Boston Park Plaza Posted Aug 4, 2015
Boston's Park Plaza is an older grand hotel that is in the Back Bay area close to Boston Commons. The staff did their best to get us early check in and change our room from one kind to two doubles. The only issue I had with our room was the smell. It smelled like mold/mildew/cigarette smoke covered with a nasty de-orderizer. I should have asked for a different room. The room itself was very comfortable and most of the staff was very friendly and helpful. We ordered from room service, was over billed and one of our dinners was missing. I called room service and though trying to explain that the prices on the room service menu were different and that we were missing one meal, was met with a very rude hostile woman staff member. The next day the front desk reversed the overcharges and comped me one meal. Overall, most of the staff was excellent, and the room was fairly comfortable, but our experience was varied. I would not discourage anyone from booking there, I cannot recommend it. But if you do stay there and you run into problems, talk with the front desk immediately.
Comment from Hotel Management
Aug 26, 2015 by June McDougall, Hotel Management
Dear Renee, Thank you for taking the time to share your feedback. I sincerely apologize for the multiple challenges you experienced during your stay. Your comments have been shared with our Executive Office so that proper adjustments can be made for the comfort of future guests.I hope we will have the opportunity to have you stay with us again so that we can make amends. Best regards, June McDougall