6/10 Okay
javier
Traveled with family
Jan 11, 2024
Liked: Cleanliness, staff & service
I booked a Junior Suite w/ 2 double beds Poolside for 3. We got a regular room with a King bed and sofa bed. The pool was not visible from the room. It was 50 ft to the nearest pool. In front of our room was a childrens play ground where events were held early every morning. There are only 2 restaurants that do not requiere reservations. Of the 5 nights I was only able to get 2 reservations. We ate at the buffet on New Years Eve. I had to go to 4 hotels before finding the one we were registered in. They ara all Pladium. I was lucky I had a rental car. I stood in line 3 times for check in, 3 times I was told to go to another hotel. They have no central booking. The personel were atentive and very well trained. When we finally arrived at the correct hotel they tried to sell me a time share! I complained about the room and on the 3rd day the Expedia agent contacted me and offered to find us a better room if available. I thanked him and but to move our clothes was not an option.
javier
Stayed 5 nights in Dec 2023