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Hotel Puerta América

5-star property
Avenida de America, 41 or, Madrid, Madrid 1-855-201-7819
5.0 out of 5
Exceptional!
See all 1 travelocity Reviews

"Before getting there, we were somehow intrigue about what to expect, given the big amount of negative reviews across most of the hotels in Madrid cent ... " More

By a verified traveler on Tue 31 Jul 2018

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Hotel Description

Family-friendly 5-star hotel near Gran Via

Chamartín stay

Your stay at this Chamartín hotel places you within 2 miles (3 km) of Santiago Bernabéu Stadium and WiZink Center. Gran Via and El Retiro Park are also within 3 miles (5 km).

Luxury amenities

A nightclub, 2 restaurants, and a gym are all featured at this luxury hotel. Families will appreciate the onsite laundry facilities and in-room childcare. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$131* Per night/room May 12 - May 13

Junior Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Zaha Hadid Space Club

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Puerta América ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel Puerta América

Everyone (1)
5 out of 5

"A must" to stay again when returning to Madrid

Pros: Boutique feeling for a big hotel. All floors are different and it's really a journey to even select your desired room..they're all nice and futuristic
Location: less than 1 min walk to Metro (menos de 1 min para tomar el tren) - food/bakeries nearby - excellent rooftop bar with fabulous views to the city
Before getting there, we were somehow intrigue about what to expect, given the big amount of negative reviews across most of the hotels in Madrid center area. We were trying to avoid the unstoppable noises during nights (if staying in the Centro), wanted to rest but still being closed to the metro... and all I could say is that we nailed this one. Excellent service, clean rooms, and good space for being in Madrid. You'll feel like being in a boutique hotel but this one is really big, nice gym, various restaurants including a rooftop bar. All floors are different, colorful, artistic, and futuristic. The hotel even allowed us (was their initiative) to change rooms to a different floor at middle of our stay. That was certainly something incredible that we are not used to here in the US. Will strongly recommend and will certainly come back on my next trip to Madrid.

Posted by , from Milton, GA on Jul 31, 2018

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About the Hotel Puerta América

Location Avenida de America, 41 or, Madrid, Madrid 28002

Renovations + Closures

The following facilities or services will be unavailable from October 2 2023 to June 15 2024 (dates subject to change):

  • One of the bars/lounges

The following facilities are closed seasonally each year. They will be closed from October 2 to June 15:

  • Swimming pool

Property Features

Hotel Puerta América offers its guests a fitness center and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces. A business center and 5 meeting rooms are available. A nightclub, a rooftop terrace, and a library are also featured at the luxury Hotel Puerta América. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Madrid hotel.

  • 1 building
  • 315 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2005
  • Nightclub
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Train station: Nuevos Ministerios Station (3.3 km / 2 mi)
  • Metro station: Cartagena Station (0.3 km / 0.2 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Hotel Puerta América offers 315 accommodations with safes and hair dryers. A pillow menu is available. Digital television is provided. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room dining (24 hours)
  • Digital channels
  • Pillow options
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

The Observatory - This fine-dining restaurant serves dinner only. Reservations are required.

Karrara Terrace - This restaurant serves breakfast, lunch, and dinner. Reservations are required. Open daily.

Lobby Bistro - This bistro serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Eurocard. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 11 for children
  • Self parking fee: EUR 26.00 per day
  • Extended parking fee: EUR 26.00 per night
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: EUR 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Silken Puerta
  • Hotel Silken Puerta America
  • Puerta America
  • Silken Puerta
  • Silken Puerta America
  • Silken Puerta America Madrid
  • Hotel Silken Puerta America Madrid
  • Hotel Puerta America Madrid
  • Puerta America Madrid
  • Hotel Puerta América Madrid
  • Puerta América Madrid
  • Puerta América
  • Hotel Puerta America
  • Silken Puerta America Hotel Madrid
  • Silken Puerta America Hotel
  • Hotel Puerta América
  • Hotel Puerta América Hotel
  • Hotel Puerta América Madrid
  • Hotel Puerta América Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open June 18 and close October 02.
  • Pool access available from noon to 7:00 PM.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.