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"We were in town for a short stay but this hotel was convenient to all we were looking to do. The staff was helpful and friendly. The room was comfy an ... " More

By a verified traveler on Sun 10 Dec 2017

Hotel Description

Hotel near Asheville Outlets in Asheville

Close to airport

A stay at this hotel places you within half a mile (1 km) of Asheville Outlets and 3 miles (5 km) of Bent Creek Experimental Forest. Center for Spiritual Living and North Carolina Arboretum are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free Internet, LCD TVs

Featuring conveniences like refrigerators and microwaves, the 92 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Coffee/tea makers, free local calls, and hair dryers are also available.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$76* Per night/room Jan 5 - Jan 6

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Fairfield by Marriott Inn & Suites Asheville Outlets ratings based on 15 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Fairfield by Marriott Inn & Suites Asheville Outlets

Everyone (5) Couples (1) Family (8)
4 out of 5
Did not like that i didnt get a AARP discount or a Military discount.

Posted by on Nov 3, 2019

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Comment from Hotel Management

Nov 4, 2019 by General Manager

Dear Guest, we are glad you enjoyed your time at Fairfield Inn & Suites Asheville Outlets. However, we are sorry for not meeting some of your expectations. Thank you for your wonderful rating, and we hope to welcome you back soon. Spencer Miller, General Manager

4 out of 5
Great property and employees. keep up the good work

Posted by on Sep 21, 2019

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Comment from Hotel Management

Sep 22, 2019 by General Manager

Dear Guest, thank you for choosing to stay at Fairfield Inn & Suites Asheville Outlets during your visit to Asheville. It is a pleasure to know your experience with us was a great one and that you loved our excellent associates. We appreciate your business and look forward to welcoming you back soon. Spencer Miller, General Manager

1 out of 5
My real beef is with Travelocity, for booking a room at this property when I told them I needed a pet friendly hotel. They are NOT, and we didn't stay there, but they still charged me for the night, and the woman at the front desk was snotty about it. I never did much care for Marriot anyway, ever since they gave away my room, which was guaranteed for late arrival, when I was on my honeymoon.

Posted by on Aug 20, 2019

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5 out of 5
Alex checked me in.. Very friendly and professional.. perfect!!!

Posted by on Jul 14, 2019

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Comment from Hotel Management

Jul 15, 2019 by General Manager

Dear Guest, thank you for posting your kind review of the Fairfield Inn & Suites Asheville Outlets. It was a pleasure to read about the excellent service you received from our staff and that you had a restful visit. Thank you for acknowledging Alex, and we will share your kind compliments with him. We look forward to welcoming you again soon. Spencer Miller, General Manager

3 out of 5
Hotel was under renovation when we arrived. We were not informed about this beforehand. Access was difficult. Wish they would have let us know ahead of time.

Posted by on Feb 25, 2019

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Comment from Hotel Management

Feb 26, 2019 by General Manager

Dear Guest, thank you for choosing our hotel. We understand your frustrations with the difficulties that occur with a construction project and regret you were not aware of it. We will definitely be more diligent in conveying such information prior to the guest’s arrival. We hope you will consider a return visit to our hotel. Justin Moody, General Manager

5 out of 5

Posted by on Feb 5, 2019

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1 out of 5
First room toilet would not flush. A/C would not work, floor was soaking wet under a/c unit with 220 wires taped with black tape hanging out from bottom of a/c unit. Door knob ripped off closet door. Room smelled. Room next door had overwhelming smell of cat urine. Occupants changed rooms - and less than an hour later, the hotel put new occupants in the same room! Second room a/c cover ripped off. Could not turn on unit. Realized wall thermostat ran unit - but no communication given to that fact. Phone would not dial out. Bill had our address as incorrect.

