"Amazing hotel! The staff is super friendly!! By the beach!! " More

By a verified traveler on Sun 13 Aug 2017

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Hotel Description

Divi Aruba Phoenix Beach Resort places you steps from Butterfly Farm and within a short 5-minute stroll of Bubali Bird Sanctuary. Highlights at this beachfront resort include 2 restaurants, 2 outdoor swimming pools, and a full-service spa.

You can enjoy free WiFi, patios, and sofa beds, featured in all 241 rooms. Kitchens come equipped with refrigerators and microwaves, and 24-hour room service is also available. Cable TV, DVD players, and coffee/tea makers are also available.

A day of pampering can include massages, body wraps, and mani/pedis. The restaurant, Pure Beach, serves American cuisine and is open for lunch and dinner. With 2 bars/lounges and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find free cabanas, and enjoy the onsite free kids' club and 24-hour health club. Additionally, you'll find free WiFi in public areas, a spa tub, and a kids' swimming pool. Buffet breakfast is available. There's also the convenience of free self parking.

Within a 15-minute drive of this 4-star Noord resort, attractions include Alto Vista Chapel and California Lighthouse.

Divi Aruba Phoenix Beach Resort ratings based on 41 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5

Amazing hotel

Amazing hotel! The staff is super friendly!! By the beach!!

Posted by , from CA on Aug 13, 2017

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2 out of 5

The bed

After our second night I discovered a significant size blood stain on the bed sheet. I told the front desk and no apologies were made. You can imagine the disgust my husband and I felt especially since we had already slept in the bed for 2 nights.

Posted by , from A on Jul 3, 2017

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Comment from Hotel Management

Jul 9, 2017 by Guest Relations

We have shared this review with our management team and apologize for this happening to you.

5 out of 5

Nice hotel, close to the beach

Very friendly and accomadating staff. We're going back to the Divi Phoenix.

Posted by on Jun 16, 2017

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Comment from Hotel Management

Jun 18, 2017 by Guest Relations

We are so pleased you had a great time and we look forward to hosting your next stay.

3 out of 5

Nice hotel close to the beach. Lots of pool

Pros: Lots of pools and the grounds was spacious.
Cons: Tell travelers that it's more like a home away from home.
Location: It was away from downtown Not much to do but stay on the Hotel grounds. Taxi to go downtown is about twelve-fourteen dollars
Nice hotel but it's a TIME SHARE. I wasn't told that upfront. They took a hundred dollars deposit which is not normal when they had my credit card. I couldn't get late check out because the OWNER was coming that afternoon. Some owners were barbecuing which was different. The apartment was small.

Posted by , from New York on Apr 21, 2017

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Comment from Hotel Management

May 26, 2017 by Guest Relations

Thank you for your review, we hope you enjoyed your stay. We will be sharing your comments with our resort management team.

5 out of 5

Beach and pool fabulous

Loved it!! Restaurants were great and staff very friendly

Posted by on Jan 31, 2017

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1 out of 5

No follow up from management

Pros: Everything except management service. Luv the location
Cons: I cut my foot on a broken tile. Security gave me a bandage. The tile was change the next morning but no one from management contacted me for a follow up. When I ask front desk for another bandage, the manager said he knew nothing of my incident. Pictures and a report was filed by security. The cut did not allow me to go anywhere for the last two days. the manager said he was off for two days and no one told him. No compensation was offered. I almost felt like they expected me to pay for the bandage.

Posted by on Oct 31, 2016

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4 out of 5

no king bed

we paid an extra $100.00 for a king bed and got a queen. we called travelocity for a credit and haven't heard back! not happy~ Giselle Ferrelli

Posted by on Oct 25, 2016

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5 out of 5

Everything you need

Pros: This hotel had everything you needed
Cons: If you are the ultimate lazy person, it would be nice to have wait service on the beach, but truly the bar and restaurant were within two minutes!
Location: Good location, bus stop directly in front of hotel, within walking distance to high rise night life and tons of restaurants
Great accommodations. Staff aimed to please, food was great room was large with full kitchen. Pool, hot tub, beach! Within walking distance to all activities in high rise area. We would definitely stay here again

Posted by on Nov 5, 2015

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4 out of 5

Recommended

Generally, very nice. Right on the beach which is lovely. They have a very nice restaurant called Pure Ocean which is part on and part off the beach and the food is very good. The one bedroom with a full kitchen in the newer building is modern with two bathrooms. My 2 additional thoughts are 1) the staff seemed a little detached which I find unusual in Aruba having been to the island many times, and 2) its a little more distant to other things than I'm used to but there is always a taxi or a bus (which we found useful and cheaper to use). This distance could be a plus as it is quieter. I would go back there or at least go to the restaurant.

Posted by on Oct 19, 2015

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4 out of 5

Very nice hotel

The hotel was very nice. Clean and beautiful sights. We had an issue with the ac in our room and they came right out to fix it. The service at the restaurant by the pool was the worst service I have ever received. The bar area was amazing but inside was terrible. Other than that the hotel, pool and beach area were amazing.

Posted by , from Va on Oct 2, 2015

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About the Divi Aruba Phoenix Beach Resort

Location J E Irausquin Boulevard 75, Noord,

Property Features

Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Divi Aruba Phoenix Beach Resort you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 2 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. WiFi is free in public spaces. This eco-friendly resort also offers a complimentary children's club, a children's pool, and a 24-hour health club. Self parking is free.

  • 241 guestrooms or units
  • 14 levels
  • 5 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Onsite shopping
  • Elevator

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Free WiFi
  • Children's pool
  • Children's club (free)
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Sofa bed
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Oranjestad (AUA-Queen Beatrix Intl.) (10.6 km / 6.6 mi)
  • Parking: Free self parking

Room Amenities

Divi Aruba Phoenix Beach Resort offers 241 air-conditioned accommodations with DVD players and safes. Rooms open to patios. Accommodations at this 4-star resort have kitchens with full-sized refrigerators/freezers, microwaves, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Noord resort provides complimentary wireless Internet access. Televisions come with premium cable channels and pay movies. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room kitchen
  • Private patio
  • Pull-out sofa bed
  • In-room dining (24 hours)
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Coffee maker
  • Kitchenware
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Air conditioning

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Pure Beach - This beachfront restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Sunset Beach Bistro - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

French Market and Deli - This delicatessen serves breakfast and lunch.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour health club and a spa tub. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

The onsite spa has massage/treatment rooms. Services include massages, facials, body wraps, and body treatments.

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per day.
  • Cribs (infant beds) are available for USD 10.00 per day.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 17.00 for adults and USD 10 for children (approximately)
  • Crib (infant bed) fee: USD 10.00 per day
  • Rollaway bed fee: USD 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Divi Aruba Phoenix Beach
  • Divi Aruba Phoenix Beach Resort
  • Aruba Divi Phoenix
  • Aruba Phoenix
  • Divi Aruba Phoenix Beach Hotel Palm/Eagle Beach
  • Divi Aruba Phoenix Beach Resort Palm - Eagle Beach
  • Divi Phoenix Aruba
  • Divi Phoenix Beach Hotel
  • Hotel Divi Phoenix Beach
  • Divi Aruba Phoenix Beach Resort Palm Beach
  • Divi Aruba Phoenix Beach Palm Beach
  • Divi Aruba Phoenix Beach Resort Noord
  • Divi Aruba Phoenix Beach Noord

You should know

  • The total price shown includes a resort fee.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.