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4.3 out of 5

"There's no vent in the bathrooms and it's like a Stinky hole. No ventilation in public bathroom in the spa/gym area. It's really unsanitary. The en ... " More

By a verified traveler on Mon 25 Apr 2022

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Hotel Description

4-star spa hotel near Santiago Bernabéu Stadium

Ciudad Lineal stay

A stay at this Ciudad Lineal hotel places you within 3 miles (5 km) of Santiago Bernabéu Stadium and 6 miles (10 km) of Thyssen-Bornemisza National Museum. Prado Museum and Royal Palace of Madrid are also within 6 miles (10 km).

Full-service spa, dining

A full-service spa, a gym, and a restaurant are all featured at this hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. You'll appreciate the gym, bar/lounge, and coffee shop.

Double or Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Double Room Single Use

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Premium Double Room, City View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Double Room with extra bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Small Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Nuevo Madrid ratings based on 4 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Nuevo Madrid

Everyone (2) Couples (1)
5 out of 5

Posted by on Oct 3, 2022

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5 out of 5

Posted by on Sep 16, 2022

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3 out of 5
There's no vent in the bathrooms and it's like a Stinky hole. No ventilation in public bathroom in the spa/gym area. It's really unsanitary. The entire area stinks. How does that make any sense? The staff in the restaurant disrespected me and made me feel extremely uncomfortable. I didn't feel safe around them. I wouldn't recommend that place to my worse enemy. Staying there was a mistake.... I regret the experience.

Posted by on Apr 25, 2022

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Comment from Hotel Management

Apr 26, 2022 by Hotel Nuevo Madrid

Dear customer, we are sorry that the bathrooms did not seem well ventilated. Although they do not have a window, the room does and the ventilation is perfect throughout the room, including the bathroom. The public restrooms are on floor -1, right next to the emergency exit, and are constantly ventilated daily. We do not know what happened to the restaurant staff but they could have communicated it at the time to avoid misunderstandings. Greetings

4 out of 5

Posted by on Jan 12, 2022

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Comment from Hotel Management

Jan 18, 2022 by Hotel Nuevo Madrid

Le esperamos de nuevo.

Property Features

Nuevo Madrid offers its guests a full-service spa, a health club, and a spa tub. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a business center and 8 meeting rooms. A sauna, spa services, and tour/ticket assistance are also featured at the business-friendly Nuevo Madrid. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Madrid hotel.

  • 1 building
  • 226 guestrooms or units
  • 12 levels
  • Built in 2005
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Self parking (surcharge)

Transport

  • Train station: Madrid Chamartín Station (3.5 km / 2.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Nuevo Madrid offers 226 accommodations with minibars and laptop-compatible safes. Beds feature down comforters. A pillow menu is available. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include showers, bidets, and hair dryers. This Madrid hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Down blanket
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bidet
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.

Nuevo Madrid has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a health club, a spa tub, and a sauna.

Spa Services

Spa Nuevo Madrid has massage/treatment rooms. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 12
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 33 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and Eurocard. Cash is not accepted. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Self parking fee: EUR 18 per day
  • Rollaway bed fee: EUR 33 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Nuevo Madrid
  • Nuevo Hotel Madrid
  • Nuevo Madrid
  • Nuevo Madrid Hotel
  • Hotel Nuevo
  • Nuevo Madrid Hotel
  • Hotel Nuevo Madrid
  • Nuevo Madrid Madrid
  • Nuevo Madrid Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.