Skip to main content
Beginning of main content
4.2 out of 5

"Excellent customer service at front desk and restaurant " More

By a verified traveler on Tue 21 Mar 2023

Enter dates to see availability

Hotel Description

Hotel near San Antonio River in San Antonio

Heart of San Antonio

Within a 10-minute walk of this Downtown San Antonio hotel, you'll find San Antonio River and Henry B. González Convention Center. Alamo and Market Square are also within half a mile (1 km).

Renovated in 2019

The hotel's outdoor pool, 24-hour gym, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the business center, express check-out, and valet parking. A restaurant, a 24-hour front desk, and a coffee shop are also provided.

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$184* Per night/room Apr 28 - Apr 29

Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Terrace, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Westin Riverwalk, San Antonio ratings based on 10 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Riverwalk, San Antonio

Everyone (6) Couples (4)
5 out of 5

Posted by on Jan 21, 2024

Was this review helpful to you?
Comment from Hotel Management

Jan 21, 2024 by Ruby Sison

Thank you for staying with us and we appreciate your feedback.

1 out of 5

Posted by on Dec 17, 2023

Was this review helpful to you?
Comment from Hotel Management

Dec 21, 2023 by Ruby Sison

Hello Brian,Thank you for your feedbackPlease accept my sincerest apologies that we failed to meet your expectations. We hope you will give us another chance to change your stay experience.

5 out of 5

Posted by on Nov 21, 2023

Was this review helpful to you?
Comment from Hotel Management

Nov 22, 2023 by TC

Thank you so much for taking the time and giving this special review!

5 out of 5

Posted by on Jun 24, 2023

Was this review helpful to you?
Comment from Hotel Management

Jul 14, 2023 by Ruby Sison

Thank you for your feedback! We look forward to your return stay soon!

5 out of 5
Excellent customer service at front desk and restaurant

Posted by on Mar 21, 2023

Was this review helpful to you?
Comment from Hotel Management

Mar 22, 2023 by Ruby

Hello David, Thank you for your awesome feedback for the Front Desk and Zocca restaurant. We look forward to your return visit to our property soon!

5 out of 5
Wet long line to check in with valet but once inside moved quickly & efficiently.

Posted by on Feb 19, 2023

Was this review helpful to you?
Comment from Hotel Management

Feb 20, 2023 by Hotel Management

Thank you for sharing your positive experience with us and with your fellow travelers, Connie. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel in the not-too-distant future.

5 out of 5

Posted by on Oct 22, 2022

Was this review helpful to you?
3 out of 5
The room was extremely hot

Posted by on Sep 19, 2022

Was this review helpful to you?
Comment from Hotel Management

Oct 7, 2022 by Hotel Management

Thank you for sharing your experience from your recent stay, Erica. Please accept my sincere apologies for the AC in your room not working properly. I can understand how frustrating that must have been for you. We have shared your valued feedback with our Engineering team for their review and follow-up.

4 out of 5
Loved the room with a balcony overlooking the river walk. Excellent elevator service to lobby. Breakfast buffet was good and convenient. Most of our dinners were eaten elsewhere. Paid extra for the convenience of valet parking which was fine - until it wasn't! Called for the car 0730 on Sunday and was told I couldn't have it until 0930 - road was closed for marathon runners to do their thing. Westin knew about it but they didn't tell me. Folks that had to catch a flight were irate - we just went to plan B.

Posted by , from Uncasville on Dec 8, 2021

Was this review helpful to you?
Comment from Hotel Management

Dec 9, 2021 by Hotel Team

Hi Albert, we greatly value your feedback. It is always of utmost importance to us to ensure that our guests leave the hotel satisfied at all times. It would be an honor to welcome you back again in the future.

4 out of 5
Closenees to riverwalk

Posted by on Sep 11, 2021

Was this review helpful to you?
Comment from Hotel Management

Sep 13, 2021 by Hotel Management

We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed the majority of your stay at our property. It would be an honor to welcome you back again in the future!

About the The Westin Riverwalk, San Antonio

Location 420 W Market St, San Antonio, TX 78205

Property Features

The Westin Riverwalk, San Antonio offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have WiFi for a fee. There's an onsite business center. Event space at this hotel measures 25995 square feet (2415 square meters) and includes conference space. The business-friendly The Westin Riverwalk, San Antonio also features a terrace, concierge services, and express check-out. For a fee, parking is available. A complete renovation of The Westin Riverwalk, San Antonio was completed in February 2019. This San Antonio hotel is smoke free.

  • 474 guestrooms or units
  • 14 levels
  • 2 bars or lounges
  • 25995 sq ft of conference space
  • 2415 sq m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • ATM
  • Elevator
  • No smoking on site
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Snack bar/deli
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge) , Wireless internet access , Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Internet access - wireless , Internet access in public areas - high speed

Parking

Valet parking (surcharge)

Transport

  • Train station: San Antonio Station (1.6 km / 1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Westin Riverwalk, San Antonio offers 474 accommodations, which are accessible via exterior corridors and feature safes and bathrobes. Pillowtop beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, and complimentary toiletries. This San Antonio hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 1:00 PM.

Zocca Cuisine D'Italia - This restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Cafecito - This coffee shop specializes in American cuisine. Open daily.

Pool Bar - This bar specializes in American cuisine and serves lunch and light fare. Open select days.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50.00 per accommodation, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • 0.750 percent destination fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10–40 per person
  • Fee for in-room wireless internet: USD 16 per night (rates may vary)
  • Fee for in-room wired internet: USD 16 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 16.25 per night (rates may vary)
  • Covered valet parking fee: USD 51 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • San Antonio Riverwalk Westin
  • Westin Hotel San Antonio Riverwalk
  • Westin Riverwalk San Antonio
  • Westin San Antonio Riverwalk
  • Westin Riverwalk San Antonio Hotel
  • Westin Riverwalk Hotel
  • Westin Riverwalk
  • Westin Hotel San Antonio
  • The Westin Riverwalk Hotel San Antonio
  • San Antonio Westin
  • Westin San Antonio

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
url importing http://www.travelocity.com/San-Antonio-Hotels-The-Westin-Riverwalk,-San-Antonio.h330528-p2.Hotel-Reviews?rm1=a2&
There was an error importing /San-Antonio-Hotels-The-Westin-Riverwalk,-San-Antonio.h330528-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/San-Antonio-Hotels-The-Westin-Riverwalk,-San-Antonio.h330528-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.