Bad Management, Contaminated Water
Posted Feb 24, 2016 on Expedia
I wish I could say my experience at the Divi was a good one, but unfortunately it was not. My friend and I both got sick with vomiting and diarrhea during our stay due to a water contamination problem at the Divi. The situation was handled unprofessionally by the management at the Divi who were horrible and secretive, not warning us to not drink the water as well as lying saying the water contamination problem was fixed when it was not. According to reviews online, it seems the problem was known and persistent since at least February 7th, at least a whole week prior to our arrival. By management not taking proper action and denying water issues when they knew there was a problem allowed countless people to unnecessarily get sick.
At the airport coming back home, I met someone who worked for public health in the hospital and she said only recently they were informed of the crisis because Divi kept it under wraps as the Divi sent people to their private clinic instead of the hospital. Another reason why this whole situation was sketchy.
This whole fiasco botched our experience at the Divi forever. We only got to enjoy 1 full day of experiencing Aruba, and the rest was couped up in our hotel room thanks to Divi.
Comment from Hotel Management
Mar 7, 2016 by Juan Fernandez; Dir. of Operations, Hotel Management
Thank you for staying with us and for taking the time to write a review. We are so sorry to hear that your experience was not what you anticipated. At Divi Dutch, we always strive to provide the best service on the island. We will share your feedback with our Resort Management and Staff.