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El Embajador, a Royal Hideaway Hotel

5-star property
Ave Sarasota 65, Santo Domingo, Distrito Nacional 1-855-201-7819
4.4 out of 5
Excellent!
See all 12 travelocity Reviews

"We always stay here when we come to the Capital. Luxurious and inviting. " More

By a verified traveler on Wed 15 Nov 2023

Points Of Interest

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Hotel Description

Luxury resort near Malecon

Bella Vista stay

Your stay at this Bella Vista resort places you within 2 miles (3 km) of Malecon and Bella Vista Mall. Basilica Catedral Nuestra Senora de la Altagracia and House of Gargoyles are also within 2 miles (3 km).

Poolside dining

This luxury resort features a casino, a full-service spa, and 2 restaurants. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Relax with a drink at one of the 3 bars/lounges and enjoy perks like free self parking.

Executive Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max
$104* Per night/room May 19 - May 20

Ambassador Executive Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Royal Suite (Ambassador)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Royal Executive Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ambassador Royal Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Studio Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

El Embajador, a Royal Hideaway Hotel ratings based on 12 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for El Embajador, a Royal Hideaway Hotel

Everyone (7) Couples (2) Family (3)
5 out of 5
We always stay here when we come to the Capital. Luxurious and inviting.

Posted by on Nov 15, 2023

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Comment from Hotel Management

Nov 16, 2023 by Guest Experience Manager

Dear Mrs. Mary,Thank you for your kind words! We are delighted to hear that you always choose to stay with us when visiting the Capital. We strive to provide a luxurious and inviting experience for our guests, and we appreciate your loyalty.We look forward to welcoming you back on your next visit.Best regards,Yaraset Cortorreal,

5 out of 5
Best value for your money in the city.

Posted by on Aug 21, 2023

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Comment from Hotel Management

Aug 22, 2023 by Guest Experience Manager

Dear Mr. Manuel,We're thrilled to hear that you found our hotel El Embajador, a Royal Hideaway to offer the best value for your money in the city! Providing excellent value and a memorable experience for our guests is always our top priority. Thank you for taking the time to share your positive feedback. Should you have any further comments or suggestions, please don't hesitate to let us know. We look forward to the opportunity of welcoming you back for another outstanding stay in the future!

5 out of 5
Everything was perfect with the exception that the pool was under maintenance and did not notified me about it. So no sun bathing or swimming my whole stay..😢😢

Posted by on Jan 3, 2023

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Comment from Hotel Management

Jan 13, 2023 by Guest Experience Manager

Dear Mrs. Ana M: We thank you for choosing the facilities of El Embajador, a Royal Hideaway Hotel on your recent visit to the city of Santo Domingo and for distinguishing us with your presence. We sincerely apologize for the inconvenience that you present regarding the closure of our pool. Due to the sanitation protocols, we had to close our pool area for maintenance, this is a consequence of being able to provide you with an excellent quality in our services. We are sorry for the inconvenience caused in this regard.Despite not having met your expectations on this occasion, we look forward to welcoming you back and regaining your trust. It will be a privilege to serve you.

2 out of 5
I made a reservation for a room breakfast included they debited my credit card for us 699.00 and at the desk they showed to me a voucher for us 634,38 for a room only without breakfast so i had to pay a second time the breakfasts for which ihad paid before

Posted by on Sep 15, 2022

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Comment from Hotel Management

Oct 13, 2022 by Guest Experience Manager

Dear Mr. Phillipe,First of all, we thank you for distinguishing our El Embajador a royal Hideaway hotel during your stay in the city of Santo Domingo and for trusting us.We sincerely regret the inconveniences that you presented in relation to your reservation, these cases do not usually happen and we are sorry that you had to live this experience.On the other hand, we take the opportunity to inform you that you used an intermediary to make your reservation, which, they confirmed us that it was only a room and did not have breakfast included, that the confirmation of the same has been sent to you via mail once the reservation is done, so we recommend you contacting your agency to validate this information. We are sorry that we did not meet your expectations in this regard. We work daily to offer an attentive and personalized service, giving all possible solutions to ensure that you fully enjoy your stay with us. We appreciate your comments that have been taken into consideration to improve our service. We appreciate the time you took to share your concerns, we hope you will give us the opportunity to welcome you again, remember that our top priority is to regain your trust. For any additional requirement, we remain at your disposal. For us it will be more than a privilege to assist you again. Kind regards, El Embajador, a royal hideaway hotel.

4 out of 5
almost everything

Posted by on Sep 13, 2022

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Comment from Hotel Management

Sep 14, 2022 by Guest Experience Manager

Dear Mr. Phillipe: Thank you very much for sharing with us and all the members of El Embajador, a Royal Hideaway Hotel dedicating so many excellent comments to us. There is no better reward for us than knowing that you enjoyed your stay to the fullest and that we exceeded your expectations. It makes us even happier to know that you have trusted us and that we will be honored to welcome you again. We are very pleased to know that you enjoyed a comfortable and pleasant stay in our elegant city hotel. To our spacious rooms we must add the magnificent executive facilities and luxury services designed to ensure the comfort of our guests. Our team works hard to provide the best service to all our valued guests and anticipate all their needs. We look forward to welcoming you again very soon to provide you with another memorable experience, just as you deserve. It is our satisfaction to serve you. Very cordially

