Posted Dec 20, 2015
Very average hotel. Our first night, a group of us pointed to our "all inclusive" wrist bands and asked for several different drinks, Captain, Budlight, Cuervo. The guy said he only had some crappy aruban beer and well liquors. We handled it for a little then went out on the town slightly upset that we'd be losing out on the whole concept of all inclusiveness. Next day at the pool bar, the bartender says he has all those drinks. Not the end of the world but frustrating that staff didn't tell us to change bars or anything of the sort. Confusing and frustrating. This continued in small ways. We had no hot water the second day, told staff in the morning. Went out the whole day, came back and turned on the water...cold. Went down to the desk, different lady and asked if anyone came up to the room. She had no clue. Sent someone up an hour later and it got fixed. Food was ok. Some days it was fresh and good, other days it looked and tasted like it was leftover from the day before. I asked the front desk about a good place for breakfast on the island, she didn't have a single suggestion, she called over the bellhop, who also didn't have a single suggestion. I walked away going uuhhhh ok. Also, your front desk staff should speak fluent english at a resort like this. I'm fine with maids, security, even bartenders speaking little-to-no english, but the front desk?
Comment from Hotel Management
Jan 19, 2016 by Gueste Experience Manager, Hotel Management
Thank you for taking the time to share your feedback. Your feedback is a jewel to us. I would like to take this opportunity to inform you that we have send your survey to the management team who will sure implement changes based on your recommendations. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.