The service at hotel was very inconsistent. While a few employees provided excellent service, others provided service that was mediocre. Based on ratings, I expected service to be on point. The concierge, JVanze was definitely on point, provided exceptional service with a smile.
This hotel was excellent! Very nice, room was great and spacious! The hotel staff is phenomenal. We were seeing several Broadway shows on this trip and the location could not have been more perfect! I would highly recommend this hotel and would stay there again myself!
I pulled up, staff came out, valeted my car and handed me a complimentary glass of wine. The room was amazing down to every last detail. The staff were wonderful, the hotel is very modern and cool. Great location. I will absolutely go back and I have been telling all my friends.
Perfect location in the middle of Times Square. Rooms are very nice and roomy; comfortable beds, very clean and we also had a great view overlooking Times Square. This was our second time to stay at this hotel. Within walking distance to several attractions.
The hotel staff was fabulous. They were always super friendly and helpful. The room was small but clean and comfortable. The only thing I wish the hotel offered was an ice machine. After walking in the heat all day we wanted to be able to keep our drinks cool, which unfortunately was not an option. ...
Great location and wonderful hotel. Close to but not drowning in Times Sq activity. Subway stop steps from the door. Getting around was real easy. Room was great. Corner room on the 21st floor. Great views. Ask for a corner room on the 8th and 44th side. Views might be just a little better. Very ...