Downtown Cleveland stay
Within a 15-minute walk of this Downtown Cleveland hotel, you'll find Progressive Field and Huntington Convention Center of Cleveland. Also, Cleveland Browns Stadium is within half a mile (1 km) and Rock and Roll Hall of Fame is within 2 miles (3 km).
Full-service spa, health club
A full-service spa, 3 restaurants, and a gym are all featured at this smoke-free hotel. Traveling on business? Take advantage of the free WiFi in public areas, express check-out, and valet parking. A bar/lounge, a 24-hour front desk, and a snack bar/deli are also provided.
Dec 23, 2023 by Bradley
Hello Olivia,On behalf of the entire hotel team, thank you for your positive review of our hotel. It is always encouraging to see positive feedback and your review has been shared with our team.I thank for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower
Nov 6, 2023 by Bradley
Dear Keith,On behalf of our entire hotel team, thank you for your review of our hotel and your comments about your experience.It is always helpful to hear critical feedback as it allows us to address and resolve the shortcomings that you experienced. Your review will be shared with our team so that we may work to improve deficiencies such as these.I thank you for staying with us. I wish you safe travels and do apologize for your experience while staying at our hotel.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower
Oct 15, 2023 by Bradley
Dear Matthew,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us. It is always encouraging to hear positive feedback and your comments have been shared with our team.We look forward to hosting you in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower
Nov 5, 2023 by Bradley
Dear Mark,On behalf of the entire hotel team, thank you for your review of our hotel.It is always encouraging to see positive feedback and your review will be shared with our team.We look forward to hosting you in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower
Jul 8, 2023 by Hotelmgmt
We're so glad that you enjoyed your stay! Please come back to visit us again soon at Cleveland Marriott Downtown at Key Tower!
Jul 24, 2023 by Hotelmgmt
Receiving your top score means a lot to us, Karianne! Thank you and we hope to see you again soon.
Apr 22, 2023 by Hotelmgmt
What a joy to receive your five-star rating, Carrie! Thank you and we hope it won’t be long before you can experience it all again.
Nov 6, 2023 by Bradley
Dear Shawn Wagner,On behalf of our entire hotel team, thank you for your review of our hotel.It is always helpful to hear critical feedback as it allows us to address and resolve the shortcomings that you experienced. If you are able to share the details of your stay that led to your lower rating, that would be most helpful.I thank you for staying with us. I wish you safe travels and do apologize for your experience while staying at our hotel.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower
Jul 5, 2022 by Bradley
Hello Ben, Thank you for your review and feedback about your experience at our hotel. Your comments will be shared with the appropriate hotel leaders so that we may work to ensure that issues such as these do not occur again. Our apologies for what you experienced while staying at the hotel as it is below our standards. Regards.
Feb 19, 2022 by Hotelmgmt
Thank you Eric for choosing to stay with us at Marriott Cleveland Key Tower! We are pleased to receive your high star-rating and look forward to having you visit with us again.
Cleveland Marriott Downtown at Key Tower offers its guests a full-service spa and a health club. There are 3 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 17918 square feet (1665 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Cleveland Marriott Downtown at Key Tower. For a fee, parking is available. This Cleveland hotel is smoke free.
Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)
Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge
Valet parking (surcharge)
Cleveland Marriott Downtown at Key Tower offers 400 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. This Cleveland hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. A nightly turndown service is provided and housekeeping is offered on request.
Greatroom - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Marble Room Sushi - This restaurant specializes in sushi and serves brunch and dinner. Open daily.
Il Venetian - This restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner. Open select days.
Savour Coffee and Creatio - Onsite coffee shop. Open select days.
Recreational amenities at the hotel include a health club.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including Ayurvedic. The spa is open select days.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.