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4.1 out of 5

"Didn’t like the surprise daily $25 fee. " More

By a verified traveler on Mon 01 Jan 2024

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Hotel Description

Historic hotel near Millennium Park

City center stay

At this Downtown Chicago hotel, you'll be within a 5-minute walk of Millennium Park and Art Institute of Chicago. Chicago Theatre and Willis Tower are also within half a mile (1 km).

Full-service spa, dining

A full-service spa, a 24-hour gym, and a restaurant are all featured at this historic hotel. Traveling on business? Take advantage of the business center, express check-in, and valet parking. You'll appreciate the indoor pool, bar/lounge, and limo/town car service.

Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$164* Per night/room Mar 31 - Apr 1

Suite, 2 Bedrooms, Non Smoking (Parlor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Non Smoking (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Palmer House a Hilton Hotel ratings based on 30 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Palmer House a Hilton Hotel

Everyone (15) Couples (7) Family (8)
5 out of 5
Didn’t like the surprise daily $25 fee.

Posted by on Jan 1, 2024

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Comment from Hotel Management

Jan 9, 2024 by General Manager

Dear Jennifer,Thank you for being our guest and for taking a moment to share your five-star review. While we hope you enjoyed your stay, we are sorry you were unaware of our resort fee. Please know that it is listed on our website. We look forward to welcoming you back to Palmer House A Hilton Hotel and impressing you further with our beautiful charm and history.Sincerely,Henry DronelasHotel Manager

4 out of 5

Posted by on Dec 23, 2023

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4 out of 5
Over all good rooms and convenient location only issue was the bathrooms are extremely tiny

Posted by , from RUSTON on Dec 18, 2023

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Comment from Hotel Management

Dec 19, 2023 by General Manager

Dear Stephen,Thank you for choosing our hotel for your recent visit to Chicago. We're glad you enjoyed your stay with us and our excellent accommodations and convenient downtown location. Our Team hopes we have the pleasure of welcoming you back to the Palmer House, a Hilton Hotel.Sincerely,Henry DronelasHotel Manager

5 out of 5
Wonderful Christmas experience

Posted by on Dec 10, 2023

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Comment from Hotel Management

Dec 11, 2023 by General Manager

Dear Robert,It's an honor to receive your excellent review of Palmer House A Hilton Hotel. We're delighted that you enjoyed our lovely, charming ambiance. Thank you for choosing to stay with us, and we hope you'll return!Sincerely,Nate HennigHotel Manager

3 out of 5
Very busy area. Walking distance,easily, to theater and many popular shopping venues.

Posted by on Dec 10, 2023

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Comment from Hotel Management

Dec 11, 2023 by General Manager

Dear Elizabeth,We appreciated the opportunity to host you as our valued guest. Although our area of the Windy City may have been a bit busier than you expected, we're glad you liked being within walking distance of stores and entertainment. Our Team hopes to welcome you back in the future. Sincerely,Nate HennigHotel Manager

4 out of 5

Posted by on Nov 15, 2023

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Comment from Hotel Management

Nov 16, 2023 by The Palmer House Hilton

Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!

4 out of 5
Convenient to train system

Posted by on Oct 31, 2023

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Comment from Hotel Management

Nov 2, 2023 by General Manager

Dear Karen I,Thanks for choosing Palmer House A Hilton Hotel. We're delighted our location added convenience to your stay. We appreciate your review and look forward to welcoming you back for another hassle-free experience!Sincerely,Nate HennigHotel Manager

5 out of 5

Posted by on Sep 11, 2023

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Comment from Hotel Management

Sep 13, 2023 by Front Office Admin

Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!

4 out of 5
I thought there were not enough dining options outside hotel within walking distance.

Posted by on Aug 28, 2023

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Comment from Hotel Management

Aug 29, 2023 by The Palmer House Hilton

Thank you for sharing your recent experience of the hotel. We are pleased to learn that our team members were welcoming during your stay. During your next visit to Chicago, we look forward to having the opportunity to welcome you back soon!

5 out of 5

Posted by , from Euclid on Aug 15, 2023

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Comment from Hotel Management

Sep 5, 2023 by Front Office Admin

Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. We look forward to having the opportunity to welcome you back soon!

About the Palmer House a Hilton Hotel

Location 17 E Monroe St, Chicago, IL 60603

Property Features

Palmer House a Hilton Hotel offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A business center, 77 meeting rooms, and coworking spaces are available. Event space at this hotel measures 130000 square feet (12077 square meters) and includes a conference center. Spa services, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Palmer House a Hilton Hotel. For a fee, parking is available. This Chicago hotel is smoke free.

  • 1641 guestrooms or units
  • 23 levels
  • 130000 sq ft of conference space
  • 12077 sq m of conference space
  • Built in 1873
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Lockers available
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator (on request)

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge) , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Chicago Van Buren Street Station (0.7 km / 0.4 mi)
  • Metro station: Monroe Station (Red Line) (0.1 km / 0.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Palmer House a Hilton Hotel offers 1641 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. Televisions come with premium cable channels, video-game consoles, and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and irons/ironing boards. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Gaming console
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Food & Drink

For a fee, guests can enjoy to-go breakfast on weekdays from 6:30 AM and 11:00 AM.

Lockwood Lobby Bar - This lobby lounge specializes in American cuisine. Happy hour is offered.

Lockwood Express - This café serves breakfast, lunch, and light fare. Open daily.

Lockwood Restaurant - This restaurant serves breakfast only. Open select days.

Potter's Bar - This cocktail bar specializes in American cuisine. Open select days.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby
  • Health or beauty spa nearby

Spa Services

The Spa at PH has 12 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

  • Number of treatment rooms 12
  • Minimum age to access spa is 13
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per stay.

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Weight limit: 75 lbs per pet
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Protective clothing is available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 17
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Parking height restrictions apply
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25 per accommodation, per night

The resort fee includes:

  • Additional inclusions
  • Internet access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 15–30 per person
  • Covered self parking fee: USD 54 per night (in/out privileges)
  • Covered valet parking fee: USD 78 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Refrigerator fee: USD 40 per stay
  • Rollaway bed fee: USD 40.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Palmer
  • Hilton Palmer House
  • House Hilton
  • Palmer Hilton
  • Palmer Hilton House
  • Palmer House
  • Palmer House Hilton
  • Palmer House Hilton Chicago
  • Palmer House Hilton Hotel
  • Palmer House Hilton Hotel Chicago
  • Chicago Palmer House Hilton
  • Hilton Hotel Palmer
  • Palmer House Chicago
  • The Palmer House Hilton Hotel Chicago
  • The Palmer House Hilton
  • Palmer House A Hilton
  • Palmer House a Hilton Hotel Hotel
  • Palmer House a Hilton Hotel Chicago
  • Palmer House a Hilton Hotel Hotel Chicago

You should know

  • Pool access available from 5:30 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

The property is a member of Historic Hotels of America.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.