"Exceeded BY FAR All Expectations-Better in Person!"
Every single element about my reservation & experience at this amazing Sheraton Kauai Hotel, was PHENOMENAL!
I do not say this lightly, as I'm well-traveled, & have worked in Executive levels at very high-end Luxury Resorts throughout the world.
Upon driving up, the entire Valet Team were welcoming, friendly, and sweet, real smiles!
Chelsie was our Front Desk Reception Agent, and she was the Most Awesome!! I was visiting Kauai for the 1st time, celebrating my big "Hawaii 5-0", with my 2 sisters who traveled from London, Napa & Baltimore...so this was a very Big Deal for me, and Chelsie made my stay for us extraordinary! Excellent room (I'll not only return to this Sheraton, but to This rm!!), it was perfect! On my actual Birthday, she had delivered to my room a beautifully hand-written card, and a fabulous amenity platter left in my fridge!
The servers at LAVA restaurant were great, but we were extremely impressed by the FRESHEST, BEST SELECTIONS & MOST DELICIOUS BUFFET EVER!! Seriously, from coffee beginning to end, so impressed!
The assistance we received from the Travel Desk Agent, was again, absolutely remarkable!! All staff we encountered were filled with beautiful & genuine smiles, and Always made us feel they were more than happy to assist us, & they were ALL lovely!
Overall, our 6 days at the Sheraton Kauai, was a Dream Come True!
Traveller from Napa, CA