Ratings based on 2 Guest Reviews

Hear it directly from our travelers
4.0 out of 5
5.0 Room cleanliness
5.0 Service & staff
5.0 Room comfort
5.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
3 out of 5
by A traveler from South Bend, IN

This hotel changed owners

Posted Jan 17, 2017
Pros: Hotel is clean. Staff is polite and professional. Buffet food is varied from day to day.
Cons: Go back to adults only. Bring back the live steel drum music at the pool. Ban pool toys for children.
Location: Several resteraunts nearby.
I have been staying at this hotel every year for 9 years. I have noticed a change in the patrons. What started as a couples honeymoon destination has changed to a Holiday Inn family resort. I sat at the pool bar with guests holding new born infants in diapers. The pool was filled with kids playing football. One hot tub had a little girl snorkeling there. Not very relaxing, let alone romantic. The adult targeted activities we were used to, like the tattoo contest, the bartender contest are gone, replaced by giving kids lettuce leaves to feed the iguanas in the morning. I counted 5 infant strollers around the pool one afternoon. The casino is gone. The live music is gone. The exotic, relaxing atmosphere has been replaced with the sound of squealing children. The pool area now has the feeling of a 4-H county fair.
Comment from Hotel Management
Feb 16, 2017 by Aurelia Croes, Quality Manager, Hotel Management
Dear Mark, Thank you so much for taking your time to share your experiences and your concerns with us. I am especially grateful for pointing out the pros, however I am not sure about the cons, According to the staff that has been here forever this resort was never an adults only property. This property was always focused towards families. The resort still offer daytime as well as night time activities and I am happy to announce that the casino had its soft opening last night. I am so sorry you did not enjoy your stay as you normally would but I can assure you that most activities and entertainments remain the same. We hope to have the honor of hosting you again in the future in order for you to see this for yourself. Kind regards,
4 out of 5
Recommended
for Everyone
by A traveler from Winter garden, United States of America

Perfect location. Everything is right there.

Posted Nov 28, 2016 on Expedia
The only bad thing about this hotel is the general buffet. Is the same everyday and is bad. But the staff is nice and the facilities too.
Comment from Hotel Management
Nov 28, 2016 by Aurelia Croes, Quality Manager, Hotel Management
Dear Laura M, Thank you for sharing your experience with us. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we are falling short. We are working hard to improve the general buffet and I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Occidental Grand Aruba Management
5 out of 5
by A traveler

Enjoyed tremendously

Posted Dec 31, 1999
We enjoyed our visit to Occitental. The people were so friendly, the food was good, and the special shows were well done.
Comment from Hotel Management
Jun 24, 2016 by Aurelia Croes, Quality Manager, Hotel Management
Thank you so much for your review. We look forward to host you again in the near future. Management Occidental Grand Aruba