Ratings based on 571 Guest Reviews

Hear it directly from our travelers
2.4 out of 5
33% of guests recommend
2.4 Room cleanliness
2.9 Service & staff
2.3 Room comfort
2.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
2 out of 5
by A traveler

The room is sort of what I expected for the price.

Posted Jul 23, 2017 on Expedia
Pros: What I liked most about the hotel was the staff. They were so polite and pleasant.
Cons: The rooms could be updated with the furniture, television and the little fridge.
Location: The location was great and convenient to the stores and other excursions.
The staff were excellent. The food was delicious.The grounds were beautiful. But the room was not so great. The key card to one of the rooms constantly would not work. I had to keep getting it reactivated. Also we had a phone in our room but no phone jack. So I had to keep walking upstairs to the other room to talk to my other family members. But overall I enjoyed my stay there.
Comment from Hotel Management
Aug 19, 2017 by Sara Zuin, Room Division Manager., Hotel Management
We regret to read of the inconveniences that occurred in your room during your stay and we want to apologize. We are working with the remodeling of our rooms and we hope you will visit us again to see how much we are improving. Best regards.
1 out of 5
by A traveler

Nightmare

Posted Jul 11, 2017 on Expedia
The rooms were full of mold roaches sheets didn't fit Thought I was in hell Paid for internet and it didn't work They had to move us 3 x and then charged us an additional 180.00 Do not send anyone there
Comment from Hotel Management
Aug 20, 2017 by Sara Zuin, Room Division Manager., Hotel Management
We regret to read of the inconveniences that occurred during your stay and we want to apologize. It is good to specify that for any concern you can go through the customer service, our staff will help you to resolve any concerns at the time, changes of room, complaints with internet tickets or any other situation that may arise. Best regards.
3 out of 5
by Jairo

Posted Jul 10, 2017 on Hotels
Comment from Hotel Management
Aug 20, 2017
Estimado, queremos agradecerle por dejarnos su puntuación. Estamos trabajando fuertemente todos los días para seguir mejorando. Quedamos a la espera de vuestro próximo regreso. Saludos cordiales. We want to thank you for leaving us your punctuation. We are working hard every day to keep improving. We are waiting for your next return. Best regards. Sara Zuin, Room Division Manager.
4 out of 5
Recommended
for Everyone
by A traveler from Puerto Rico

Its my 5th visit to this hotel

Posted Jul 10, 2017 on Expedia
And we love it. Maybe isnt the most luxurious but the threatment and the quality of employes make our vacactions the best one! Thanks Angel Severino and Omar Tolentino for your outstanding service and attentions
Comment from Hotel Management
Aug 15, 2017 by Sara Zuin, Room Division Manager., Hotel Management
Estimated, it is a real pleasure for us to know that you have fully enjoyed your holidays here with us. Thanks for your mentions to our staff, they are a great guys! We wait for you back soon!! Best regards.
4 out of 5
Recommended
for Everyone
by A traveler from dominican republic

Nice hotel, but the room need a remodelation

Posted Jul 10, 2017 on Expedia
I love it, the pool, the staff and speciallythe food,
Comment from Hotel Management
Aug 15, 2017 by Sara Zuin, Room Division Manager., Hotel Management
Estimated, we want to thank you for taking your time and leave us your valuable comment. It is a pleasure for us to know that you have enjoyed our facilities, our beach, our food and our staff. We hope to see you back soon!
1 out of 5
by A traveler from reyes

It wasn't what was advertised

Posted Jul 9, 2017 on Expedia
Would never go back n will never recommend any one either. Roavhes crawling around the food. No A.C or water n room. Telephone out of service. No cable . TERRIBLE.
Comment from Hotel Management
Aug 27, 2017 by Sara Zuin, Room Division Manager., Hotel Management
Estimated, we regret to read of all the inconveniences that have occurred and we want to apoligize. We also regret that we could not speak with you directly here in the hotel so that we can find solutions to all your issue. We hope you will give us a future opportunity to improve the negative concept that you have of us.
3 out of 5
by A traveler from Puerto Rico

Hotel close to the beach.