Posted by on Oct 15, 2018

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Comment from Hotel Management

Oct 25, 2018 by General Manager

Dear Guest, we sincerely apologize that your stay was less than perfect. Your experience is not representative of our usual performance, and we are sorry we fell short of your expectations. Your concerns have been shared with our team, and we are looking into making changes to our processes to better serve our guests. We hope you will consider staying with us again for a more satisfactory experience.  Justin Moody, General Manager

5 out of 5

Nice hotel with friendly staff

We were in town for a short stay but this hotel was convenient to all we were looking to do. The staff was helpful and friendly. The room was comfy and quiet. The complimentary breakfast wasn't anything special but was acceptable to help get our day started. Overall a very good experience.

Posted by , from Raleigh, North Carolina on Dec 10, 2017

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Comment from Hotel Management

Dec 11, 2017 by General Manager

Dear Dawn, thank you for sharing your wonderful review of the Fairfield Inn & Suites Asheville South/Biltmore Square. It’s a pleasure knowing our location was ideal for your needs and that you were impressed with your comfortable room and our courteous associates. Your feedback is much appreciated, and we cannot wait to host you again in the future. Justin Moody, General Manager

3 out of 5

Nice hotel and staff BUT

This hotel is clean and updated, and the staff is friendly. However, we stayed 2 nights & our room was never cleaned, nor were our towels replenished. We weren't too pleased with that. The location is decent - about 6 miles from everything (Biltmore, downtown, etc).

Posted by , from SC on May 14, 2017

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Comment from Hotel Management

May 16, 2017 by General Manager

We appreciate you choosing our hotel and are pleased you had an overall good stay. However, please accept my apology for our lack of housekeeping service. I have discussed your comments with my team, and we will be making changes to better serve our guests. We hope you will give us another chance to prove ourselves to you on a future visit. Justin Moody General Manager

3 out of 5

Asheville

Pros: Location and cleanliness
Cons: Enlarge fitness space
Location: Biltmore castle easy to access and right on main thoroughfare
Good location, excellent beds, elevator worked well, adequate fitness area. Very nice to have access to washer and dryer. Staff most professional.

Posted by , from south central texas on Mar 24, 2015

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Comment from Hotel Management

Dec 10, 2015 by kim

Texas, Thank you for your review. We appreciate your business.

About the Fairfield by Marriott Inn & Suites Asheville Outlets

Location 11 Rocky Ridge Road, Asheville, NC 28806

Property Features

Fairfield by Marriott Inn & Suites Asheville Outlets offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi and wired Internet. A 24-hour business center and a meeting room are available. The business-friendly Fairfield by Marriott Inn & Suites Asheville Outlets also features tour/ticket assistance, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free. This Asheville hotel is smoke free.

  • 92 guestrooms or units
  • 6 levels
  • Buffet breakfast (free)
  • Deli
  • Business center (24 hours)
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Asheville, NC (AVL-Asheville Regional) (13.4 km / 8.4 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Fairfield by Marriott Inn & Suites Asheville Outlets offers 92 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Snow tubing nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • UnionPay
  • 24-hour check-in

Hotel Names

  • Fairfield Inn Marriott Asheville South/Biltmore
  • Fairfield Inn Marriott Hotel Asheville South/Biltmore
  • Fairfield Inn Marriott Asheville South/Biltmore Hotel
  • Fairfield Inn Marriott South/Biltmore Hotel
  • Fairfield Inn Suites Asheville Outlets
  • Fairfield Inn Suites by Marriott Asheville South/Biltmore
  • Fairfield Inn Marriott Asheville South/Biltmore Hotel
  • Fairfield Inn Marriott South/Biltmore Hotel
  • Fairfield Inn Marriott Asheville South/Biltmore
  • Fairfield Inn Marriott South/Biltmore
  • Fairfield Marriott Biltmore
  • Fairfield Inn Suites by Marriott Asheville South/Biltmore
  • Fairfield by Marriott Inn & Suites Asheville Outlets Hotel
  • Fairfield by Marriott Inn & Suites Asheville Outlets Asheville
url importing https://www.travelocity.com/Asheville-Hotels-Fairfield-by-Marriott-Inn-&-Suites-Asheville-Outlets.h55604-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.