2/10 Terrible
Patrick
Traveled with group, Traveled with partner
Jan 21, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
This review is for Sunscape Coco. We booked Jewel, got bumped to Sunscape by text 4 days prior to arrival. I don't have knowledge of Jewel, other than they close for renovations. was told move was comparable. (would offer not comparable and/or over rated. definitely paid more than what this place was worth) When Arrived Sunscape had no record. took 3 hours to sort out, along with international expensive call to my booking agent. (as internet was not working. so lte call on my dime). 1st night had to change room due to infestation. many elevators not working, Facility (while it stated fully renovated, was 1/2 under construction/ portions unsafe) Poor food quality, not temp controlled properly. Water in rooms was at times not working, even no hot water one day. Custodial service/ room cleaning hit and miss/cleaning not good, and/or no towels left in room. One day, 4 contacts to concierge to get room towels. At restaurant, waited over hour for food only to learn the kitchen lost our order/ had to eat buffet. AC not working at times, rooms hot, ours 79F, had to change rooms again / mattresses very firm/hard. bars were running out of better drink options. While I would offer most of staff very courteous, and even the manager listen, little changed. Brights spots were the Wedding Service by Arisquelmy, Excellent, and the Best concierge, Gladys. If it weren't for these two, this trip would have been worthless. Was still di, but these two made it better/ bearable.
Patrick
Stayed 10 nights in Jan 2024