Checked out early and moved to another hotel.
Posted Apr 11, 2016 on Expedia
My husband and I stayed at this property almost 12 years ago for our honeymoon and decided to return. Back then it was a Radisson and was since acquired by Hilton. The outdoor property is as lush and beautiful as ever, truly one of the nicest set ups on that stretch of beach. But unfortunately the rooms have NOT changed and are showing a great deal of wear and tear. Rust in the tub, carpets are puckering, and they have an overall tired appearance. But we felt that was ok and soldiered on. We decided to leave this property (thus losing $$ since we booked with Expedia) upon dealing with staff that could barely say hello and an OVER CROWDED beach. When the cruise ships come in they come to this stretch of beach and it got entirely too busy.
What really put us over the edge is when we were checking out and the front desk NEVER inquired as to why we were leaving early. I heard from locals that when it was a Radisson, employees were promised a 3% raise...but when Hilton took over they only received a 1% raise. If that is true, it is very apparent. There were only 2 employees that met and exceeded our expectations - Anastascia of the front desk and Juan our waiter from the Sunset Grille (our meal was wonderful).
We ended up going to the Ritz Carlton for the remainder of our stay - when you have such a short time for a well-earned vacation you just don't want to put up with unsatisfactory conditions. We hope that things will improve in the future.
Comment from Hotel Management
Apr 16, 2016 by Jaap van Dam, Hotel Management
The management and staff of the Hilton Aruba Caribbean Resort and Casino, would like to express our sincere thanks for your recent stay with us. We are very happy that you took the time out to complete our survey but in the same time sad that we were not able to exceed your expectations.
May I assure you that you’re valuable comments will be addressed with the departments involved, as we strive for excellence and that we use your information constructively in order to improve.
As of mid- July we will start with our rooms and public areas redo which will give our resort a complete new look and feel.
We trust you will consider us as a destination when next you are in Aruba and we look forward to welcoming you with open arms on your return. Have a great day,
Jaap van Dam
Director of Operations