The bedding had dirt marks on its sheets and comforter. The bathroom, you could sit on the toilet,wash your hands and lean on the tub at the same exact time!The pictures online are very deceitful. Not the same in person. I immediately called the company to check out of the hotel and was told I would receive a full refund, however once I got back downstairs to the front desk, it was another story! I advised the employee that I just checked in with less than 15 mins ago, that we were checking out(in which she was already aware of) the employee had a attitude I guess because we were leaving so soon. I asked about us not being charged for the valet since we were not staying at the hotel anymore and would have never valeted there unless we staying.(you have to valet your car for $35 for just 24 hours, however you can’t put things or receive things from the car within the 24 hours or they would charge you another $35! We were staying at the hotel for 2 nights so that is a total of $70 for valet without any access! ) She was very short and said valet is a separate charge and I have to pay. We also asked this employee if the car could stay there since we had to pay for the service she ignored us and called valet to bring the car.There was about a 5 min back and forth before a manager came over and suggested we leave the car however the car was outside already. The manager finally comped the valet after 10 mins of nothing!
4 out of 5
by Amy

Worthy of another stay.

Posted Oct 20, 2017 on Hotels
This is an older hotel so the rooms are tight. There are no electrical outlets in the bathroom. The bed was well appointed and very comfortable. The work staff was incredibly cordial and prompt. You are very close to Central Park and Times Square. Plus many other places. Worthy of another stay.
4 out of 5
by Rohnda

This traveler left a rating score only Posted Oct 20, 2017 on Hotels
3 out of 5
by Menghan

This traveler left a rating score only Posted Oct 20, 2017 on Hotels
3 out of 5
by A traveler from Wales, UK

Close to Time Square

Posted Oct 20, 2017 on Expedia
Pros: Easy to walk to Central Park and Times Square
Cons: Better noise insulation
Location: Broadway shows, Central Park., plenty going on.
Convenient for sightseeing and very clean. Downside is that it is extremely noisy.
4 out of 5
Recommended
for Everyone
by A traveler

Affordable Stay

Posted Oct 18, 2017 on Expedia
I stayed at the hotel with myself and my daughter and we felt that the hotel was very quaint clean comfortable and reasonably priced for downtown Manhattan
4 out of 5
by Suzy

Good

Posted Oct 18, 2017 on Hotels
Lovely, comfortable and fun.
5 out of 5
Recommended
for Everyone
by A traveler from Glasgow

Close to all attractions

Posted Oct 17, 2017 on Expedia
Great hotel, near central park and short walk to times square. Staff friendly and helpful. I requested hair dryer as bathroom one was broken and it was delivered to room in 5 mins. Can't fault that.
4 out of 5
by kewin

nice hotel

Posted Oct 16, 2017 on Hotels
we stay in floor 27 with my BF and we love the view and the location of the hotel. very small room and bathroom but very clean.
3 out of 5
by A traveler

This traveler left a rating score only Posted Oct 16, 2017 on Hotels