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Diplomat Hotel & Business Center

4.0 star property
Family-friendly 4-star hotel with 2 restaurants

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Diplomat Hotel & Business Center

Photo gallery for Diplomat Hotel & Business Center

Interior detail
2 restaurants, breakfast, lunch, dinner served; international cuisine
Standard Room, 2 Twin Beds, City View | Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe
2 restaurants, breakfast, lunch, dinner served; international cuisine
2 restaurants, breakfast, lunch, dinner served; international cuisine

Overview of Diplomat Hotel & Business Center

Reviews
7.6

Good

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry

Check out the area

Map
29/1, D. Kunayev Street, Astana, 010000
  • Popular LocationKazakhstan Ministry of Foreign Affairs6 min walk
  • Popular LocationBayterek Tower8 min walk
  • Popular LocationThe US Embassy and the Consulate in Kazakhstan5 min drive
  • AirportAstana (NQZ-Nursultan Nazarbayev Intl.)24 min drive

Room options

View all photos for Standard Room, 2 Twin Beds, City View

Standard Room, 2 Twin Beds, City View | Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Standard Room, 2 Twin Beds, City View

  • 366 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Presidential Suite

Presidential Suite | Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Presidential Suite

  • 1206 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Standard Room

  • 366 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, City View

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Standard Room, City View

  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Junior Suite

  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Senior Suite

Senior Suite | Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Senior Suite

  • 1055 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Astana

Heart of Astana.You'll be steps from Kazakhstan Ministry of Foreign Affairs and within a 10-minute walk of Bayterek Tower with a stay at this Yesil District hotel. Also, Keruen is within half a mile (1 km) and Transport & Communications Ministry is within 2 miles (3 km).

What's nearby

  • Kazakhstan Ministry of Foreign Affairs - 6 min walk
  • Bayterek Tower - 8 min walk
  • Parliament of Kazakhstan - 3 min drive
  • The US Embassy and the Consulate in Kazakhstan - 5 min drive
  • EXPO 2017 - 7 min drive

Getting around

  • Astana Railway Station - 25 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 25 min drive

Restaurants

  • Starbucks - 13 min walk
  • La Bottega - 12 min walk
  • Marrone Rosso - 12 min walk
  • Costa Coffee - 12 min walk
  • Koktem - 6 min walk

About this property

Diplomat Hotel & Business Center

Family-friendly 4-star hotel with 2 restaurants
Diplomat Hotel & Business Center offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 721 square feet (67 square meters) and includes a conference center. A children's pool, a fitness center, and spa services are also featured at the family-friendly Diplomat Hotel & Business Center. An airport shuttle during limited hours and a train station pick-up service are available for a fee. Free self parking is available.

This 4-star Astana hotel is smoke free.

  • 1 building
  • 77 guestrooms or units
  • 21 levels
  • 2 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • 721 sq ft of conference space
  • 67 sq m of conference space
  • Built in 2008
  • Karaoke
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
Diplomat Hotel & Business Center offers 77 air-conditioned accommodations with minibars and safes. Beds feature Egyptian cotton sheets. 36-inch flat-screen televisions come with cable channels. Bathrooms include deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Bali SPA has 5 treatment rooms. Services include sports massages, Swedish massages, Thai massages, and facials. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Languages

Chinese (Mandarin), English, French, German, Russian, Turkish

Property amenities

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 10:00 AM to midnight
  • Train station pick-up shuttle (surcharge)
  • Free extended parking on site

Food and drink

  • Buffet breakfast available for a fee: KZT 2,500 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Karaoke
  • Piano
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • 36-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: 9:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Diplomat Hotel & Business Center

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 13 years old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately KZT 2500 per person
  • Airport shuttle fee: KZT 6000 per vehicle (one way)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. 

