Ratings based on 13,157 Guest Reviews

Hear it directly from our travelers
3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
4 out of 5
by A traveler from Chicago IL

Nice hotel near the heart of Boston

Posted Dec 8, 2015
Boston is pretty small but this hotel was a 10 minute walk from everywhere we wanted to be. Awesome gym facility. Very nice check in staff. Breakfast was overpriced ($60 for the buffet for 2) but everything was good.
Comment from Hotel Management
Jan 7, 2016 by June McDougall, Hotel Management
Alisssa, thank you for your feedback; we greatly appreciate your comments. Looking forward to welcoming you back again soon!
4 out of 5
Recommended
for Everyone
by A traveler from New York, NY

Pleasant. Personnel has to be more proactive.

Posted Dec 3, 2015
Location: Great location! Greenery and great fine dinning and shopping!
Pleasant hotel. Comfortable beds, quiet, relatively clean -dust in corners where wall meets floor & corrosion at base of b/room doors. Other than that it was a good experience. The renovated areas look really good. Great gym! Personnel CAN be a bit more friendlier & engaging with customers. AND, my Travelocity fare, I had to fight a bit. The total from Travelocity did not match the end-of-stay bill. In the end, they honored the original rate from my Travelocity receipt.
Comment from Hotel Management
Jan 6, 2016 by June McDougall, Hotel Management
Mr. Beau, thank you for your feedback; we greatly appreciate your comments and will work with our management team to improve our training for our team members. Looking forward to welcoming you back again soon!
5 out of 5
Recommended
for Everyone
by A traveler from Orlando,FL

Great hotel downtown

Posted Dec 2, 2015
Overall good experience. My room was very small but for 1 person it was fine.
Comment from Hotel Management
Jan 6, 2016 by June McDougall, Hotel Management
Thank you for your feedback; we greatly appreciate your comments. Looking forward to welcoming you back again soon!
5 out of 5
Recommended
for Everyone
by A traveler from Coconut Creek, Fl

Hotel was close to T station

Posted Nov 30, 2015
We had a fabulous stay and the staff went above and beyond for us. The room needs some updating but were very clean and comfortable. We loved sitting in the hotel lobby for drinks each night!!!
Comment from Hotel Management
Dec 3, 2015 by June McDougall, Hotel Management
Liz, we thank you for leaving such a nice review about us. It's wonderful you enjoyed our lobby bar and we are delighted our team members were able to exceed your expectations. Please come back to visit us again soon!
5 out of 5
by Nancy from Los Angeles, California

Nearby restaurants, shopping, & sightseeing

Posted Nov 13, 2015 on Hotels
I went with my husband & we greatly enjoyed our stay while in Boston. The hotel staff was very friendly & helpful. The rooms are recently remodeled and so is the hotel lobby. This is my second time staying there & am happy to stay there again next time I'm in town.
Comment from Hotel Management
Feb 6, 2016 by GM, Hotel Management
Nancy, we are delighted to hear you enjoyed your stay with us and always appreciate hearing from a repeat guest. We actually have not finished renovating any of our guest rooms yet but are so glad you like our current rooms! We will be improving our rooms during this winter and look forward to sharing our changes with you the next time you're in town. Until then, take care and safe travels!
Comment from Hotel Management
Jan 30, 2016 by GM, Hotel Management
Thank you for taking the time out to write your positive review about our hotel, Nancy. We are elated that you enjoyed your stay with us and we look forward to many more future visits from you!
5 out of 5
by A traveler

Posted Nov 13, 2015 on Hotels
Wonderful stay, loved the location. Common areas very nice. The rooms were in need of updating--a little dated--but I believe they are planning to upgrade them.
Comment from Hotel Management
Feb 6, 2016 by GM, Hotel Management
Thank you for sharing your experience with us. While we're glad to see you enjoyed our location, we're sorry to learn that the rest of your stay at Boston Park Plaza did not live up to your expectations. We assure you that our wintertime guest room renovations will be worth the wait and we appreciate your patience as we continue to improve. Many changes are coming to our hotel and we look forward to sharing them with our guests. We hope you will come back for a renewed experience.
Comment from Hotel Management
Jan 30, 2016 by GM, Hotel Management
Thank you for your feedback; we greatly appreciate your comments. Looking forward to welcoming you back again soon to see our improvements!
3 out of 5
Recommended
for Families
by Kathryn

Posted Nov 12, 2015 on Hotels
Comment from Hotel Management
Nov 16, 2015 by GM, Hotel Management
Kathryn, thank you for leaving your rating. We're glad we were able to accommodate you hear at the Boston Park Plaza. While it seems you had a nice time during your stay, we're curious about what we could have done to offer you an even more enjoyable experience. We hope we'll get to share a trip with you again soon! Thank you again for sharing, and have a brilliant day.
3 out of 5
by A traveler from Roma

Ottima posizione perĂ² un po da rivedere

Posted Nov 12, 2015 on Expedia
Pros: La posizione
Cons: Sala Colazioni e camere
Ho soggiornato 5 giorni in questo albergo in occasione di un convegno, la prima impressione e' stata ottima in quanto la hall e' molto bella, inoltre la posizione e' ottima vicinissima ad un bellissimo parco e alla zona dello shopping dall' hotel si possono raggiungere a piedi molte delle attrazioni principali di Boston.
Comment from Hotel Management
Nov 26, 2015 by June McDougall, Managing Director, Hotel Management
Thank you for your feedback, Dany. We are delighted you enjoyed our location and our newly renovated lobby. We would like to assure you that our wintertime guest room renovations will be worth the wait and appreciate your patience as we continue to improve. We'll be taking all guest comments into account as we move forward and work to make our hotel even better! Thank you again for connecting with us. We hope you will come back for a renewed experience.
4 out of 5
by A traveler

Posted Nov 12, 2015 on Hotels
Comment from Hotel Management
Feb 6, 2016 by GM, Hotel Management
Thank you for your feedback. Looking forward to welcoming you back again soon!
Comment from Hotel Management
Jan 30, 2016 by GM, Hotel Management
Thank you for your feedback. Looking forward to welcoming you back again soon!
5 out of 5
Recommended
for Families
by Susan

Posted Nov 11, 2015 on Hotels
Comment from Hotel Management
Nov 14, 2015 by GM, Hotel Management
Susan, thank you for the 5 star rating! It's great to see you enjoyed staying with us so much. We hope you'll keep us in mind should you ever need additional lodgings in the area. Thank you again!