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"This hotel was a couple hours away from the airport, not a pleasant ride after a long day at the airport. We got there and tried to check in, they fou ... " More

By a verified traveler on Tue 27 Jun 2017

Hotel Description

3.5-star beachfront property near Akumal Beach

On the beach

Within 3 miles (5 km) of this property, you'll find Riviera Maya Golf Club and Akumal Beach. Aktun Chen and Hekab Be Biblioteca are also within 3 miles (5 km).

All-inclusive

A full-service spa, 6 restaurants, and 5 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Enjoy the 2 outdoor tennis courts and get free self parking.

Flat-screen TVs

In addition to flat-screen TVs with cable channels, the 228 guestrooms offer 24-hour room service and minibars. Other amenities include hair dryers, phones, and free toiletries.

Habitacion Grand - Up to 2 children eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Ocean (children eat and stay free)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Non refundable - Up to 2 children eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Oasis Tulum - All Inclusive ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Grand Oasis Tulum - All Inclusive

Everyone (1)
3 out of 5

Decent Vacation

Pros: the beach
Cons: yes open all the 10 restaurants you claim to have. don't make the travelers reserve the restaurants at the front desk, its so inconvenient.
Location: not close to the airport. it was close to Tulum which i didn't care for.
This hotel was a couple hours away from the airport, not a pleasant ride after a long day at the airport. We got there and tried to check in, they found a typo on the reservation, so they charged me extra for one person accommodation. I fixed the problem when I got back but the staff were not understanding and they think your in Mexico, you have to pay no matter what. They tell you that they have 10 restaurants, that's wrong. there were only about a hand full that I saw and only a few were open. Its a good think we liked the buffet food. Also, you have to go to the front desk everyday and book a restaurant for dinner if you want to go the restaurants, that was weird to me. They also told us that if we lost our bracelets, its a 100 dollar charge, why?? Oh well. Crazy rules when your on vacation, you want to relax and not worry about all this. The best part of our stay was the beach, we spent a lot of time at the beach and went snorkeling right on the beach and they provided gear for free. I thought that was very nice. Also, nightly entertainment was nice, they had a show every night. don't expect to party here, its the relaxing hotel. They wont even play any music on the beach. I thought music was relaxing?? the Mexicans don't I guess. Overall, it was ok. I think that they can make the services a lot more accommodating. I did enjoy some of my stay at the grand oasis Tulum only because of the beach.

Posted by , from michigan on Jun 27, 2017

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Comment from Hotel Management

Jul 11, 2017 by Gerardo Bordoli / Director

Dear Guest, We do appreciate all of your comments and we are truly sorry that we were not able to meet your expectations. Regarding your comments about restaurants, we have already talked to the departments involved in order to take actions and give solutions to these inconveniences as your opinions are really important for us. Once again we offer our sincere apologies and we hope you can give us another opportunity to welcome you again so we can enhance your perception of us. Best regards

About the Grand Oasis Tulum - All Inclusive

Location 251 Carretera Chetumal, Akumal, QROO 77780

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Water activities

  • Snorkeling
  • Snorkeling excursions

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Yoga

Kids' club

  • Supervised activities for children between 9 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Use of golf equipment
  • Scuba-diving certification
  • Scuba-diving lessons
  • Tennis racquets
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Snorkeling excursions included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Wireless Internet access not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving certification not included
  • All available beverages included
  • Use of golf equipment not included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Room service not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Tennis rackets not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included
  • Snorkeling included

Property Features

Grand Oasis Tulum - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Oasis Tulum - All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking is available.

  • 228 guestrooms or units
  • 6 dining venues
  • 2 bars or lounges
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Elevator

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 5
  • Children's pool
  • Supervised childcare/activities (free)
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Playground on site

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (95.7 km / 59.5 mi)
  • Parking: Free self parking

Room Amenities

Grand Oasis Tulum - All Inclusive offers 228 air-conditioned accommodations with minibars and hair dryers. Flat-screen televisions come with cable channels. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Grand Oasis Tulum - All Inclusive has 6 restaurants serving lunch and dinner.

Hippie Chic - This restaurant specializes in barbecue. Open daily.

Sarape - This restaurant specializes in Mexican cuisine. Reservations are required. Open daily.

Dos Lunas - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Maki Tako - This restaurant specializes in fusion cuisine and serves dinner only. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Beach yoga on site
  • Fishing on site
  • Golf driving range on site
  • Golfing nearby
  • Bicycle rentals on site
  • Volleyball on site
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Kin-Ha Spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Steam room in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival. For more details, please contact the office using the information on the reservation confirmation received after booking.

During spring break, guests must be age 25 or older to check in. The property requires that guests younger than age 25 be accompanied by a legal guardian or parent. For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at Grand Oasis Tulum - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 25 years old. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 25 years old.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • No pets or service animals allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit for Spring Break: USD 30.00 per stay for guests under 25 years old staying between 15 March - 16 April

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 20.00 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 20 per night (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Oasis Tulum Akumal
  • Grand Oasis Tulum All Inclusive All-inclusive property Akumal
  • Grand Oasis Tulum All Inclusive All-inclusive property
  • Grand Oasis Tulum All Inclusive Akumal
  • Grand Oasis Tulum Riviera Maya/Akumal, Mexico
  • Oasis Tulum Inclusive inclusi
  • Oasis Tulum Inclusive Akumal
  • Grand Oasis Tulum - All Inclusive Akumal
  • Grand Oasis Tulum - All Inclusive All-inclusive property
  • Grand Oasis Tulum - All Inclusive All-inclusive property Akumal

You should know

  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.