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Embassy Suites Ontario Airport

3.5-star property
3663 E Guasti Rd, Ontario, CA 1-855-201-7819
4.3 out of 5
Excellent!
See all 13 travelocity Reviews

"The staff at the restaurant were great. " More

By a verified traveler on Sat 06 Apr 2024

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Hotel Description

3.5-star hotel near Toyota Arena

Guasti stay

Your stay at this Guasti hotel places you within 3 miles (5 km) of Toyota Arena and Ontario Mills Shopping Mall. Also, Ontario Convention Center is within 3 miles (5 km) and Victoria Gardens is within 6 miles (10 km).

Free shuttle, breakfast

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour gym and free buffet breakfast each morning.

Suite, One King Bed, Roll In Shower

Bed Count 1 King Bed Maximum Occupancy 4 Max
$144* Per night/room Apr 28 - Apr 29

Two queens

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Two Queen Beds, Non-Smoking, Roll In Shower

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Embassy Suites Ontario Airport ratings based on 13 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Embassy Suites Ontario Airport

Everyone (5) Couples (2) Family (7)
5 out of 5
The staff at the restaurant were great.

Posted by on Apr 6, 2024

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Comment from Hotel Management

Apr 7, 2024 by Viviana

Thank you for the great feedback, Omar! I will share your comment with management ) We look forward to welcoming you back soon

5 out of 5

Posted by , from MILILANI on Dec 22, 2023

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Comment from Hotel Management

Jan 28, 2024 by Viviana

Thank you for the great rating, Alan. We look forward to welcoming you back soon!

3 out of 5
This property was acceptable but nothing like the Embassy Suites I have stayed at prior. It is in a convenient location to everything which was great.

Posted by on Nov 27, 2021

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Comment from Hotel Management

Nov 29, 2021 by George G.

Thank you for your feedback.

5 out of 5
One of the best 👌

Posted by on Sep 15, 2021

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Comment from Hotel Management

Sep 15, 2021 by George G

Thank you so much, we appreciate your positive feedback, looking forward to seeing you again at our beautiful property.

2 out of 5
My room smelled like dirty mop water. The floors and all countertops were very sticky. The extra blanket in the closet had king black hairs stuck all over. The seal at the bottom of my door was halfway missing, allowing light and sound in.

Posted by on Jun 5, 2021

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Comment from Hotel Management

Jun 5, 2021 by George G

Thank you so much, we appreciate your feedback and we will investigate and fix the issue in question .

5 out of 5
The hotel is very new & very clean. Staff are extremely helpful.

Posted by on May 26, 2021

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Comment from Hotel Management

May 27, 2021 by George G

We appreciate your positive feedback. Thank you and looking forward to welcoming you to our hotel during your next visit to Ontario.

5 out of 5

Posted by on May 16, 2021

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Comment from Hotel Management

May 26, 2021 by George G

Thank you so much for your positive feedback.

1 out of 5
The outside sitting area was nicely set up. There was no toilet paper and no towels

Posted by on Mar 25, 2021

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Comment from Hotel Management

Mar 25, 2021 by Embassy Suites Ontario Team

Dear Guest, Thank you for your feedback. Our management team will investigate the matter.

5 out of 5
Room and property was clean. Hard to evaluate because stay was during covid so restaurant, pool and fitness areas were closed. Staff was pleasant.

Posted by , from Plymouth, MA on May 30, 2020

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5 out of 5
Awesome experience with the staff even in the midst of everything that is going on. They were able to check us in early, provide exceptional food, and transportation.

Posted by on Mar 14, 2020

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About the Embassy Suites Ontario Airport

Location 3663 E Guasti Rd, Ontario, CA 91761

Property Features

Embassy Suites Ontario Airport offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and 8 meeting rooms are available. Event space at this hotel measures 5300 square feet (492 square meters) and includes conference space. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Embassy Suites Ontario Airport. A roundtrip airport shuttle is free (available on request). For a fee, parking is available. This 3.5-star Ontario hotel is smoke free.

  • 1 building
  • 175 guestrooms or units
  • 8 levels
  • 5300 sq ft of conference space
  • 492 sq m of conference space
  • Built in 2011
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Separate living room
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: East Ontario Station (3.4 km / 2.1 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites Ontario Airport offers 175 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. These individually decorated and furnished accommodations have separate dining areas and include queen sofa beds. Beds feature down comforters. 49-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. This Ontario hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Dining room
  • Sitting area
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.

Chaffeys - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Chaffeys Lounge - This lobby lounge specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation (varies based on length of stay), plus a one-time cleaning fee of USD 300.00
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Car not required
  • Security system
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: USD 0.53 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: USD 15.00 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation (varies based on length of stay) plus USD 300.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel Ontario Airport
  • Embassy Suites Ontario Airport
  • Ontario Airport Embassy Suites
  • Embassy Suites Ontario-Airport Hotel Ontario
  • Embassy Suites Ontario Airport Hotel
  • Embassy Suites Ontario Hotel
  • Embassy Suites Ontario Ontario
  • Embassy Suites Ontario Airport Hotel
  • Embassy Suites Ontario Airport Ontario
  • Embassy Suites Ontario Airport Hotel Ontario

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.