Ratings based on 1,212 Guest Reviews

Hear it directly from our travelers
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
by A traveler from Freehold , N J

Best location on the Island

Posted Dec 4, 2016
Great , you get the best of both worlds , prestige beaches and great pools
4 out of 5
by A traveler from D

great place to stay

Posted Oct 10, 2016
Location: Right on the main strip to enjoy shopping, casual and fine dining, nightly entertainment.
Friendly and helpful staff. Hotel was clean and the open air entry was very inviting. The only problem we incurred with our room was the air conditioner seems to shut off during the night and the room became stuffy
4 out of 5
by A traveler

Best piece of palm beach

Posted Oct 5, 2016
Cons: The bathroom is dark and doesn't have enough light.
The staff member we checked in with when we first arrived was not friendly and wouldn't answer my question of "how much are you putting on my card as a hold?". The rest of the staff was great and super friendly.
2 out of 5
by A traveler from Boston

Overwhelming smell of mold

Posted Sep 29, 2016
Pros: Outstanding location! Plenty of shops and restaurants within walking distance. We absolutely loved the location of this hotel.
Cons: Food was average at best. Thankfully there are plenty of restaurants within walking distance.
Let me start by saying the location of this hotel is fantastic. There are plenty of shops and restaurant within feet from the hotel. The not so appealing part was our room. Upon check in we were told we were in the "Sea Tower". The man that checked us in at the front desk told us it was was farthest tower from the lobby but it would be worth the walk--"it was just remodeled--everything is brand new, the rooms are gorgeous" he said. He was correct--it was quite a walk to get to the Sea Tower. We checked into room 7228. The smell of mold was absolutely overwhelming when we walked in. We decided within a few minutes that there was no way we could stay in this room for 6 days. We walked down to the lobby to ask to switch rooms. We were told that it would be a while because a supervisor from housekeeping would have to go into room 7228 to be sure that it smelled. About 45 minutes later the supervisor agreed that it smelled of mold. We were moved to room 7220. We walked in and it still smelled of mold--though it was slightly less noticeable at first. As the days went on the smell grew stronger. There was something going on with the 2nd floor because they had blowers drying the carpets in the hallways. I couldn't even put my clothes in the bureaus because they smelled of mold. I lived out of a suitcase for 6 days. Fortunately the crowd we were with was outstanding--so we had an amazing vacation--but I will NEVER stay at this hotel again.
Comment from Hotel Management
Oct 4, 2016 by Guest Experience Manager , Hotel Management
Dear Emma, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Guest Experience Manager Holiday Inn Resort Aruba - Beach Resort & Casino
5 out of 5
by A traveler from Indiana

Close to everything

Posted Sep 7, 2016
It was great , no problems,staff very helpful and professional
Comment from Hotel Management
Sep 11, 2016 by Guest Experience Manager, Hotel Management
Dear Pancho, Thank you very much for your review. We are so glad to know you had a great time. We hope to welcome you back very soon! Best regards, Guest Experience Manager Holiday Inn Resort Aruba - Beach Resort & Casino
5 out of 5
by A traveler

Posted Sep 6, 2016 on Hotels
Excelente
5 out of 5
by A traveler from Long Island, NY

Nice Resort- Seatower

Posted Sep 3, 2016 on Expedia
Pros: Beach, clean, value.
Cons: Eliminate the loud music at the hotel next door.
Location: many shops on the hotel strip, also several choices of places to eat.
We are a family of four with two children 14-15. We stayed 6 days. The room was clean, the hotel staff was very good. The beach is right outside our room, and clean and was quiet. My only issue was the loud music that came from the resort next door. I was advised they have a live band on Sunday, and during the week they also have loud music. Our room faced this hotel at the Seatower. If you book either ask for a garden view, or another tower. We didn't eat at the restaurants but they have a nice buffet breakfast. They have some shops and also a small casino. I would stay again, a good value and nice beach.
Comment from Hotel Management
Sep 8, 2016 by Guest Experience Manager, Hotel Management
Dear Diamond, Thank you for sharing your experience. We are very glad to know you had a great stay with us and that you and your famiily had a great holiday because of this. We hope to hace the chance to welcome you back very soon. Best regards, Guest Experience Manager Holiday Inn Resort Aruba - Beach Resort & Casino
5 out of 5
by ALISON from Burbank

Mini get away solo trip

Posted Aug 31, 2016 on Hotels
Let's start with the bartenders they were amazing!!! Had a blast they knew how to make good drinks. The view from my room awesome I stayed in the sea tower away from kids activity. It was nice next door there was out door club totally walking distance from the roo. I had a blast totally recommend this hotel. It also had curtesy bikes I totally went on adventure I do recommend lots of sunblock!!
4 out of 5
by A traveler from bronx, ny

Not your average holiday Inn

Posted Aug 31, 2016 on Expedia
Beautiful resort, comfortable rooms. Food in very close proximity. Walking distance to bars/restaurants. Only issue was with the plumbing /tiolet, reported issue everday but it was never resolved. Also had a power outage which didn't seem to concern the staff. Otherwise I would definitely recommend this hotel
Comment from Hotel Management
Sep 1, 2016 by Guest Experience Manager , Hotel Management
Dear Monique, Thank you very much for your review, we are glad to know you had a great stay. We are sorry to hear the issue in the bathroom was not resolved, we shall look into this to make sure this does not occur again. We thank you for your time and look forward to welcoming you back. Best regards, Guest Experience Manager Holiday Inn Resort Aruba - Beach Resort & Casino
3 out of 5
by A traveler

Disappointed with the hotel and Casino.

Posted Aug 30, 2016 on Expedia
Pros: Shops and location to the beach. Not really sure if I would recommend to a friend. Price wise yes, if friend is on a budget.
Cons: See comments above.
Location: Limited night life and activities.
The room looks old, needs to be updated. The carpet was old and somewhat dirty. The bed was squeaky. In light of a small Casino, a lot of the slot machines did not work.
Comment from Hotel Management
Sep 14, 2016 by Guest Experience Manager, Hotel Management
Dear Guest, We are sorry to know we did not manage to surpass your expectations. Rest assured we shall be sharing your words with our team in order to improve our services. We thank you again for your words and hope to have the chance to show you our true level of service. Best regards, Guest Experience Manager Holiday Inn Resort Aruba - Beach Resort & Casino