Posted Dec 14, 2016
Upon our arrival to the resort, we were met by very friendly and immediately attentive staff. Our luggage was brought to our room, and our room exceeded our expectations. The location was spectacular, you walk outside, and you are surrounded by many restaurants, hotels, casinos, and shops where tourists could find many gems, apparel, and souvenirs. However, it was unfortunate that the resort did not offer shows and entertainment such as other hotels and resorts in Aruba, such as The Marriott. There was live music, however, it was one singer, and practically a stereo operated by an iPad. It would have been nice to hear instruments, tropical, and music reminding us that we were in Aruba. The beach looked great, however, once you went into the water, there was a very disturbing smell, a staff member mentioned that it was due to the boat motors in the area, contributing to the clay-like feeling in the sea floor near the shore, as well as the many ships and offshore drilling a few miles offshore, visible from the beach. The staff at the front were very kind, friendly, and polite. However, the staff at the beach, around the pool, seemed as though they were hired just yesterday without proper training and etiquette. The restaurants, front desk, concierge, and entrance were met by terrific staff. Our overall stay was comfortable, and The Hyatt Regency offered enough to make amends for what the resort lacks. It did not meet Hyatt's reputation, but it was pleasant.
Comment from Hotel Management
Dec 19, 2016 by Ronald Hopman, Hotel Management
Bon dia N,
Thank you for your positive and kind words regarding our Resort. We value your comments and thank you for taking the time to share your thoughts, which I will share with the appropriate managers. We look forward to welcoming you back in the near future. Have a great day!