Ratings based on 11,146 Guest Reviews

Hear it directly from our travelers
4.0 out of 5
85% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
Recommended
for Everyone
by A traveler

Excellent as always

Posted Nov 22, 2017
Syed at the front desk was incredible and his smile is infectious. He started our stay off on a very positive note. Our room had a great view and was. Dry cleanly as always. The staf was just overall incredible. This hotel was one of our main reasons for returning to New York within a couple months of our last visit. We love this place and will be back again in a few months. I assure you we will never stay anywhere else when we visit!
5 out of 5
Recommended
for Everyone
by A traveler

Spectacular Views

Posted Aug 26, 2017 on Expedia
First of all check in was at 4, but just traveling in I wanted to freshen up before my matinee at 2. I was promptly addressed and my needs were met. Customer service exceeded my expectations. Views were spectacular
Comment from Hotel Management
Aug 28, 2017 by Niek, Hotel Management
thank you for your review
4 out of 5
Recommended
for Everyone
by A traveler from Texas

Broadway/Times Square

Posted Aug 24, 2017 on Expedia
We had a great stay at the Millennium. Everything was in walking distance. (Broadway theaters, Times Square, Grand Central Terminal, Central Park) Room service was good. Concierge was very helpful. We didn't have a chance to enjoy the restaurant, which offers Thai food. The room we had was not really big, but we weren't there for staying in. Great place if you don't want to stay in your typical chain hotel.
Comment from Hotel Management
Aug 28, 2017 by Niek, Hotel Management
thank you for your review
4 out of 5
Recommended
for Everyone
by A traveler

Posted Aug 24, 2017 on Expedia
Location: Right at Times Square, near food, shopping and transportation.
Great staff, housekeeping was excellent. Air was difficult to regulate, but livable. Will stay there again when we return.
Comment from Hotel Management
Aug 28, 2017 by Niek, Hotel Management
thank you for your review
3 out of 5
by A traveler from connecticut

Posted Aug 24, 2017 on Expedia
The bed is very very hard and uncomfortable. No blankets on bed. No coffee maker...all could be forgiven if the bed was not rock hard
Comment from Hotel Management
Aug 26, 2017 by Sanjay, Hotel Management
Thank you for your feedback. We will address you concerns directly.
3 out of 5
by A traveler from Orlando

Needs Updating

Posted Aug 24, 2017 on Expedia
Pros: Bar area and front desk check in
Cons: Rooms worn out. Needs makeover
Location: Good location. Walked to restaurants and shows
The staff were very nice. Easy check in. The hotel rooms have chipping walls and beat up furniture . The room was supposed to have a coffee maker, it did not. We called down to the front desk to get one, we never received it the entire stay. Towels were worn out. The lobby and bar are beautiful but rooms are terrible! NOT WORTH THE MONEY!
Comment from Hotel Management
Aug 26, 2017 by Sanjay, Hotel Management
Thank you for your feedback. Please accept our apologies for your experience. We will address your concerns directly.
4 out of 5
Recommended
for Everyone
by A traveler from Oregon

Loved it!

Posted Aug 24, 2017 on Expedia
Awesome location and an incredibly helpful and friendly staff. Can't wait to stay here again! Keep it up Millennium Broadway! Thank you for such a nice experience ~ Laudan
Comment from Hotel Management
Aug 29, 2017 by Niek, Hotel Management
thank you for your review
5 out of 5
Recommended
for Everyone
by A traveler from UK

The best location for a stay in New York City

Posted Aug 23, 2017 on Expedia
Fantastic location, great staff and a convenient base to explore the city. Bryant park and Times square subway minutes away and lots of access to cabs. Highly recommended
Comment from Hotel Management
Aug 23, 2017 by Sanjay mahajan, Hotel Management
Thank you For your feedback. We look forward to welcoming you in the future.
4 out of 5
by A traveler

Posted Aug 23, 2017 on Hotels
Comment from Hotel Management
Aug 28, 2017
thank you for your review
4 out of 5
Recommended
for Everyone
by A traveler from Boston

Fabulous location in Times Square.

Posted Aug 23, 2017 on Expedia
Hotel was a little hard to find due to all the construction going on. It has a small sign which was obscured. Hotel rooms could stand to be updated. Staff was very friendly and helpful.
Comment from Hotel Management
Aug 23, 2017 by Sanjay Mahajan, Hotel Management
Thank you for your feedback. Construction around the hotel should be complete in the next few month. We will look forward to welcoming you in the future.