Bait and switch??
Posted Apr 24, 2016 on Expedia
I would like to share with you our experience when we went to Divi Dutch Village Beach Resort in Aruba for our anniversary this past April 9th, 2016.
We arrived from the airport at approximately 4 PM, after ten hours travel time, to the Divi Village check in and went to the counter.
Important to note this was our Anniversary trip back to Divi, where we celebrated our honeymoon last year. Our Anniversary plans were placed through and paid for with Expedia. At that time I requested a ground floor due to medical reasons, same as last year when we went to Divi on our honeymoon. We are an older couple and I have back issues that prevent me from doing stairs and there are no elevators at Divi Village. It was all fine I was told, both by Expedia and then a couple weeks after when I called the Divi customer service line to make sure. They advised the resort would take care of it.
We went up to the counter and the male clerk there welcomed us and found our paperwork, he advised it would be $400 (four hundred dollars) more because we requested a ground floor, although it was still a basic standard studio. I advised this has been planned since January and there had been no mention from Expedia nor Divi of any additional costs. And now to be surprised upon checking in that in order to stay at Divi we would need to pay an additional $400 more! Both my wife and I were shocked. Seemed like a bait and switch now that we have traveled 10 hours to get there. We could not figure out how no