Ratings based on 871 Guest Reviews

Hear it directly from our travelers
4.1 out of 5
80% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
2 out of 5
by A traveler

Never Again

Posted Feb 22, 2017
Pros: Not much
Cons: Everything. Give a guest a decent size bath towel. Give a guest glasses in the bathroom made of glass and not plastic. Make a guest feel welcome.
I stayed at The Boston Park Plaza over 25 years ago and did not have a pleasant experience then (stuck in the elevator for an hour!) but I thought I would try it again. What a mistake. Stood at the check in area for five minutes until I finally walked up to the gentleman who seemed to be doing nothing to ask if I could check in. He WAS doing nothing and did check me in with out a hello.The room was smaller then a Micro Hotel room. All I needed and yearned for was a hot shower and to watch some tv after a very long trans world flight. I got neither. The shower was MAYBE look warm and the tv's video was about 10 seconds ahead of the audio. The shower had a broken fixture and there were plastic cups at the sink. Haven't seen that in years and would not expect that in this highly rated hotel. All in all a waste of money. I will not wait another 25 years NOT to go again. I just will not ever book this hotel again. (And I am in Boston many many times a year).
4 out of 5
Recommended
for Everyone
by A traveler from Tupelo, MS

Great place to sleep . ..

Posted Jan 20, 2017
Pros: clean
Cons: larger rooms
Location: within walking distance of downtown
rooms are small because of location in Boston, but nice place to sleep at night if you are just there on business.
Comment from Hotel Management
Feb 7, 2017 by BostonParkPlaza-GM, Hotel Management
Thank you for your feedback; we greatly appreciate your comments. Looking forward to welcoming you back again soon!
5 out of 5
Recommended
for Everyone
by A traveler

This place is amazing!

Posted Dec 12, 2016
This is such a nice hotel. Room was clean and comfy. My only one complaint is that they make you pay a $17 a night fee for wifi weather you use it or not. You should get wifi for free. But other then that I loved this hotel.
Comment from Hotel Management
Jan 6, 2017 by BostonParkPlaz-GM, Hotel Management
Thank you for your feedback; we greatly appreciate your comments. Looking forward to welcoming you back again soon!
4 out of 5
Recommended
for Everyone
by A traveler

Trendy Place in Boston

Posted Nov 29, 2016
Location: Boston Common is just around the corner, shops and restaurants within walking distance.
Great location close to everything, friendly staff, trendy ambience.
Comment from Hotel Management
Dec 6, 2016 by BostonParkPlaz-GM, Hotel Management
Thank you for your feedback; we greatly appreciate your comments and are looking forward to welcoming you back again soon!
3 out of 5
by A traveler

Budget Friendly but subpar

Posted Nov 28, 2016 on Hotels
This is one of those places with a fancy lobby and subpar rooms. Our "delux king" room was rundown and smelled like a hospital.
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Dear Guest, We appreciate the feedback. We're disappointed that your stay with us was less than ideal. We have a variety of rooms and would be happy to help you choose one which may better suit your needs next time. We'll address your concerns with our team moving forward. We look forward to hosting you again soon for a more positive experience. Have a great day.
4 out of 5
by A traveler

Great location but small Bathrooms!

Posted Nov 28, 2016 on Hotels
The location is excellent; however the bathrooms are very, very small...not even enough space to put our toiletries, and we did not have the smallest room either.
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Dear Guest, thanks for the 4-star rating and review! It's fantastic you enjoyed and appreciated our prime location. Please be assured that we offer 5 different room types with different sized bathrooms. We'd be glad to provide you with a room that's better suited to your needs in the future! Please come see us again soon.
5 out of 5
by A traveler

Posted Nov 28, 2016 on Hotels
Great location for sightseeing. Wonderful hotel. I highly recommend. Clean hotel with courtesy staff.
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Dear Guest, we appreciate the 5/5 review! It's fantastic you had such a lovely experience with us and we're delighted you took full advantage of our prime location and proximity to so many of the city's best attractions. That's what we like to see! We're looking forward to sharing another amazing experience with you soon! Please come back to see us.
5 out of 5
by A traveler

Posted Nov 28, 2016 on Hotels
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
Dear Guest, thanks for the fantastic rating! It's wonderful your experience was so pleasant. Come back to see us soon!
3 out of 5
by A traveler

Posted Nov 28, 2016 on Hotels
The hotel is newly renovated and in nice condition upon arrival. The room, however, was tiny. The bathroom was SUPER tiny, and upon closer inspection, it seems they went cheap on some of the renovations, which is unfortunate, because the hotel has so much character and is in a great location. Overall, the hotel is still nice, but the room was cramped, even for a city hotel.
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Dear Guest, We appreciate the feedback. We're happy you had a pleasant stay with us. However, we're disappointed that your stay with us was less than ideal. We do offer a variety of diverse room sizes and would be happy to help you choose one which better suits your needs next time. We'll address your concerns with our team moving forward. We look forward to hosting you again soon for a more positive experience. Have a great day.
5 out of 5
by A traveler

Posted Nov 28, 2016 on Hotels
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
Dear Guest, thanks for the perfect rating! We aim to please and your praise lets us know we're doing our job! We're looking forward to your next visit. Please come see us again soon!