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Onyx Inn and Suites

3-star property
1825 Roberta Avenue, Ruston, LA 1-855-201-7819
3.4 out of 5
See all 20 travelocity Reviews

"The hotel is under going extensive renovation.The room was a large king bed. Hot breakfast. Great value rate. " More

By a verified traveler on Mon 01 Aug 2022

Points Of Interest

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Hotel Description

Hotel near Thomas Assembly Center in Ruston

In Ruston

You'll be within 3 miles (5 km) of Thomas Assembly Center and 6 miles (10 km) of Lincoln Parish Park with a stay here. Grambling State University is 8 mi (12.9 km) away.

Free perks

This hotel features an outdoor pool and a gym. Business travelers can take advantage of the business center. Enjoy the spa tub and free perks like on-the-go breakfast and free self parking.

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$75* Per night/room May 19 - May 20

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Inn & Suites Ruston-East ratings based on 20 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Comfort Inn & Suites Ruston-East

Everyone (9) Couples (4) Family (9)
4 out of 5

Posted by on Apr 10, 2024

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Comment from Hotel Management

Apr 13, 2024 by Lena

Dear Merle,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

1 out of 5
TV does not work in room. I called the front desk only to be put on hold and hung up on. Called back, no answer. Called from my cell phone 5 time and currently getting the message that the # you are calling is currently not accepting calls , please try your call again later.

Posted by on Oct 29, 2023

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Comment from Hotel Management

Nov 10, 2023 by Lena

Dear Clifton,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding tv and phone not working on your recent visit. I have shared your feedback with maintenance to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

1 out of 5
When we arrived, the buttons on the elevator second floor were not functioning. In the bathroom, there were DIRTY wash cloths (2) hanging on the shower curtain rod. There was body hair all over the bathroom floor, in the sink and shower. The toilet seat was loose and the toilet was dirty. The soap dish in the shower was slimy dirty. The room smelled of old cigarette smoke. THIS IS A DISGUSTING HOTEL. I would never stay there again, and I will tell as many people as I can how awful it was.

Posted by on Sep 11, 2023

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1 out of 5
Infested with baby roaches and manager would not accommodate my family.

Posted by on Jun 27, 2023

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4 out of 5
The hotel is under going extensive renovation.The room was a large king bed. Hot breakfast. Great value rate.

Posted by on Aug 1, 2022

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5 out of 5
Clean and ac worked

Posted by on May 22, 2022

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1 out of 5
there was an infestation of roaches. even found one crawling in one of the beds.

Posted by on Oct 19, 2021

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5 out of 5

Posted by on Apr 18, 2021

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Comment from Hotel Management

May 5, 2021 by Michael

Thank you!

5 out of 5
Extremely good staff!!very friendly,helpful and polite

Posted by , from Alexandria La on Sep 28, 2020

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Comment from Hotel Management

Sep 30, 2020 by Michael

Thank you so much. We cant wait to see you again and we wish you Safe Travels.

3 out of 5
front desk service was terrible ended up in a handicap room had handheld shower but no holder for the shower head

Posted by on Mar 2, 2020

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Comment from Hotel Management

Mar 3, 2020 by Michael

We certainly apologize for our service in which we wish you could tell us more detail of what was wrong. On the room, we would have been glad to move you to another room. We hope that you will come again and see that we are working hard to take care of our guests. God Bless!

About the Onyx Inn and Suites

Location 1825 Roberta Avenue, Ruston, LA 71270

Property Features

Comfort Inn & Suites Ruston-East offers its guests an outdoor pool, a spa tub, and a fitness center. Business amenities include a business center and a meeting room. Free breakfast is served daily. The business-friendly Comfort Inn & Suites Ruston-East also features a vending machine, coffee/tea in a common area, and laundry facilities. Free self parking is available. This Ruston hotel is smoke free.

  • 82 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (complimentary)

Available in some public areas: Internet access - wireless

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Comfort Inn & Suites Ruston-East offers 82 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Desk chair

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 6:00 AM to 9:30 AM.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per pet, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel Ruston
  • Holiday Inn Express Ruston

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.