Tropicana Hotel & Restort Aruba, NO
Posted Sep 28, 2016
Very disappointing to see VERY nice room pics and find ourselves in a VERY outdated, old, maintenance needed room/building.
Service is ok, Local people are very service oriented, but the hotel was VERY disappointing.
Outside of the building needs A LOT of maintenance, in the room, the floors were slippery as if there's some greasy layer on the floor, not a very pleasant feeling.
DEFINITELY NOT a good balance between price and the room.
Simple example: We needed some salt for some food we bought, the people couldn't spare one tiny cup of salt.
Will NOT ever recommend this hotel under NO circumstance to NOBODY.
Comment from Hotel Management
Nov 9, 2016 by FO Manager, Hotel Management
Thank you for your feedback about our resort. It sadden us to hear that your experience at our resort was not up to the high standard that we set for our team. We are happy to hear that you at least enjoy the pool.
We do understand that our rooms were outdated, which is why we decided to start remodeling the resort. Many of the rooms have already been renovated, we will continue to remodel the others.
See you soon.