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"The property is huge & nice. They do not give you a map or tell you where things are. It was pretty hard trying to find things. Adult pool is on the o ... " More

By a verified traveler on Tue 18 Apr 2023

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Superior King Size Bed Diamante View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$78* Per night/room Apr 28 - Apr 29

Club 89 Double Beds Resort View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Master Suite King Size Bed Resort View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club 89 Double Beds Diamante View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Master Suite King Size Bed Diamante View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club 89 King Size Bed Diamante View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Palacio Mundo Imperial ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel Palacio Mundo Imperial

Couples (1)
3 out of 5
The property is huge & nice. They do not give you a map or tell you where things are. It was pretty hard trying to find things. Adult pool is on the other side of the hotel, building 1. There is no food there. Bartenders were friendly and fun. Pool is very boring! Meant for old people who want zero noise. Even the music at max volume is very low. The resort feels sad, not fun! We paid for all inclusive. IT IS NOT WORTH IT. Food is limited, we had to walk to the other side of the resort to the family pools for food, than back. I wanted water, I asked the front desk & they said I had to dial 0 from my room for it. Why would I pay 200 pesos for water to be delivered? That’s stupid! I paid $160 and I can’t get a bottled water without paying for room service to bring it to me? We went for breakfast on checkout day. We had to wait until 7 am to eat. We needed to leave at 7:30. no food until 7am. The most annoying thing is they want you to sign a bill after everything, even when you paid for all inclusive. We got tired of waiting for the bill and learned to just leave, don’t worry they come running then. They act like I’m leaving without paying! Worse all inclusive we have been too. Our room was Huge and nice. Too many buttons for lights, like 15-20. Our bed had sand in it & we had not gotten into bed yet. Blood stain on sheets. It was not old blood. It was still red! Taxi to airport took 30 min for pickup.

Posted by , from muskegon on Apr 18, 2023

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Comment from Hotel Management

Apr 25, 2023 by Palacio Mundo Imperial

Dear . Tonja: I appreciate the time you took to let us know your opinion about your stay. Im taking note of the details to improve.Please accept a cordial greeting, hoping that soon we will have the pleasure of giving you a great welcome back in this your home in Acapulco.With deep gratitude, Alejandra JimenezChief Conciergealejandra.jimenez@mundoimperial.com74 44 35 17 00 ext. 7051

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.