Near the center of it all, but needs updating
Posted Jul 22, 2017
The hotel is dated (note: they were painting the lobby the last two days we were there). Now, I cannot speak for every floor or room, but the 14th floor could use some updating. Carpet and walls are old and it looks it (hall and room). The grout in the shower/tub was dirty in spots and the wallpaper was peeling. There was even noticeable repair damage above the shower/tub. It was an "OK" room.
Incident: the day before we checked out, I put the "Do Not Disturb" sign on the door. We didn't need the room tended to. After returning from our day on the town, we came back to the room and the cleaning staff had come in any way. I immediately called the front desk and was told: "they can come in after 12:00". Excuse me?!?!?! She quickly realized I was not happy and sent the head of housekeeping to our room. Justyna was great. She appeared appalled at the situation and would address it. She explained that they can enter after 12:00 on the checkout day as people sometimes forget they left the sign on the door. I felt better after speaking with her and left it at that. It wasn't until a few hours after that, that I noticed something was actually missing: the tip. As I do not normally carry cash, I made it a point to get some on Tuesday night and put the tip under the TV as, again, I knew I would not be needing service on Wednesday. Unfortunately, Justyna was gone by then and off the day we left, so I could not tell her directly. I hope my message was relayed to her.