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"Comfortable, quiet, clean, friendly, and a Starbucks on site. " More

By a verified traveler on Wed 13 Mar 2019

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Hotel Description

4-star hotel near Memorial City Mall

Memorial stay

At this Memorial hotel, you'll be within a 5-minute walk of Memorial City Mall and Memorial Hermann Memorial City Medical Center. CityCentre and Houston Community College - Energy Corridor are also within 2 miles (3 km).

Business services

This hotel features an outdoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. You'll appreciate the spa tub, bar/lounge, and snack bar/deli.

Traditional Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$179* Per night/room Apr 5 - Apr 6

Traditional Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westin Houston, Memorial City ratings based on 14 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Westin Houston, Memorial City

Everyone (10) Family (2)
5 out of 5

Posted by on Dec 22, 2022

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Comment from Hotel Management

Apr 17, 2023 by Director of Sales & Operations

Dear Ethel, Thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at The Westin Houston, Memorial City, and we look forward to welcoming you back soon.Be Well,Jeanette Pizano,Director of Sales & Operations

1 out of 5
Extremely OVER PRICED! Rooms are old and out dated and the amenities are few and far between! I would have never paid the amount I did had I seen the true pictures.

Posted by on Jun 13, 2022

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Comment from Hotel Management

Jun 13, 2022 by Caitlyn DeLong

Greetings Anthony C, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us. Be Well, Caitlyn DeLong

5 out of 5

Posted by on Feb 25, 2022

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5 out of 5

Posted by on Mar 6, 2021

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Comment from Hotel Management

Mar 22, 2021 by Director of Room Operations

Dear Guest, thank you for your fabulous rating and for letting us know your stay at The Westin Houston, Memorial City was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Be Well, Gia Arana Director of Room Operations

5 out of 5

Posted by on Jul 31, 2019

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5 out of 5
Comfortable, quiet, clean, friendly, and a Starbucks on site.

Posted by on Mar 13, 2019

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2 out of 5
Walked into the room and it was 73 degrees even though the air conditioning had been set to 66. About thirty minutes later it got up to 76. I called the front desk and they said they would send someone up. Thirty minutes go by and no one shows up. The room is now at 77. I called again and they said they would send someone up right away. Thirty minutes later, no one shows up. I call again and tell them just to forget it cause they were worthless.

Posted by on Mar 11, 2019

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4 out of 5

Great location good value

good for family of four. great location and friendly staff

Posted by on Oct 10, 2016

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4 out of 5

Good, but expected more

Pros: The service.
Cons: Keep the furniture clean and, if necessary, replace it when it gets damaged.
The staff and service are almost impeccable. Twice when I called the Service Express line, no one answered. I found that a little weird. My rating would have been Excellent across the board, except that I was in a suite and the furniture was dirty and one of the doors was in serious need of being repainted. Also, the lighting in the "kitchen" area is almost non-existent. For the money you pay for a suite, I would have thought the room would be flawless.

Posted by , from Houston on Aug 3, 2016

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2 out of 5

Travelocity dropped the ball on this one!

The room was lovely but not what we requested through Travelocity. We had asked for two double beds for 2 adults and my 13 y.o. Grandson. What we received instead was one King size bed. When I requested a switch we were told that there was none available for either night of our stay. We were actually told that the hotel had very few double rooms and that Travelocity should have known that. We were also told there were no roll-away cots but that we could have an air mattress. At 9:30 p.m. We called the front desk and were told that they had run out of air mattresses also but were having them delivered from another hotel and they would be there by 10:30. We never did receive one either day even though I was assured we would. We were also given the option for not having our room cleaned and we would receive a drink voucher. That never happened either. Very poor service and not cheap either.

Posted by , from Copperas Cove, TX on Oct 19, 2015

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About the The Westin Houston, Memorial City

Location 945 Gessner Rd, Houston, TX 77024

Property Features

The Westin Houston, Memorial City offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and 17 meeting rooms are available. Event space at this hotel measures 32223 square feet (2994 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly The Westin Houston, Memorial City. Parking is available for a fee. This 4-star Houston hotel is smoke free.

  • 1 building
  • 289 guestrooms or units
  • 22 levels
  • 32223 sq ft of conference space
  • 2994 sq m of conference space
  • Built in 2011
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Westin Houston, Memorial City offers 289 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 37-inch LCD televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, and hair dryers. This Houston hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Separate bedroom
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM and 11:00 AM.

O-24 Grille - This restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

024 Lounge - This bar serves light fare only. Happy hour is offered. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50.00 per accommodation, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property charges a USD 5 fee for package deliveries received under 10 pounds and USD 10 for packages 10 pounds or more. The property cannot be held responsible for lost or damaged goods.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and Eurocard. Cash is not accepted. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 4–19 per person
  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 26 per day (in/out privileges)
  • Valet parking fee: USD 36 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Memorial Westin
  • Westin Houston Memorial City
  • Westin Memorial
  • Westin Memorial Hotel
  • Westin Memorial Hotel Houston City
  • The Westin Houston Memorial City Hotel Houston
  • Westin Houston Memorial City Hotel
  • The Westin Houston Memorial City
  • The Westin Houston Memorial City
  • The Westin Houston, Memorial City Hotel
  • The Westin Houston, Memorial City Houston
  • The Westin Houston, Memorial City Hotel Houston

You should know

  • Pool access available from 6:00 AM to 11:00 PM.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.