Beautiful but disappointing
Posted Apr 13, 2016 on Expedia
Great location, beautiful decor, very clean but just misses the mark. Stayed here for five nights. Ordered room service 3 times and they messed up the order every single time. Also, room service menu is very limited - there was not one single item that was appealing for dinner (no roasted chicken; no steak; but they do offer cheeseburger with kimchi - not quite my taste). Room temperature is difficult to control - even at lowest setting room was uncomfortably warm at night. Shower is so weak that I was cold while standing in a hot shower. When maid service replaced minibar items they left a bag of popcorn that had been opened and jammed fridge so full that it wasn't closed and everything was warm. Ordered 2 glasses of Chardonnay from Clio to take to the room. They only had one Chardonnay by the glass - charge was $37 for the 2!!