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Occidental Caribe - All Inclusive

3.5-star property
Carretera Macao - Arena Gorda, s/n, Punta Cana, La Altagracia 1-855-201-7819
3.1 out of 5
See all 61 travelocity Reviews

"The property is beautiful, the beach is amazing. The workers at the main buffet work so hard and deserve appreciation for all the rude people I saw . ... " More

By a verified traveler on Fri 02 Feb 2024

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Hotel Description

3.5-star beachfront property near Arena Gorda Beach

On the beach

Your stay at this Bávaro property places you within 2 miles (3 km) of Cana Bay Golf Club and Arena Gorda Beach. Also, Punta Blanca Golf Course is within 3 miles (5 km) and Splash Water Park is within 6 miles (10 km).

All-inclusive

This all-inclusive property features free water park access, a casino, and a full-service spa. Bring the family and enjoy the free kid's club, children's pool, and waterslide. Enjoy a meal in one of the 8 restaurants and perks like free buffet breakfast and free self parking.

Double Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$143* Per night/room May 1 - May 2

Premium Suite (Level)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 6 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, Sea Facing

Bed Count 1 King Bed Maximum Occupancy 4 Max

Occidental Caribe - All Inclusive ratings based on 61 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Occidental Caribe - All Inclusive

Everyone (20) Couples (14) Family (22)
5 out of 5
The property is beautiful, the beach is amazing. The workers at the main buffet work so hard and deserve appreciation for all the rude people I saw . The bar tender Juana Hidalgo was absolutely amazing she made our trip memorable. The pool attendant that gave out the beach towels at the quit pool was such sweatheart she always had a smile. Our housekeeper did a fantastic job at keeping our room clean and mini bar stocked and plenty of towels. The room furnishes were very dated but it was one of the cleanest rooms I have been in. Very old and dated but clean so for us it worked. The buffet had so much food if you left hungry your a snob sorry but after reading all the bad reviews I find it hard to believe you couldn’t find anything. The beach chairs at the pools and beach are gone by 7am we even saw people out at 4am saving the really good spots. Get to buffets early to avoid waiting. To make the specialty restaurant reservations you have to be in line by 6:30am on Sunday morning even then there was 20 people ahead of us but we were able to get into all the restaurants we wanted at the times we wanted so plan ahead and get up early if you don’t want to be disappointed. The pool foam party was one of absolutely best times we have had at Punta Cana this was our 8 the trip second time with this hotel. We are older but were surrounded by younger people and held our own dancing and jumping to the rave music. After that we spent the rest of time at quit pool recuperating .

Posted by on Feb 2, 2024

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Comment from Hotel Management

Feb 3, 2024 by Álvaro Fontenla, General Manager

Dear Madam,Thank you for taking the time to leave a review of your recent stay.We are disheartened to hear about your experience with the early reservation requirements for our specialty restaurants and the demand for beach chairs. We are aware that comfort and accessibility are important to our guests; hence, we continuously strive to improve these aspects of our service. It's delightful to learn that our housekeeping team, along with Juana Hidalgo at the bar and our pool attendant, provided you with memorable service. We're also glad to know that the cleanliness of your room met your expectations and that you found value and variety in our buffet offerings. Your enjoyment of the foam party and the quieter pool area is heartening, as we aim to create a fun and relaxing environment for all our guests.We look forward to welcoming you again.Kind regards,Álvaro Fontenla, General Manager

3 out of 5

Posted by on Jan 9, 2024

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Comment from Hotel Management

Jan 10, 2024 by Álvaro Fontenla Director Occidental Caribe

Dear Daniella Perez.Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.

5 out of 5
We only stayed a night, but we had a good experience. They were able to schedule a shuttle for us to take us to the airport on time. Hotel room was clean and beds were very comfortable.

Posted by on Dec 25, 2023

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Comment from Hotel Management

Dec 26, 2023 by Álvaro Fontenla Director Occidental Caribe

Dear Juana.We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best Regards,

2 out of 5
Arraigned for early check-in due to arrival time and medical needs. Received an email acknowledging and agreeing to same, only to be denied this on my arrival and told by a supervisor that the email was not an agreement. As to cleanliness, i have pictures of the roaches. Room was fumigated, but I was not offered a change of room. I could go on…

Posted by , from HARTFORD on Nov 29, 2023

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Comment from Hotel Management

Dec 5, 2023 by Álvaro Fontenla Director Occidental Caribe

Dear Michael.Thank you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,

1 out of 5

Posted by on Oct 18, 2023

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Comment from Hotel Management

Nov 8, 2023 by Álvaro Fontenla Director Occidental Caribe

Estimada Edwin.Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.Saludos cordiales,

2 out of 5

Posted by on Oct 18, 2023

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Comment from Hotel Management

Oct 19, 2023 by Álvaro Fontenla Director Occidental Caribe

Dear Gwendolyn.Thank you very much for taking the time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

5 out of 5
Excellent! Never a resort like it!

