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Sonesta ES Suites Orlando - Orlando Hotels
Rating: 3.5 Stars

Sonesta ES Suites Orlando

8480 International Drive, Orlando - Map
"Universal getaway"
Everything went well the only problem I confronted was the lady at the front desk she kept ignoring me and taking care of the phone and other people already checked in that came after me. It seemed on purpose. Then the manager came out and was a delight he even gave me a complimentary upgrade for being a past guest. He was exstreamly sweet and polite. When my room was ready I came back to get my key. The same lady at the desk she again kept ignoring me and as the manager just happen to whisk by he said hello ms Iglesias your key is ready and took care of me again. Now in the evening I just happen to ask for a late check out I have always gotten one and she said no. So my only complaint is this woman at the front desk she was Spanish. I look American blonde hair and all but if she only took the chance to talk to me I am Cuban and my parents are from spain. I promise you I'm very laid back and have lots of patients don't complain but I have to say after 25 years in customer service this woman should not be at the front desk. Other then that I really do like this place its perfect for my family. PS add some bacon to that breakfast. Thank you again. Marilyn iglesias
Traveller from florida
Located in the I-Drive Area, Sonesta ES Suites Orlando is on the I-Ride Trolley route to attractions like SeaWorld® …More

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