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 13 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Diplomat Business Center
Diplomat Business Center Astana
Hotel Diplomat & Business Center
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Diplomat Hotel Business Center Nur-Sultan
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Diplomat Business Center
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Hotel Diplomat Hotel & Business Center
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Hotel Diplomat Business Center
Hotel Diplomat Hotel & Business Center Nur-Sultan
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Diplomat Business Center Nur-Sultan
Diplomat Hotel Business Center
Hotel Diplomat Hotel & Business Center
Diplomat Hotel Business Center Nur-Sultan
Diplomat Business Center
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Frequently asked questions

How close is Diplomat Hotel & Business Center to the airport?

Diplomat Hotel & Business Center is 9.8 mi (25-min drive) away from the Astana (NQZ-Nursultan Nazarbayev Intl.) airport, the closest popular airport to the property.

Does Diplomat Hotel & Business Center have an airport shuttle?

Diplomat Hotel & Business Center offers an airport shuttle during limited hours, for a charge of KZT 6000 per vehicle, one way.

Does Diplomat Hotel & Business Center offer free breakfast?

Free breakfast isn’t provided at Diplomat Hotel & Business Center, but buffet breakfast is offered for a fee of KZT 2500 per person.

Is there a casino at Diplomat Hotel & Business Center?

No, there is no casino at this hotel.

What time is check-in at Diplomat Hotel & Business Center?

Check-in start time: noon; Check-in end time: 9:00 PM.

Is there free parking at Diplomat Hotel & Business Center?

This hotel offers free self parking and extended parking.

Does Diplomat Hotel & Business Center have a pool?

Diplomat Hotel & Business Center features an indoor pool and a children's pool.

Does Diplomat Hotel & Business Center have a restaurant?

There are 2 onsite restaurants, offering options like international cuisine, brunch, and light fare.

Does Diplomat Hotel & Business Center have a spa?

Pamper yourself with a day at Bali SPA, where you can enjoy detox wraps, mani/pedis, and body scrubs.

How close is Diplomat Hotel & Business Center to downtown Astana?

Diplomat Hotel & Business Center is 2.7 mi away from Astana.

Diplomat Hotel & Business Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 23 out of 111 reviews" "
Rating 8 - Good. 57 out of 111 reviews" "
Rating 6 - Okay. 19 out of 111 reviews" "
Rating 4 - Poor. 9 out of 111 reviews" "
Rating 2 - Terrible. 3 out of 111 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Djoldas, Town and Country

Stayed 1 night in Nov 2023

6/10 Okay

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night in Nur-Sultan
Hotel is centrally located in Nur-Sultan with easy access to many of sightseeing Nur-Sultan has to offer. This hotel is good value for money, recommendIng this hotel For a short stay
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet but I am here at the coronavirus time :)
Stayed 1 night in Jun 2020

4/10 Poor

InternationalCo, Washington DC

Business traveler
Disliked: Cleanliness, staff & service
Did like: central location did not like: poor service, access key to the room have to be re-magnetized every day, cleaning is sometimes skipped, conversation in English is very difficult.
Stayed 8 nights in Feb 2020

8/10 Good

Farid

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2020

6/10 Okay

Alexander, Moscow, Russia

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
They didn’t want to give me a receipt, even though I paid for my stay directly. Also, for some reason, the cleaning lady threw away my toothbrush and razor, and she denied it later.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019

4/10 Poor

GARY

Disliked: Cleanliness, property conditions & facilities
Great location.
Staff is very helpful and friendly, although not all trained well. Location wonderful. Business center (computer, printer) non-existent. Breakfast okay. Beds good. Building condition tired. Some plumbing issues. Reasonable value for money.
Stayed 5 nights in May 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

2/10 Terrible

Silas, UK

Disliked: Cleanliness, room comfort
Tired hotel
After 2 nights, we had to find another hotel due to nasty chemical fumes that drifted around the corridors and entered our room. The staff responded by leaving an air freshener in the bathroom. The hotel refused to give us a refund for the remaining 4 nights!!
Stayed 6 nights in Aug 2018