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Hotel Description

3.5-star guestrooms with free WiFi

Location

A stay at this hotel places you within half a mile (1 km) of Casino Dene and 6 miles (10 km) of Grand Centre Golf and Country Club. Also within 9 miles (15 km) are Cold Lake Energy Centre and Cold Lake Provincial Park.

Free perks

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 24-hour gym and free perks like full breakfast and free self parking.

Standard King

Bed Count 1 King Bed Maximum Occupancy 2 Max
$101* Per night/room Apr 28 - Apr 29

King Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Dene & Conference Centre ratings based on 3 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 1.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Hotel Dene & Conference Centre

Everyone (2) Family (1)
4 out of 5

Posted by on Jul 15, 2021

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1 out of 5
Tried to check in three times, and each time the room was not ready - even waited at the hotel for 45 minutes the third time. Came back later, and was told we were "lucky" our room wasn't given away because we were checking in late. Housekeeping arrived before 9 am, asked them to come back, and they never did - two days in a row. This was the worst service at any hotel I've ever stayed at, and we visit at least 6 hotels per year.

Posted by on Mar 17, 2019

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Comment from Hotel Management

Mar 26, 2019 by Stephen W - Director of Revenue Management

KC, Thank you for letting us know what happened. We have looked into this and taken action for future improvements. We look forward to better fulfilling your check-in process in the future.

1 out of 5

Posted by on Mar 17, 2019

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Comment from Hotel Management

Apr 2, 2019 by Stephen W - Director of Revenue Management

We apologize that we did not deliver a 5 out of 5 experience. We hope you will have a chance to join us again in the future for a much better experience.

Property Features

Hotel Dene & Conference Centre offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A business center and meeting rooms are available. A terrace, multilingual staff, and a picnic area are also featured at the business-friendly Hotel Dene & Conference Centre. Free self parking is available. This 3.5-star hotel is smoke free.

  • 120 guestrooms or units
  • 4 levels
  • Meeting rooms
  • Full breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Outdoor picnic space
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hotel Dene & Conference Centre offers 120 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and bathrobes. Smart televisions come with premium cable channels and Netflix. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

  • Smart television
  • Cable channels
  • Premium channels
  • Netflix
  • Coffee maker
  • Shower
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Wheelchair accessible

Food & Drink

Guests are served free full breakfast daily.

BirchBark Bistro - This bistro serves breakfast and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 6:00 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets: CAD 20 per pet, per night
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Security system
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is not cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 17
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Marriott Cold Lake Hotel
  • Courtyard Marriott Cold Lake
  • Courtyard By Marriott Cold Lake Alberta
  • Courtyard Cold Lake
  • Hotel Dene Conference Center
  • Dene & Conference Centre Cold
  • Courtyard by Marriott Cold Lake
  • Hotel Dene & Conference Centre Hotel
  • Hotel Dene & Conference Centre Cold Lake
  • Hotel Dene & Conference Centre Hotel Cold Lake

You should know

  • Pool access available from 8:00 AM to 11:00 PM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.