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4.0 out of 5

"Pool area was very nice " More

By a verified traveler on Thu 15 Jun 2023

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Hotel Description

Hotel near Bob-O's Family Fun Center in El Paso

In El Paso

Within a 10-minute walk of the hotel, you'll find Bob-O's Family Fun Center and Sunland Park Mall. Also, Western Playland Amusement Park is within 2 miles (3 km) and University of Texas at El Paso is within 6 miles (10 km).

Renovated in 2024

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$108* Per night/room Apr 22 - Apr 23

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible (Communication, Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible (Communication, Accessible Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Accessible (Communication, Accessible Tub)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Holiday Inn El Paso West - Sunland Park, an IHG Hotel ratings based on 11 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn El Paso West - Sunland Park, an IHG Hotel

Everyone (7) Couples (2) Family (3)
5 out of 5

Posted by , from BEEVILLE on Oct 1, 2023

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Comment from Hotel Management

Oct 22, 2023 by Customer Service

Thank you for sharing your perfect rating with us, Anita!It's wonderful to see how much you appreciated your time at Holiday Inn El Paso West – Sunland Park, an IHG Hotel! We want everyone to feel right at home at Holiday Inn El Paso West – Sunland Park, an IHG Hotel. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

4 out of 5

Posted by on Aug 20, 2023

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Comment from Hotel Management

Sep 11, 2023 by Customer Service

Thank you for the 4-star rating, Adriann!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Holiday Inn El Paso West – Sunland Park, an IHG Hotel. Thank you again for sharing!

4 out of 5
Pool area was very nice

Posted by on Jun 15, 2023

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5 out of 5

Posted by , from LAKE WORTH on Jan 20, 2023

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4 out of 5
This property is off the main street, in a safe community. Convenient to shopping, restaurants and highway.

Posted by , from LAKE WORTH on Jan 20, 2023

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5 out of 5
Everything was fine

Posted by , from longmont on May 17, 2022

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5 out of 5

Posted by on Apr 28, 2022

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3 out of 5
The location is great but very noisy. We stay there for couple days and nobody came to clean the room. We have to go to the reception to grab more towels. Staff was very friendly.

Posted by on Jan 24, 2022

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1 out of 5
Bathroom toilet dirty: NOT cleaned after last guest!!! Took photo & took to front desk. Front desk guy apologized, stated he’d send someone to clean it. After 1 hr wait; we checked out & left the property; went to Embassy Suites!

Posted by on Jun 4, 2021

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3 out of 5
the alarm clock was missing. The in-room coffee service was missing.

Posted by on Aug 10, 2019

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Comment from Hotel Management

Sep 15, 2019 by M.Cruz

Dear Anonymous, Thank you for your feedback regarding your recent stay at the Holiday Inn El Paso West-Sunland Park. We are disappointed to learn that your visit was not a complete success and greatly apologize for causing unnecessary frustrations that you experienced regarding your accommodations. We truly value your patronage and hope that this atypical experience will not deter you from visiting our property again. I sincerely hope that you will give us another opportunity to exceed your expectations on a future visit. Warm Regards, Melissa N. Cruz Assistant General Manager

About the Holiday Inn El Paso West - Sunland Park, an IHG Hotel

Location 900 Sunland Park Drive, El Paso, TX 79922

Property Features

Holiday Inn El Paso West - Sunland Park, an IHG Hotel offers its guests an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Business amenities include a business center and meeting rooms. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn El Paso West - Sunland Park, an IHG Hotel. Self parking is free. A complete renovation of Holiday Inn El Paso West - Sunland Park, an IHG Hotel was completed in January 2024. This El Paso hotel is smoke free.

  • 175 guestrooms or units
  • 2 levels
  • 9 buildings
  • Meeting rooms
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: El Paso Union Depot (9.4 km / 5.9 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn El Paso West - Sunland Park, an IHG Hotel offers 175 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Beds feature premium bedding. Televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

  • In-room dining
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.

Nine Hundred Bar & Grill - This bar serves dinner only. Happy hour is offered.

Room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and Eurocard. Cash is not accepted. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 7.50–15 for adults, and USD 7.50–15 for children
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn El Paso Sunland Park Drive I-10 West
  • Holiday Inn Sunland
  • Holiday Inn Sunland Drive
  • Holiday Inn Sunland Drive Hotel
  • Holiday Inn Sunland Drive Hotel El Paso Park I-10 West
  • Country Inn Carlson El Paso Sunland Park TX
  • Country Inn Carlson Sunland
  • Country Carlson El Paso Sunland Park TX
  • Country Carlson Sunland
  • Holiday Inn Sunland Park Hotel
  • Paso West Sunland Park, An Ihg
  • Holiday Inn El Paso West Sunland Park
  • Holiday Inn El Paso West - Sunland Park, an IHG Hotel Hotel
  • Holiday Inn El Paso West - Sunland Park, an IHG Hotel El Paso

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.