"The room was decently renovated, but with moderate finishes. It seemed pricey for the quality; but the whole Banff area was pricey - for good reason… ... " More
Downtown District stay
At this Downtown District hotel, you'll be steps from Banff Lake Louise Tourism Bureau and within a 15-minute walk of Banff Centre for Arts and Creativity. Fairmont Banff Springs Bowling Centre and Cave and Basin National Historic Site are also within 2 miles (3 km).
Dining, sauna
This hotel features a restaurant, a spa tub, and a bar/lounge. Enjoy the sauna and perks like free WiFi. Self parking, a coffee shop, and a terrace are also offered.
Jun 21, 2023 by Jozette (Front Office Supervisor)
Dear Karen,Thank you for taking the time to share your experience with us.I am glad to hear you enjoyed your stay with us and hope to welcome you back to our hotel in the future! Warm Regards
Jun 1, 2023 by Mathieu (Front Office Supervisor)
Dear Joan,Thank you for your rating. I am glad to hear you enjoyed your stay with us and hope to welcome you back to our hotel in the future! Warm Regards
Aug 26, 2022 by Front office supervisor
Dear Wasima,Thank you for your kind review.I am glad to hear that you enjoyed your stay with us at the Elk & Avenue Hotel and found our facilities and location convenient.We look forward to your future stay with us!Warm RegardsMathieuFront Office SupervisorElk & Avenue Hotel
May 22, 2022 by Front office supervisor
Dear Taryn, Thank you for taking the time to review your past stay at the Elk & Avenue, We do apologize for the issue you had with the deposit. Unfortunately with debit card we do request guest to stop by at check-in to receive their money back it is why hotel require credit card for check-in. Our staff mentioned that she was on the phone when you came at first and that she made a mistake by letting you go. As for the domestic that you mention staff were aware of it and checking the situation, guests were here for couple of days already and we were trying to work on a adult to adult conversation prior calling the RCMP .But after a long talk and more information from both party we were able to judge the situation. thank you Mathieu Front Office Supervisor
Mar 8, 2022 by Front office supervisor
Dear karen, Thank you for your kind review. I am glad to hear that you enjoyed your stay with us at the Elk & Avenue Hotel and found our facilities and location convenient. I am also pleased to read your notes about our staff. We look forward to your future stay with us! Warm Regards Mathieu Front Office Supervisor Elk & Avenue Hotel
Apr 3, 2021 by front office supervisor
Dear Guest, Thank you for the kind review. It is such a pleasure to read that you found the rooms nice and clean. We are very pleased you found the staff very friendly and enjoyed the food. And it is pleasure to hear you that you will highly recommend us. We look forward to welcoming you back to Banff in the near future. Warm Regards Mathieu Front Office Supervisor Elk + Avenue Hotel
Apr 3, 2021 by front office supervisor
Dear Guest, Thank you for your kind review. I am glad to hear that you enjoyed your stay with us at the Elk & Avenue Hotel and found our facilities and location convenient. We look forward to your future stay with us! Warm Regards Mathieu Front Office Supervisor Elk & Avenue Hotel
The Elk & Avenue Hotel offers its guests a spa tub and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, tour/ticket assistance, and a vending machine are also featured at The Elk & Avenue Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Banff hotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access , Internet access (complimentary)
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
The Elk & Avenue Hotel offers 162 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature down comforters. 37-inch LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided on request.
Farm & Fire - Onsite restaurant.
Good Earth - Onsite coffee shop. Open daily.
Recreational amenities at the hotel include a spa tub and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property uses solar energy
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, and cash. This property uses solar energy. Noise-free guestrooms cannot be guaranteed.
For guests' safety, the property includes a fire extinguisher in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.