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"The property is huge & nice. They do not give you a map or tell you where things are. It was pretty hard trying to find things. Adult pool is on the o
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Hotel Palacio Mundo Imperial ratings based on 1 Verified Reviews
Review Summary
3.0
out of 5
3.0 out of 5.0
Room cleanliness3.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for Hotel Palacio Mundo Imperial
Couples (1)
3 out of 5
The property is huge & nice. They do not give you a map or tell you where things are. It was pretty hard trying to find things. Adult pool is on the other side of the hotel, building 1. There is no food there. Bartenders were friendly and fun. Pool is very boring! Meant for old people who want zero noise. Even the music at max volume is very low. The resort feels sad, not fun!
We paid for all inclusive. IT IS NOT WORTH IT. Food is limited, we had to walk to the other side of the resort to the family pools for food, than back. I wanted water, I asked the front desk & they said I had to dial 0 from my room for it. Why would I pay 200 pesos for water to be delivered? That’s stupid! I paid $160 and I can’t get a bottled water without paying for room service to bring it to me?
We went for breakfast on checkout day. We had to wait until 7 am to eat. We needed to leave at 7:30. no food until 7am. The most annoying thing is they want you to sign a bill after everything, even when you paid for all inclusive. We got tired of waiting for the bill and learned to just leave, don’t worry they come running then. They act like I’m leaving without paying! Worse all inclusive we have been too.
Our room was Huge and nice. Too many buttons for lights, like 15-20. Our bed had sand in it & we had not gotten into bed yet. Blood stain on sheets. It was not old blood. It was still red! Taxi to airport took 30 min for pickup.
Posted by Tonja, from muskegon on Apr 18, 2023
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Comment from Hotel Management
Apr 25, 2023
by Palacio Mundo Imperial
Dear . Tonja: I appreciate the time you took to let us know your opinion about your stay. Im taking note of the details to improve.Please accept a cordial greeting, hoping that soon we will have the pleasure of giving you a great welcome back in this your home in Acapulco.With deep gratitude, Alejandra JimenezChief Conciergealejandra.jimenez@mundoimperial.com74 44 35 17 00 ext. 7051
Frequently Asked Questions
Hotel Palacio Mundo Imperial is 1.5 mi (3-min drive) away from the General Juan N. Alvarez Intl. Airport (ACA) airport, the closest popular airport to the property.
Airport shuttle services are not available at Hotel Palacio Mundo Imperial.
This resort is 3.9 mi (10-min drive) from Playa Revolcadero and 5.3 mi (15-min drive) from Bahia de Puerto Marques. Don't forget your sunscreen!
Free breakfast isn't offered at Hotel Palacio Mundo Imperial, but buffet breakfast is offered for a fee of between MXN 420 and 420 for adults, MXN 210 and 210 for children. It's available every day from 7:00 AM to 11:00 AM.
No, there is no casino at this resort.
Check-in start time: 3:00 PM; Check-in end time: midnight.
Free parking is not available at this resort. Valet parking is available for MXN 240 per night.
Hotel Palacio Mundo Imperial features 6 outdoor pools and a children's pool.
There are 4 onsite restaurants, offering options like seafood, a poolside location, and pool views.
This resort has a spa, which features facials, body treatments, and massages.
Hotel Palacio Mundo Imperial is 0.9 mi away from Diamante.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.