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"I did not like the roach that crawled across the table. Also, something caused welts on both hands, my right forearm, and the back of my head. The ba ... " More

By a verified traveler on Mon 03 Jan 2022

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Hotel Description

Aurora hotel in Heather Gardens area

Heather Gardens stay

With a stay at this Heather Gardens hotel, you'll be within 2 miles (3 km) of Cherry Creek State Park and 6 miles (10 km) of Town Center at Aurora. University of Colorado Anschutz Medical Campus and The Children's Hospital are also within 6 miles (10 km).

Property Amenities

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. A safe deposit box and laundry facilities are also provided.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$69* Per night/room Mar 30 - Mar 31

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Extended Stay America Select Suites Denver Aurora South ratings based on 16 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America Select Suites Denver Aurora South

Everyone (13)
1 out of 5

Posted by on Jun 18, 2022

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4 out of 5
I did not like the roach that crawled across the table. Also, something caused welts on both hands, my right forearm, and the back of my head. The bathroom sink drains very slowly, and the refrigerator did not keep my food cold

Posted by on Jan 3, 2022

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Comment from Hotel Management

Jan 4, 2022 by Hotel Management

Durrell, thank you for being our guest at Extended Stay America and for your nice rating. We are sorry for the maintenance and pest issues you encountered during your stay. We have shared your concerns with the appropriate individuals to take corrective measures and ensure this does not repeat. We understand your frustrations and regret your inconvenience. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management

3 out of 5

Posted by on Mar 14, 2019

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Comment from Hotel Management

Apr 22, 2019 by Hotel Management

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management

4 out of 5
the lady at the front desk was amazing ..................................................................

Posted by on Feb 11, 2019

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Comment from Hotel Management

Feb 13, 2019 by Hotel Management 

Thank you for commenting online regarding your visit to Extended Stay America. It is a delight to know you were treated extremely well by our staff and their friendly service made for a memorable experience. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management

5 out of 5
I love this place. The room is awesome. It would be nice if the front desk workers were more pleasant. They really need better customer service skills

Posted by on Feb 7, 2019

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Comment from Hotel Management

Feb 8, 2019 by Hotel Management

Thank you for the glowing review of Extended Stay America. We're thrilled to know you loved your well-appointed room and that you were impressed with the service provided by our associates. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management

1 out of 5
I did not stay at your motel I tried to check in they said it was overbooked I made my reservation with Travelocity so I went to a different motel in Aurora on August 25 I waited in the waiting room for about five minutes in your video camera took pictures of me as it recorded be your staff told me to get a hold the Travelocity to get my money back and now you will refuse my payment

Posted by on Aug 27, 2018

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Comment from Hotel Management

Sep 1, 2018 by Management

Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management

4 out of 5
good experience for the money -- clean, quiet, easy location, could use more food for breakfast.

Posted by , from Buffalo, N.Y. on Jun 10, 2018

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Comment from Hotel Management

Jun 20, 2018 by Hotel Management

Thank you for being our guest at Extended Stay America. We appreciate your review and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management

2 out of 5
Mold in the bath; chemical smell from trying to get smoke out of carpet; stains on the sink, sticky substance all over the floor and counter top; stains in the carpet; office ran out of muffins for breakfast; very narrow parking spaces; no hangers for clothes; air conditioner blows directly on the bed and the nightstand was broken. The office personnel were great; the bed was new; the coffee was decent; the security was present and it was close to lots of restaurants.

Posted by , from Houston, TX on Jun 10, 2018

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Comment from Hotel Management

Jun 20, 2018 by Hotel Management

Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management

2 out of 5
Cannot provide supplies in room ex. cofee maker. Linens looks very old, as if somebody just slept on it. Bugs flying and bites.

Posted by on May 24, 2018

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Comment from Hotel Management

May 25, 2018 by Hotel Management

Thank you for staying with us and for the review. We are sorry for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope the positive aspects of your stay will bring you back the next time your travels bring you our way. Sincerely, Hotel Management

5 out of 5

Awesome Place To Stay

Karla is always so friendly and professional. She makes you feel welcome. Always greets me with a smile. Great customer service skills. The motel is clean and so home away from home environment. I hate leaving :-(. I just love to rent here. Thank you.

Posted by , from Aurora,CO on Mar 6, 2017

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About the Extended Stay America Suites Denver Aurora South

Location 13941 E Harvard Ave, Aurora, CO 80014

Property Features

As a guest of Extended Stay America Select Suites Denver Aurora South, you'll find a vending machine, laundry facilities, and a front-desk safe. Public spaces have free WiFi. Self parking is free. This Aurora hotel is smoke free.

  • 138 guestrooms or units
  • 2 levels
  • 3 buildings
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Metro station: Iliff Station (0.4 km / 0.3 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Select Suites Denver Aurora South offers 138 air-conditioned accommodations, which are accessible via exterior corridors and feature irons/ironing boards and complimentary toiletries. Kitchens offer refrigerators, stovetops, and microwaves. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided on request.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Shower and tub combination
  • Housekeeping (on request)
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 6:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 6:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Denver Aurora South
  • Extended Stay America Hotel Aurora Denver South
  • Extended Stay America Denver Aurora South Hotel
  • Homestead Denver Aurora
  • Extended Stay America Denver Aurora South
  • Extended Stay America Suites Denver Aurora South
  • Extended Stay America Select Suites Denver Aurora South Hotel
  • Extended Stay America Select Suites Denver Aurora South Aurora

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.