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4.4 out of 5

"Awesome stay, comfortable and safe. " More

By a verified traveler on Mon 11 Sep 2023

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Hotel Description

5-star adults-only property near La Isla Shopping Mall, connected to a shopping center

Beachside getaway

Your stay at this Zona Hotelera property places you within 2 miles (3 km) of La Isla Shopping Mall and Iberostar Cancun Golf Course. Ballenas Beach and Aquaworld are also within half a mile (1 km).

All-inclusive

This smoke-free property features a full-service spa, 4 outdoor pools, and a restaurant. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Relax with a drink at one of the 3 poolside bars and enjoy free perks like valet parking and WiFi in public areas.

Deluxe Partial Ocean View Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$631* Per night/room Apr 9 - Apr 10

Deluxe Ocean View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Master Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 3 Max

Honeymoon Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Honeymoon Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Deluxe Ocean View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Secrets The Vine Cancun - Adults Only - All Inclusive ratings based on 20 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Secrets The Vine Cancun - Adults Only - All Inclusive

Everyone (5) Couples (10) Family (4)
5 out of 5

Posted by , from franklin on Oct 26, 2023

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Comment from Hotel Management

Nov 15, 2023 by E-Concierge at Secrets The Vine Cancun

Dear bassam,Thank you for the time you have taken to rate our resort. We are thrilled to know that your experience was worthy of 5-stars, and we were able to exceed your expectations with our services.Our team looks forward to welcoming you back in the not so distant future.Best regards,Berenice ReyesE-Concierge

5 out of 5
Awesome stay, comfortable and safe.

Posted by on Sep 11, 2023

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Comment from Hotel Management

Sep 11, 2023 by E-Concierge at Secrets The Vine Cancun

Dear Tony Dana,We appreciate the time that you have invested in writing an overview of your stay with us.We were delighted that you've enjoyed all the details we take pride in offering our guests. As is our regular practice, we've been happy to share your lovely remarks with our team, who take so much pride in ensuring that all of our guests only receive the very best in service.We look forward to having the pleasure of having you back home soon.Warm regards,Berenice ReyesE-Concierge

5 out of 5
This is our 3rd time with Secrets. We love it so much that we keep coming back here. Building itself especially the rooms needs a little update. Needs minor updates. The food is impeccable. Staff were very accommodating. Shout out to our butler on 26th floor- Archangel and Monseratt. They are the best!!! Over all our stay was phenomenal.

Posted by on Jun 6, 2023

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Comment from Hotel Management

Jun 6, 2023 by econcierge

Dear Chynna Maeka,Thank you for your preference in our Secrets The Vine Cancun and taking the time to share your experience with us. We are very happy to read that you enjoyed every detail we are proud to offer our valued guests. We strive to deliver the most memorable experience, and it is wonderful to know that this was reflected in your visit.Please be certain that your comments will be shared with our team as inspiration to keep up our work.Once again, we thank you for taking the time to share a review of your experience with us. We look forward to welcoming you back home one more. Please do not hesitate to contact us personally prior to your arrival, we will be happy to assist you.Warm regards,Berenice ReyesE-Concierge

5 out of 5
Excellent curious

Posted by on May 23, 2023

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Comment from Hotel Management

May 23, 2023 by econcierge

Dear Vicki L,We sincerely appreciate your 5-star rating of our resort. It's a pleasure to learn that your experience was a wonderful one.We hope to have the opportunity to be your host again on your next visit to the beautiful Mexican Caribbean.Best regards,Berenice ReyesE-Concierge

5 out of 5
Great resort! Food was impeccable and drinks were top shelf. Staff was extremely helpful and fun, they made sure your stay was made perfect. Would recommend highly!

Posted by on Mar 12, 2023

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Comment from Hotel Management

Mar 13, 2023 by Social Media Coordinator, Secrets The Vine Cancun.

Dear Steven, We sincerely appreciate that you have taken the time to share an overview of your recent stay at Secrets The Vine Cancun. It was a pleasure having you home and now reading you enjoyed every detail of your experience. We will share your wonderful comments with the team, as we are certain that they will be glad to read such remarkable notes.Once again, we thank you for taking the time to share such a wonderful review and look forward to welcoming you back home soon. Best regards.

5 out of 5
Great food, drinks and activities

Posted by on Feb 8, 2023

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Comment from Hotel Management

Feb 8, 2023 by econcierge

Dear Debra,Thank you for taking the time to rate your experience at Secrets The Vine Cancun, we are very happy to know that your stay was a most pleasant one and had enjoyed our vast culinary offer and our entertainment selection,We hope to have the honor of being your hosts again in the near future.Kind regards,Berenice ReyesE-Concierge

4 out of 5
They need to remodel there rooms shower water was spilling out to the room and bathroom toilet had a little after leak. Also the member department are very pushy to have you sign up

Posted by on Jan 19, 2023

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Comment from Hotel Management

Jan 20, 2023 by econcierge

Dear Susana Elvira,Thank you for taking the time to rate your experience with us. Our guest feedback is very important for us, as this allow us to work in our opportunity areas in order to deliver better service to our guests.We would certainly be glad to have you back at some time in the future.Best regards,Berenice ReyesE-Concierge

3 out of 5
This place was disappointing from the moment we checked in to when we checked out. The food was not good, minus the Italian restaurant. I’ve stayed in much better resorts in that area for a similar price. Don’t waste your time or money here.

