Big issues! Posted Apr 1, 2015 on Expedia
We stayed here twice. The first time was in 2014 and the most recent was in March, 2015. On this visit, it appears more like a spring break hotel. At night there were VERY loud, private parties with loud music and fireworks until 10:00PM. We could not even hear the TV in our room. I called the desk but nothing was done. Also, the property is not nearly as clean or well-kept as on the first visit. But the biggest issue is their billing. There were numerous charges on our bill for things we did not purchase. The woman at the desk said she would remove them. But when we reviewed our credit card statement after we got home, these PLUS additional unauthorized charges were submitted. I had to call Hyatt's Accounting department to get them removed which took 1 hour on the phone. This also happened on our first stay but we thought it was probably just a mistake, so that is why we stayed for this second vacation. But now it seems like either dishonesty or incompetence. We will never stay here again and will be sure to tell our family and friends to stay away, too.