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I paid a higher rate because it was during Coachella, but this was the lowest price in town. The room was clean and comfortable, but there was a GIANT cockroach in the bathroom. The front desk staff is professional and helpful.
The lady at the front desk was so nice! I asked to see the room before I checked in and she had no problem letting me do that ( we had a horrible experience the night before at a different hotel) the room was clean, older but updated enough.
Hotel is nice and clean but during the nite there was a very loud noise that woke us up. It sounded like a generator. At ck out I mentioned and was asked if I was using heater, I wasn't. Clerk made no comment nor apologized for inconvenience
Checked in at about 11 pm, night clerk apparently wasn't paying attention when I placed my phone and keys on the counter and went to throw something away because he through my phone on the floor. He said "oops I thought it was his (the security guards) phone." no apology and didn't even ask if the ...
It was so very relaxing, the mineral pools GREAT - wonderful staff, clean. A bit down to earth vs the Marriott but the price could not compare! The spa treatments were first rate! We even stayed an extra night we enjoyed ourselves so very much. Can't wait to go back.
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