"Wonderful family friendly hotel"
From the moment we checked in, we were made to feel welcome. The hotel staff was friendly and, noticing my son, quick to point out the pool hours.
I would have liked them to explain the way in which they use your credit card for "incidental" charges a little better. I know it's standard practice, but it's still a little unnerving to see a $100 ($78.20 USD) pending charge on your card. The hotel staff responded promptly to an email I sent regarding this, and the pending charge did drop off as promised after a few days. I didn't experience any hardships because of this, but if you're traveling on a tight budget, this should be something you are aware of.
Our room was clean and comfortable, with soft, pristine sheets, comforters, and pillows. The showers have hand showers, which are much appreciated when you're traveling with a little one who prefers baths to showers. The cable went out during our stay, but the Wi-Fi in our roomc worked very well, allowing us to watch a movie online before bed.
The breakfast buffet is one of the finest I've ever seen. It included hash browns, eggs, pancakes, yogurts, fresh pastries, oatmeal, and delicious fresh fruit. There's really something for everyone and I strongly recommend upgrading your room to include the buffet. The wait staff was extremely accommodating, helping parents with small children carry plates and coffee cups back to their tables and always checking back to see if we needed anything.
Overall, this is a great hotel!
Traveller from Western NY