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Hilton Garden Inn Jackson Downtown

3-star property
235 W Capitol St, Jackson, MS 1-855-201-7819
3.3 out of 5
See all 31 travelocity Reviews

"Seedy area around this wonderful hotel " More

By a verified traveler on Thu 03 Aug 2023

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King bed evolution room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$99* Per night/room May 12 - May 13

Room, 1 King Bed (With Drinks-Snacks)

Bed Count 1 King Bed Maximum Occupancy 2 Max

King bed bedroom suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

1 King Accessible Room with Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Jackson Downtown ratings based on 31 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Jackson Downtown

Everyone (15) Couples (3) Family (6)
5 out of 5

Posted by on Dec 30, 2023

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Comment from Hotel Management

Jan 1, 2024 by Customer Service

Thank you for the excellent rating, Curt!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hilton Garden Inn Jackson Downtown! We look forward to hosting you again soon.

5 out of 5
Awesome stay

Posted by , from OLIVE BRANCH on Nov 16, 2023

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Comment from Hotel Management

Nov 17, 2023 by Customer Service

Thanks for the outstanding rating, Samuel!We're delighted your time at Hilton Garden Inn Jackson Downtown was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

5 out of 5
Seedy area around this wonderful hotel

Posted by , from OLIVE BRANCH on Aug 3, 2023

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Comment from Hotel Management

Aug 3, 2023 by Customer Service

Hello Samuel,It's fantastic to hear you found Hilton Garden Inn Jackson Downtown to be wonderful despite the surrounding area's impression. Thank you for your fantastic review. We look forward to welcoming you back when your travels bring you this way again.

5 out of 5

Posted by on Jun 24, 2023

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Comment from Hotel Management

Jul 14, 2023 by Customer Service

Thanks for sharing this perfect rating, Ebonie!We're thrilled to hear you enjoyed your stay at Hilton Garden Inn Jackson Downtown! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

5 out of 5

Posted by on Jun 17, 2023

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Comment from Hotel Management

Jul 7, 2023 by Customer Service

Thank you for the excellent rating, Cordera!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hilton Garden Inn Jackson Downtown! We look forward to hosting you again soon.

1 out of 5
This is one of the worst Hiltons I have stayed at. (2 stars) - refrigerator was broken - did not work - carpet was sticky, turned my white socks BLACK - staff entered the room multiple times unannounced - surrounding area was unsafe - ice machine was broken - I had to use the ice machine 2 floors up - Spa was not working, and smelled of urine - indoor pool was ice cold, not towels available - breakfast buffet, was over priced - juice bar was infested with bugs - juice containers had dead bugs floating - many more items.....

Posted by , from Cape Coral on May 17, 2023

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Comment from Hotel Management

May 17, 2023 by Customer Service

Thank you for reaching out to us and providing this feedback. We deeply regret to hear about your recent experience with us. Please know we've forwarded your experience to the appropriate members of our team, as we strive to be better for the future. Thank you very much, and once again we deeply apologize for the inconveniences you had to face.

5 out of 5
Grand hotel

Posted by on Apr 15, 2023

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Comment from Hotel Management

Apr 17, 2023 by Customer Service

Thanks for the fantastic rating, Curt!It's outstanding we could exceed your expectations during your stay at Hilton Garden Inn Jackson Downtown. We're all looking forward to your next stay with us.

5 out of 5
Good price for the stay and quality of the hotel.

Posted by on Mar 6, 2023

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Comment from Hotel Management

Mar 7, 2023 by Customer Service

Thank you for the 5/5 rating, Duane!It's excellent you enjoyed your time at Hilton Garden Inn Jackson Downtown so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

5 out of 5
Very nice hotel

Posted by on Feb 28, 2023

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Comment from Hotel Management

Feb 28, 2023 by Customer Service

Thank you for taking the time to leave this wonderful rating, Dana! We hope to see you again soon at Hilton Garden Inn Jackson Downtown so we can share yet another amazing experience!

5 out of 5

Posted by , from Escondido on Oct 11, 2022

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About the Hilton Garden Inn Jackson Downtown

Location 235 W Capitol St, Jackson, MS 39201

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge)

Hotel Policies

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.