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"The place was great other than the fact we mentioned the ice machine outside of our room door #1415 was leaking which also leaked into our room and wa ... " More

By a verified traveler on Mon 05 Feb 2024

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Hotel Description

Hotel near Busch Stadium in St. Louis

Downtown St. Louis stay

Within a 10-minute walk of this Downtown St. Louis hotel, you'll find Busch Stadium and Gateway Arch. St. Louis Union Station and Enterprise Center are also within 2 miles (3 km).

Dining options, 3 bars/lounges

This smoke-free hotel includes 3 restaurants, an indoor pool, and a gym. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Make the most of the a rooftop terrace and sauna, and relax with drinks at one of the 3 bars/lounges.

Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$169* Per night/room Mar 31 - Apr 1

1 King Bed City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 2 Queen Beds, Bay View, Executive Level

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Stadium View King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hilton St. Louis at the Ballpark ratings based on 22 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hilton St. Louis at the Ballpark

Everyone (11) Couples (5) Family (4)
3 out of 5
The place was great other than the fact we mentioned the ice machine outside of our room door #1415 was leaking which also leaked into our room and was enough to form a puddle. We mentioned this early in the a.m along with asking for extra toilet paper. We got back to our room at 2.m with a larger puddle of water along with no yoilet paper. Lady at the front desk dropped the ball.

Posted by on Feb 5, 2024

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Comment from Hotel Management

Feb 28, 2024 by Cory Sumpter

Evening DavidWe appreciate you staying with us at Hilton Ballpark. Your feedback is very much appreciated. The Hotel Leadership will definitely thank this into consideration to help elevate our service. Please reach out if you need anything.

2 out of 5
Room was dirty, floor in the closet hasn’t been swept since it was build it looks like. Lamp did not work. Bathroom was dirty

Posted by on Dec 17, 2023

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5 out of 5

Posted by on Oct 2, 2023

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Comment from Hotel Management

Oct 25, 2023 by John

Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!

5 out of 5
Went to the Cardinal game so a perfect location and felt safe walking to.

Posted by on Sep 16, 2023

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Comment from Hotel Management

Sep 19, 2023 by John

Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!

1 out of 5
Property was fine. First had a double booked room. Then got sent to a room under maintenance.

Posted by on Sep 4, 2023

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Comment from Hotel Management

Sep 5, 2023 by John

We apologize that the room was not quite what you were expecting. We strive to not only meet, but exceed expectations and we're sorry that we did not live up to that with your room. We do hope you'll come back and give us another opportunity if you are ever in the area again!

2 out of 5

Posted by on Aug 25, 2023

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Comment from Hotel Management

Sep 19, 2023 by John

Thank you for your business and for your review! We apologize that your stay did not meet your expectations. We are better than what you experienced and hope you'll give us another chance to earn your business if you are ever back in the area again! Thank you again for your feedback!

5 out of 5

Posted by , from BEECH CREEK on Aug 6, 2023

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Comment from Hotel Management

Aug 31, 2023 by John

Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!

1 out of 5

Posted by on Jul 30, 2023

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Comment from Hotel Management

Aug 31, 2023 by John

Thank you for your business and for your review! We apologize that your stay did not meet your expectations! We appreciate your feedback and hope you'll come back and give us another opportunity to prove that we're better than your last stay! Thank you again for your business!

1 out of 5

Posted by on Jul 30, 2023

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Comment from Hotel Management

Aug 31, 2023 by John

Thank you for your business and for your review! We apologize that your stay did not meet your expectations. We are better than what you experienced and hope you'll give us another chance to earn your business if you are ever back in the area again! Thank you again for your feedback.

3 out of 5
Our first room was dirty and our second room ended up having mildew on the inside shower curtain which is very unsanitary. I spoke to a manager and they couldn’t refund or give us any type of discount due to booking with a third party. He was kind and I let him know, I wanted him to know our complaint in advance.

Posted by on May 28, 2023

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Comment from Hotel Management

May 30, 2023 by John

We apologize that the room was not quite what you were expecting. We strive to not only meet, but exceed expectations and we're sorry that we did not live up to that with your room. We do hope you'll come back and give us another opportunity if you are ever in the area again!

About the Hilton St. Louis at the Ballpark

Location 1 S Broadway, St. Louis, MO 63102

Property Features

Hilton St. Louis at the Ballpark offers its guests an indoor pool, a sauna, and a fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. A business center and 24 meeting rooms are available. Event space at this hotel measures 36956 square feet (3433 square meters) and includes a conference center. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hilton St. Louis at the Ballpark. For a fee, parking is available. This St. Louis hotel is smoke free.

  • 671 guestrooms or units
  • 25 levels
  • 3 dining venues
  • 3 bars or lounges
  • 36956 sq ft of conference space
  • 3433 sq m of conference space
  • Built in 1976
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers for purchase
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge) , High-speed internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: St. Louis Gateway Station (1.3 km / 0.8 mi)
  • Metro station: 8th and Pine Station (0.4 km / 0.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton St. Louis at the Ballpark offers 671 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and safes. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests can enjoy full breakfast for a fee.

Market Street Bistro - This bistro specializes in American cuisine and serves breakfast, lunch, and dinner.

Starbucks - Onsite café. Open daily.

360 Rooftop Bar - This rooftop bar serves dinner and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible path of travel
  • Wheelchair-accessible concierge desk
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per pet, per stay
  • Only dogs and cats are allowed
  • Weight limit: 100 lbs per pet
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Protective clothing is available to guests
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 11.99–16.99 per person
  • Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 9.95 per day (rates may vary)
  • Covered self parking fee: USD 40.00 per night (in/out privileges)
  • Covered valet parking fee: USD 50.00 per night (in/out privileges)
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ballpark Hilton
  • Hilton Ballpark
  • Hilton Ballpark Hotel
  • Hilton Ballpark Hotel St. Louis
  • Hilton Ballpark St. Louis
  • Hilton St. Louis
  • Hilton St. Louis Ballpark
  • St. Louis Ballpark Hilton
  • St. Louis Hilton
  • St. Louis Hilton Ballpark
  • Hilton St. Louis Ballpark Hotel
  • Hilton St. Louis at the Ballpark Hotel
  • Hilton St. Louis at the Ballpark St. Louis
  • Hilton St. Louis at the Ballpark Hotel St. Louis

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.