Posted Jul 3, 2017 on Expedia
Pros: The pools and the beach.
Cons: The rooms.
Location: Good location.
The facilities are nice but the room was super dirty. The service was ok, the food was ok. The pools are nice and the beach is beautiful.
Comment from Hotel Management
Aug 15, 2017 by Sara Zuin, Room Division Manager., Hotel Management
Estimated, we want to thank you for taking your time and leave us your valuable comment. It is a pleasure for us to know that you have enjoyed our pools and our beach. We are working with our cleaning staff to continue training and raising them, so that they can work better day by day. Best regards.
2 out of 5
by A traveler from new yorker

1621 1627

Posted Jun 27, 2017 on Expedia
Bad more than good Internet connection horrible Room Service is bad
Comment from Hotel Management
Aug 15, 2017 by Sara Zuin, Room Division Manager., Hotel Management
Estimated, we will take each point mentioned to work on it and keep improving to get to obtain the complete satisfaccion of our guest. Best regards.
1 out of 5
by A traveler from New York, NY

Horrible Honeymoon

Posted Jun 24, 2017 on Expedia
From the moment my husband and I walked into the resort, to the day we left, it was an unfavorable nightmare. We waited to be checked in in a line that was unorganized for over an hour. We were given a room at the back of the resort property that looked nothing like the room that was advertised that we booked online. The room was if nothing more than a disappointment. It was smelly, damp, outdated, and unclean. Upset about the conditions of the room, we requested an upgrade, spent $200 on a new room only to realize upon waking in the morning that the room had rodents. We could hear them in the wastebasket in the sink area while we were in bed. And to our dismay and disgust, rodent droppings littered the entire room. After moving the bed mattress we found that we were sleeping on top of a bed of actual rocks!!! And crawl spaces easily used by rodents were under the mattress itself. Completely disgusted by this we demanded a refund and room change, only to be told we couldn't get a refund or room change and to return at a later time to speak with management. After 3 failed attempts to speak with management for our scheduled "meeting", we were finally told by the lady at the customer service desk that they would "clean and fumigate" the room and only offer 50% off the amount we spent to upgrade. Not only did we experience terrible customer service on our honeymoon, but the food they served in their all you can eat buffet made us terribly ill. They then proceeded to charge us $1
Comment from Hotel Management
Aug 15, 2017 by Sara Zuin, Room Division Manager., Hotel Management
Estimated, it is really a shame for us to read the bad experience that you had in our hotel, it is not our intention to cause discomfort in our guests. We regret all the inconveniences and we will take every point mentioned to work on it and get to obtain the complete satisfaction of our guests. We hope that you will give us a future opportunity to improve the negative concept that you have of us. Best regards.
1 out of 5
by A traveler from Clarksville, TN

Worst all inclusive hotel! Don't waste your money!

Posted Jun 17, 2017 on Expedia
Pros: This hotel was a complete disappointment. If I were able to get a full refund upon my check-in...I would have checked out!
Cons: See above comments.I would like to also add that the only open pool lacked maintenance. For the amount of people using it daily it was disgusting!
Location: Resort is close to the airport. I would like to commend Blue Transport. They provided our transportation to and from the airport. Very professional.
Staff: Very rude and disrespectful towards women and appeared to be more focused on hooking up with tourists and drinking free beer; no one was able to answer basic questions regarding the resort and the manager always seemed to be "missing in action". There was no since of urgency when assisting guests, and it appeared to be more of a hindrance to the staffers to help. Food: 5 restaurants advertised as part of the all inclusive experience however only one was truly available which was a buffet style restaurant that served the same items for breakfast and dinner (mind you, we stayed at this resort for 7 days/6 nights); the rest of the restaurants were only available by reservation however they don't tell you on the website that you are limited to reservations based on your length of stay. For example: we could only make 3 reservations for a 6 night stay. Room: Outdated. The furniture was old with lumpy mattresses and broken lamps. We had to fix the toilet after each flush because it would not refill with water. Security: The guards were there but didn't serve any purpose. People were coming and going with no accountability which put a strain on space and food. The largest pool at the resort was closed the entire week for painting. (who closes a pool in the middle of summer/peek months) There was a snack bar at the beach, however with no accountability of patrons, the lines were ridiculously long since there was only one cook working the grill.
Comment from Hotel Management
Jun 19, 2017 by Sara Zuin, Room Division Manager., Hotel Management
We regret to read of all the inconveniences caused and we want to apologize for not having met your expectations. We want to clarify some points: the pool was not closed to paint (obviously no one closes a pool to paint it having clients in the hotel), it was closed because a filter was broken (which unfortunately no one can know at notice) and for this reason we took advantage of paint the pool. Our a la carte restaurants are subject to availability to allow each of our guests to access a such service. We regret the inconvenience with our staff and our security, we will take the points mentioned by you to continue improving and to get the complete satisfaction of our guests. Best regards.