Great location, crazy expensive
Posted Oct 11, 2017 on Expedia
You should stay here if you place a high premium on convenience. The location was great for my participation in the Army Ten Miler event because we were able to walk to and from the start and finish. The room rate and associated expenses were very high for the quality. When you stay here, consider the additional expenses for parking ($32 overnight), meals ($20 breakfast buffet), and WiFi (did not pursue cost out of frustration). The room and bathroom were very clean, so that was a huge benefit.
We went to the Cafe for lunch. Upon being seated in this restaurant that was maybe at 15% capacity, we sat for 15 minutes with no attention from the staff, other than a passing employee who glanced over and frowned, then continued on. Another employee made 2 laps to refill a beverage, with no consideration for serving other customers. There was another ignored party of 4 who had been seated long before us, judging by their mostly empty water glasses. With 2 hungry children, we decided to get up and leave the restaurant, completely without protest from any employees.
In short, nice facility in a convenient location, but short on value and service.
Comment from Hotel Management
Oct 17, 2017 by Lindsay B. , Hotel Management
Thank you for taking the time to review your past stay with us. We are fortunate to be so close to the running route for the Army 10 miler and look forward to welcoming back so many familiar faces that run each year. I do apologize you did not find good value in your stay with us. I am extremely sorry about the incident that occurred in the café. This is very unlike our staff to execute poor service, so I do apologize for that. I am happy that you found the location to be convenient, and we look forward to serving you better next time.