5 out of 5
Very spacious room, comfortable and clean

Posted by on Dec 2, 2021

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Comment from Hotel Management

Dec 2, 2021 by Guest Experience Manager

Dear Mrs. Gabriela: It is a pleasure for us to receive such a positive comment regarding your recent visit, from all the staff that makes up El Embajador, a Royal Hideaway Hotel we thank you for valuing the attention we provide to each of our guests with professionalism , kindness and excellence, since, as you very well said, they contribute to making your stay a memorable and pleasant moment in every way. We are very happy that you have felt very comfortable in our facilities, we work very hard every day to ensure that our guests feel well cared for at all times. We will forward your comments to the entire team and we assure you that they will be delighted to hear that their efforts have been appreciated. We look forward to welcoming you again very soon to provide you with another memorable experience, just as you deserve it. It is our satisfaction to assist you. Sincerely, El Embajador, A Royal Hideaway Hotel.

4 out of 5

Posted by on Nov 16, 2021

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5 out of 5
the garden

Posted by on Sep 19, 2021

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Comment from Hotel Management

Sep 19, 2021 by Guest Experience Manager

Dear Phillipe: Thank you very much for sharing with us and all the members of El Embajador, a Royal Hideaway Hotel dedicating so many excellent score to us. There is no better reward for us than knowing that you enjoyed your stay to the fullest and that we exceeded your expectations. It makes us even happier to know that you have trusted us and that we will be honored to welcome you again. We are very pleased to know that you enjoyed a comfortable and pleasant stay in our elegant city hotel. To our spacious rooms we must add the magnificent executive facilities and luxury services designed to ensure the comfort of our guests. Our team works hard to provide the best service to all our valued guests and anticipate all their needs. We look forward to welcoming you again very soon to provide you with another memorable experience, just as you deserve. It is our satisfaction to serve you. Very cordially,

3 out of 5

Posted by on Sep 19, 2021

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5 out of 5

Posted by on Sep 9, 2021

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About the El Embajador, a Royal Hideaway Hotel

Location Ave Sarasota 65, Santo Domingo, Distrito Nacional 10110

Property Features

El Embajador, a Royal Hideaway Hotel offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces. Business amenities include a business center, 5 meeting rooms, and limo/town car service. Event space at this resort measures 26307 square feet (2444 square meters) and includes conference space. A casino, a sauna, and a terrace are also featured at the luxury El Embajador, a Royal Hideaway Hotel. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. A complete renovation of El Embajador, a Royal Hideaway Hotel was completed in November 2017. Smoking is allowed in designated areas at this Santo Domingo resort.

  • 1 building
  • 298 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 3 bars or lounges
  • 26307 sq ft of conference space
  • 2444 sq m of conference space
  • Built in 1956
  • Casino
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (complimentary)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

El Embajador, a Royal Hideaway Hotel offers 298 air-conditioned accommodations with indoor private spa tubs and iPod docking stations. Accommodations offer separate sitting areas and include day beds. Pillowtop beds feature premium bedding. A pillow menu is available. 48-inch LED televisions come with premium cable channels and pay movies. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Santo Domingo resort provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms feature MP3 docking stations and laptop-compatible safes. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private indoor spa tub
  • Sitting area
  • Pillowtop beds
  • Minibar
  • IPod dock
  • Day bed
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

El Jardin del Embajador - This fine-dining restaurant specializes in international cuisine and serves lunch and dinner.

Cru Tapas & Wine Bar - This bar specializes in Spanish cuisine and serves light fare only. Open daily.

Lobby Bar - Onsite lobby lounge. Open daily.

Las Cotorras Garden Bar - This restaurant is located by the pool and specializes in international cuisine. Guests can enjoy alfresco dining (weather permitting). Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the resort include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site
  • Playground on site
  • Golfing nearby
  • Health or beauty spa nearby
  • Fitness classes on site

Spa Services

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open select days. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

  • Number of treatment rooms 3
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 12
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at El Embajador, a Royal Hideaway Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a security system, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • Grey water recycling system
  • Humane animal treatment
  • Car recommended
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 22 per person
  • Airport shuttle fee: USD 50 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • El Embajador
  • Embajador
  • RENOVATED El Embajador Royal Hideaway Hotel Santo Domingo
  • Occidental El Embajador Hotel
  • Occidental El Embajador Hotel Santo Domingo
  • Occidental El Embajador Santo Domingo
  • Occidental Embajador
  • El Embajador Royal Hideaway Hotel Santo Domingo
  • El Embajador Royal Hideaway Hotel
  • El Embajador Royal Hideaway Santo Domingo
  • El Embajador Royal Hideaway
  • RENOVATED El Embajador Royal Hideaway Hotel
  • RENOVATED El Embajador Royal Hideaway Santo Domingo
  • RENOVATED El Embajador Royal Hideaway
  • RENOVATED El Embajador a Royal Hideaway Hotel
  • El Embajador a Royal Hideaway Hotel
  • Occidental El Embajador
  • Occidental El Embajador Santo Domingo
  • El Embajador, A Royal Hideaway
  • El Embajador, a Royal Hideaway Hotel Resort
  • El Embajador, a Royal Hideaway Hotel Santo Domingo
  • El Embajador, a Royal Hideaway Hotel Resort Santo Domingo

You should know

  • Pool access available from 7:30 AM to 7:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.