Posted by on Oct 14, 2023

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Comment from Hotel Management

Oct 16, 2023 by Álvaro Fontenla Director Occidental Caribe

Dear Socorro.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

5 out of 5

Posted by on Aug 11, 2023

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Comment from Hotel Management

Aug 31, 2023 by Álvaro Fontenla Director Occidental Caribe

Estimado Audrey.Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.Saludos Cordiales,

3 out of 5
The staff was very unfriendly, it took 3 hours to check in, the room was falling apart we did not have a beach view, and my reservation specified we did, we were treated like second-class citizens and I will never stay at an occidental property again anywhere

Posted by on Jul 31, 2023

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Comment from Hotel Management

Aug 7, 2023 by Álvaro Fontenla Director Occidental Caribe

Dear Mrs. FrancoAlthough we sincerely regret to read that your stay at our hotel was below your expectations, we appreciate the time spent sharing this information about your experience. We certainly believe that there is always room for improvement and your constructive feedback is very valuable to us.Once again, we really appreciate the time you took to let us know about the inconveniences you experienced during your stay, and we sincerely hope that you will give us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.

5 out of 5
Este hotel es excelente, los empleados son muy amables y bien dispuestos. El único detalle fue que el aire no estaba enfriando como debería, pedimos cambio de habitación y nos movieron, pero el problema seguía. En cuanto a todo lo demás, fue espectacular.

Posted by on Jul 29, 2023

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Comment from Hotel Management

Jul 30, 2023 by Alvaro Fontenla

Estimada Katherine;Le agradecemos su opinión acerca de sus vacaciones en nuestro hotel Occidental Caribe, la satisfacción de nuestros huéspedes es nuestro objetivo principal y no hay nada mejor que saber que lo hemos conseguido. Estamos muy contentos de que el hotel y los empleados fueran capaces de cumplir con sus expectativas durante su estancia. Saludos cordiales,Alvaro Fontenla Director Occidental Caribe

About the Occidental Caribe - All Inclusive

Location Carretera Macao - Arena Gorda, s/n, Punta Cana, La Altagracia 23301

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals and snacks included
  • Room service during certain hours
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Snorkeling excursions
  • Surfing/body boarding
  • Windsurfing

Land activities
  • Climbing wall
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language
  • Pilates
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Sailing included
  • Surfing/bodyboarding included
  • Windsurfing included
  • Snorkeling excursions included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Climbing wall included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • All meals included
  • Surcharge for premium or imported alcoholic beverages
  • Scuba lessons included
  • Tennis lessons included
  • Room service during certain hours
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Snorkeling included

Property Features

Occidental Caribe - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Occidental Caribe - All Inclusive offers its guests a full-service spa, a complimentary water park, a marina, and 3 outdoor swimming pools. There are 8 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 8 bars/lounges, a beach bar, and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. Event space at this property measures 87 square feet (8 square meters) and includes conference space. A casino, a children's pool, and a nightclub are also featured at the family-friendly Occidental Caribe - All Inclusive. You'll have access to the indoor pool at a partner property. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Punta Cana property.

  • 798 guestrooms or units
  • 4 levels
  • 7 buildings
  • 8 dining venues
  • 8 bars or lounges
  • 87 sq ft of conference space
  • 8 sq m of conference space
  • Built in 2000
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Occidental Caribe - All Inclusive offers 798 air-conditioned accommodations with iPod docking stations and free minibar items. LCD televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Stocked minibar (free)
  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Refrigerator
  • Coffee maker
  • Bathtub
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

La Hacienda - This beachfront restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Marenostrum - This poolside restaurant specializes in seafood and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Rincon Criollo - This restaurant specializes in local cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

Paris - This restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Tokio - This restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Room service (during limited hours) is available.

Nearby Activities

A marina and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

Children under 12 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Surfing/bodyboarding on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Water skiing on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Fitness classes on site
  • Segway rental/tour nearby
  • Basketball on site
  • Golfing nearby
  • Parasailing nearby
  • Rock climbing on site
  • Mountain biking nearby
  • Cave exploring/spelunking nearby
  • Kayaking on site
  • Skydiving nearby
  • Ziplining nearby
  • Pilates classes on site
  • Playground on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Sailing on site
  • Personal motorized watercraft on site
  • Scooter/moped rentals nearby

Spa Services

The onsite spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 3
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Mud bath in spa
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The check-in location differs from the property location. Check-in location: [During spring break, check-in may be at the theatre]. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The check-in location differs from the property location. To check in, guests will need to go to During spring break, check-in may be at the theatre
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Occidental Caribe - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 15 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 15 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Eurocard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Valentine's Day (14 February) Gala Dinner per adult: USD 35
  • Valentine's Day (14 February) Gala Dinner per child: USD 35 (from 2 to 12 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Barcelo
  • All Inclusive Barcelo Punta Cana
  • All Inclusive Punta Cana Barcelo
  • Barcelo All Inclusive
  • Barcelo All Inclusive Punta Cana
  • Barcelo Punta Cana
  • Occidental Caribe All Inclusive All-inclusive property
  • Punta Cana All Inclusive Barcelo
  • Punta Cana Barcelo
  • Punta Cana Barcelo All Inclusive
  • Barcelo Dominican Punta Cana
  • Barcelo Premium Punta Cana
  • Barcelo Punta Cana Hotel Punta Cana
  • Barcelo Punta Cana Resort
  • Breezes Punta Cana
  • Occintal Caribe Inclusive inc
  • Barceló Punta Cana
  • Occidental Caribe All Inclusive Punta Cana
  • Barcelo Bavaro Punta Cana
  • Bavaro Beach Resort
  • Barcelo Bavaro Beach Punta Cana
  • Bavaro Beach Hotel
  • Barceló All Inclusive
  • Occidental Caribe All Inclusive
  • Occidental Caribe Punta Cana
  • Occidental Caribe
  • Occidental Caribe - All Inclusive Punta Cana
  • Occidental Caribe - All Inclusive All-inclusive property

You should know

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.