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"Check in is at 4pm. We got there at 4:20 and waited 2 hours just to check in. There was not a good system for large crowds. " More

By a verified traveler on Sun 06 Aug 2023

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Hotel Description

Hotel near Greater Columbus Convention Center, connected to the convention center in Columbus

Downtown Columbus stay

At this Downtown Columbus hotel, you'll be well placed to visit Greater Columbus Convention Center and Nationwide Arena, both within a 5-minute walk. Ohio State University and Ohio Stadium are also within 3 miles (5 km).

Renovated in 2019

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, express check-out, and valet parking. A snack bar/deli, a grocery/convenience store, and a lobby fireplace are also on offer.

Room, 1 Queen Bed, Accessible (Mobility Tub)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$155* Per night/room Apr 25 - Apr 26

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Suite, 1 King Bed (One Bedroom Oakhurst Suite King)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds (Deluxe Loft Two Queens)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible (Mobility Roll in Shower One Bedroom)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed (Deluxe Loft King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sonesta Columbus Downtown ratings based on 13 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sonesta Columbus Downtown

Everyone (5) Couples (2) Family (2)
1 out of 5
The room was clean, no power source near beds , the floor above us was so creaky and loud when we were sleeping. It was so horrible in the morning we couldn’t even sleep. $350 to be miserable all night.

Posted by on Aug 13, 2023

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Comment from Hotel Management

Aug 20, 2023 by Customer Service

Shannon, your feedback is deeply appreciated, and it is regrettable to learn about the experiences you encountered. Your comfort is our top priority, and we regret that the noise disrupted your rest and that the room's layout didn't support your needs perfectly.We understand how important accessible power sources are for our guests' convenience, so we're sorry you found them insufficient near the beds. We continuously seek to improve our amenities, and your input will be instrumental in our upgrades.We're truly sorry for the discomfort the noise disturbance has caused you. Rest assured, we will explore various solutions for our future guests.Your comment regarding value for money is taken seriously because we want every guest to feel their experience was worth every cent. We're deeply concerned to hear that you feel it wasn't.Please know, we do take this feedback to heart and will use it to foster improvements where needed. We hope for a chance to make things right and provide you with the enjoyable stay you deserve, in the future.

1 out of 5

Posted by on Aug 7, 2023

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Comment from Hotel Management

Sep 1, 2023 by Customer Service

We appreciate the feedback, Randy.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

3 out of 5
Check in is at 4pm. We got there at 4:20 and waited 2 hours just to check in. There was not a good system for large crowds.

Posted by on Aug 6, 2023

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Comment from Hotel Management

Aug 7, 2023 by Daniel Ramirez

Amy, I am sorry to hear you waited that time in line. Please come back and we will make it up for you !

5 out of 5
all of it

Posted by on May 28, 2023

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Comment from Hotel Management

May 30, 2023 by Daniel Ramirez

Sharon, thank you for choosing Sonesta while in town. Come back soon !

5 out of 5
Looks good

Posted by on Mar 12, 2023

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Comment from Hotel Management

Mar 12, 2023 by Daniel Ramirez

Thank you for staying with us while in town!

5 out of 5

Posted by on Jan 9, 2023

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Comment from Hotel Management

Mar 10, 2023 by Marcela Baldwin

James thank you for choosing us while in town!

5 out of 5
Front desk and valet staff super friendly and efficient, well done!

Posted by on Dec 28, 2022

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Comment from Hotel Management

Dec 30, 2022 by Katy

Thank you very much for your feedback. We enjoyed having you stay with us.Happy New Year!

4 out of 5
Very clean. Gentlemen at front desk was very nice.

Posted by on Dec 3, 2022

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Comment from Hotel Management

Dec 3, 2022 by Juan P. Laginia

Thank you for staying with us Valerie!

4 out of 5

Posted by on Oct 22, 2022

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5 out of 5
It was well located and up to date

Posted by on Oct 3, 2022

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Comment from Hotel Management

Oct 3, 2022 by Juan P. Laginia

Thank you for staying with us Noah!

About the Sonesta Columbus Downtown

Location 33 E Nationwide Blvd, Columbus, OH 43215

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and 7 meeting rooms are available. A computer station is on site and WiFi is available in public spaces for a fee. Event space at this hotel measures 17000 square feet (1579 square meters) and includes a conference center. A fitness center, multilingual staff, and a fireplace in the lobby are also featured at the business-friendly Sonesta Columbus Downtown. Parking is available for a fee. A complete renovation of Sonesta Columbus Downtown was completed in July 2019. This Columbus hotel is smoke free.

  • 421 guestrooms or units
  • 12 levels
  • 2 buildings
  • 17000 sq ft of conference space
  • 1579 sq m of conference space
  • Built in 1988
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Convenience store
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

Sonesta Columbus Downtown offers 421 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. 49-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with hydromassage showerheads, complimentary toiletries, and hair dryers. In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Hydromassage showerhead
  • Housekeeping (weekly)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:00 AM.

Sonesta Columbus Downtown has a restaurant on site.

Vine + Forge Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. The property is professionally cleaned.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Electrostatic spray is not used for disinfection
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Reservation might be required for some facilities onsite
  • Commonly-touched surfaces are not cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Property is not cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service has not been amended for enhanced safety
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 22.33 per accommodation, per night

The resort fee includes:

  • Additional inclusions
  • Fitness center access
  • In-room bottled water
  • In-room coffee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 22 per person
  • Fee for in-room wireless internet: USD 0 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 0 per night (rates may vary)
  • Valet parking fee: USD 42.00 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Downtown Columbus Ohio
  • Crowne Plaza Hotel Downtown Columbus Ohio
  • Crowne Plaza Hotel Downtown Columbus Ohio
  • Crowne Plaza Downtown Columbus Ohio
  • Hotel Crowne Plaza Hotel Downtown - Columbus, Ohio Columbus
  • Columbus Crowne Plaza Hotel Downtown - Columbus, Ohio Hotel
  • Hotel Crowne Plaza Hotel Downtown - Columbus, Ohio
  • Crowne Plaza Hotel Downtown - Columbus, Ohio Columbus
  • Crowne Plaza Hotel
  • Crowne Plaza
  • Crowne Plaza Columbus Ohio
  • Sonesta Columbus
  • Sonesta Columbus Columbus
  • Sonesta Columbus Downtown Hotel
  • Sonesta Columbus Downtown Columbus

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.