Posted by on Jan 17, 2023

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Comment from Hotel Management

Jan 18, 2023 by econcierge

Dear Michael,We sincerely appreciate that you have taken the time to write an overview of your stay with us.We are deeply sorry to hear that we have not met your expectations during your visit, and would like to apologize for any shortcomings in our end.Please be confident that your observations will be shared with our management team to continue improving the quality of service and product we offer to our valued guests and characterizes our brand and resort. With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Best regards,Berenice ReyesE-Concierge

4 out of 5
I like the service, the staff is amaizing, the food is very good, my room was very clean, I didn’t like the Main Pool, and the hotel Decoration, it’s very simple.

Posted by , from monterrey on Nov 1, 2022

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Comment from Hotel Management

Nov 1, 2022 by Social Media Coordinator, Secrets The Vine Cancun.

Dear Claudia, Thank you for taking the time to rate our resort, we are delighted to know your experience at Secrets The Vine Cancun was a most pleasant one. And that you enjoyed our comfortable contemporary facilities, gastronomic offer and service. We hope to have the honor of welcoming you back home in the future and provide you with another wonderful stay.Best regards, Lina ArzuffiSocial Media Coordinator

5 out of 5
The property was safe and the atmosphere was conduciv

Posted by on Oct 19, 2022

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Comment from Hotel Management

Oct 19, 2022 by econcierge

Dear Teddy,We sincerely appreciate that you have taken the time to rate our resort. We are thrilled to know your experience was worthy of 5-stars and that you enjoyed our service and facilities.Our team looks forward to welcoming you back in the not so distant future.Best Regards,Berenice ReyeseConcierge

About the Secrets The Vine Cancun - Adults Only - All Inclusive

Location Blvd. Kukulcan km. 14.5 Retorno Del Rey, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Fitness facilities
  • Access to 18-hole golf course
  • Golf open for guests ages 18 years old and older
  • Golf green fees

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Golf - minimum age restriction 18
  • Water fitness classes/lessons included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Golf included
  • Offsite tours not included
  • Golf - number of holes 18
  • Golf - green fees included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Scuba lessons included
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Secrets The Vine Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Secrets The Vine Cancun - Adults Only - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 7 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a steam room, a fitness center, and a terrace. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available. This 5-star Cancun property is smoke free.

  • 1 building
  • 497 guestrooms or units
  • 18 levels
  • 3 bars by the pool
  • 7 bars or lounges
  • Meeting rooms
  • 22 sq ft of conference space
  • 2 sq m of conference space
  • Built in 2012
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Dining venue

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Secrets The Vine Cancun - Adults Only - All Inclusive offers 497 accommodations with safes and bathrobes. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch flat-screen televisions come with satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private balcony (furnished)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Market Cafe - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Dragons - Overlooking the ocean, this restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Bluewater Grill - This restaurant specializes in Argentinean cuisine and serves dinner only. Open daily.

Nebbiolo - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Olio - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Beach volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Beach yoga on site
  • Ecotours nearby
  • Boat tours nearby
  • Marina nearby
  • Fitness classes on site
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby

Spa Services

The onsite spa has 14 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 14
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property enforces a strict dress code in the restaurants.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Weight limit: 22 lbs per pet
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Onsite COVID-19 testing (Antigen) is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Vine
  • Cancun Vine Secrets
  • Secrets Cancun
  • Secrets Cancun All Inclusive
  • Secrets Cancun Vine
  • Secrets Vine All Inclusive
  • Secrets Vine Cancun
  • Secrets Vine Cancun All Inclusive
  • Vine Cancun Secrets
  • Vine Secrets
  • Secrets Vine
  • Secrets Vine Cancun All Inclusive All-inclusive property
  • Secrets Vine All Inclusive All-inclusive property
  • Secrets Vine Cancun Inclusive
  • Secrets Vine Cancun All Inclusive Adults All-inclusive property
  • Secrets Vine All Inclusive Adults All-inclusive property
  • Secrets Vine All Inclusive Adults Hotel
  • Secrets Vine Cancun All Inclusive Adults
  • Secrets Vine All Inclusive Adults
  • Secrets Vine Cancun All Inclusive Adults Hotel
  • Hotel Secrets The Vine Cancun - All Inclusive - Adults Only
  • Secrets The Vine Cancun - All Inclusive - Adults Only Cancun
  • Secrets The Vine Cancun All Inclusive Adults Only
  • Secrets The Vine Cancun All Inclusive
  • Secrets Vine Inclusive Adults

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.