New York-New York Hotel & Casino

Reviews use a 1-5 scale: (1=Lowest 5=Highest N/A=Not Rated)

Average Traveler Rating: (44 reviews submitted)

Reviewed by: Marie
Submitted on: Wed 14 Mar 2007

We went here for our honeymoon and I would have to say that I was very disappointed. The staff was very unfriendly and I was very disappointed with the views...the windows were too small to see outside. Zumanity was their best feature, that show was great.

Reviewed by: Carl
Submitted on: Mon 12 Mar 2007

It didn't feel like a vacation at all. I don't know if I appeared to of cared but I heard everything from the floor persons problems to the dealers. I have never seen people treated so poorly by a floor person in my life.GAMBLE SOME ELSE INJOY YOUR VACATIOM

Reviewed by: M
Submitted on: Wed 04 Apr 2007

Room needs update

Reviewed by: Mike
Submitted on: Wed 04 Apr 2007

We stayed in a spa suite on the 21st floor. Our room overlooked the entire strip, as well as the hill for the coaster.

Reviewed by: SARAH
Submitted on: Sun 25 Mar 2007

I found this hotel to be wonderful. I read the previous reviews and was a bit concerned. I could see the roller coaster out of my window, but I did not hear any screaming. The room was very clean and quiet. The hotel and casino personnel were all there willing to help you with any request. I would definitely stay there again on my future visits to Las Vegas.

Reviewed by: Tanya
Submitted on: Fri 30 Mar 2007

They had given us two queen sized beds but we were easily able to upgrade to a king. The room was a normal size, nothing spectacular, very clean and modern. The bathroom was quite impressive, pretty big with marble tile. We werent in the room all the much besides to sleep and the housekeeping was good and everything seemed fine. We really enjoyed the ESPN Zone - food and drinks were good, pricey but good. As well as Fine Nine Irishmen, that was quite the treat and I really enjoyed it.Would stay again!!

Reviewed by: Richard
Submitted on: Fri 06 Apr 2007

We had a number of serive issues with the room that took two days to fix. Only there 3 days.

Reviewed by: Michelle
Submitted on: Wed 23 May 2007

Stood in line for 45 minutes to check in.Could not understand what the check in people were saying because of poor communication skills.When we asked for any assistance we were treated as if the question was an interruption in their day.My parents payed for 15 people to stay at this place for their 25th wedding anniversary and each and every one of us had a situation where we were treated so rudely it was hard to believe.As for the staff-you are in a customer service position- if you don't like it-get another job where you are not around people!

Reviewed by: Melissa
Submitted on: Mon 04 Jun 2007

Hotel was very nice.. one of the nicest on the strip. The time-share salesman are everywhere in the hotel and will bother you all day. And the drinks were outrageously prices ($16 for a cocktail!). But other than that, everything was wonderful! Staff was very nice and helpful. I would stay there again.

Reviewed by: J.
Submitted on: Sat 19 May 2007

We enjoyed the more friendly and relaxed atmosphere as compared to other surrounding hotels. The food in the restaurants was very good; however, the service was slow, inattentive and rude.

Reviewed by: B.
Submitted on: Mon 30 Apr 2007

The hotel design was great, but many of the employees were just there to get a pay check. When asking direction or trying to gather information most jus t gave short answer and moved on. No extra effort given by employees. We wanted a little friendly atmostphere for our vacation.

Reviewed by: Paul
Submitted on: Sat 05 May 2007

We were supposed to stay at another hotel and it turned out to be a dump. Luckily NY/NY had an available room. The room was clean and spacious. The staff were friendly and efficient. The only thing I would change is the dealers were a bit surly. Overall I loved this hotel.

Reviewed by: Arron
Submitted on: Tue 24 Apr 2007

Our room was a standard, Motel type room. I love the casino floor, but the room was not worth the price. Also, on Thursday nights, most of the resturants close at 10 or 11pm.... too early.

Reviewed by: Lizzie
Submitted on: Tue 08 May 2007

The Room was more than we expected. Very clean, and large. The night scene at the NY NY was great. A lot of fun. My husband and I didn't get to bed until four in the morning. The party goes on and on. The big apple, coyote ugly they are all fun bars to hang out and the casino paysout.

Reviewed by: gary
Submitted on: Mon 09 Apr 2007

The hotel offered an intimate setting amonst monmoth Hotels which made my stay a comfortable one. Disappointed our rooms were at differnt parts of the hotel when we checked in, had to have them changed the following day I was unhappy with the small swimming pool amd the outrageous price for a bottle of water. The casino area was limited when it came to card tables but that gave the hotel an intimate setting or as close to an intimate setting

Reviewed by: Carol
Submitted on: Fri 13 Apr 2007

My brother came out of guys' bathroom as I swung around corner coming out of gals'. Both of us at the same time said 'you should see this bathroom!'. Stayed here twice and will again. Table gaming is great. Real New York Feel. Especially with the sewer smell. Something was wrong but we kidded saying it was great how the casino even piped in authentic New York smells!!! Safe Box, Make-Up Mirror, Great Breakfast, Wonderful decor. No problem with coaster or noise. Easy to get around and check-in/-out.

Reviewed by: Amy
Submitted on: Tue 17 Apr 2007

The motel was great! i liked that it was slightly away from the busy part of the strip. Nobody warned us that beer by the pool or at the coyote ugly bar is $6. If you want a margarita its more like $12-14.Other than that it was great.

Reviewed by: Baird
Submitted on: Mon 07 May 2007

Very dissapointed with our stay at NYNY. Took 45 minutes to check in, and then we were given the wrong room. Had somone walk in our room while I was in the shower (they were checked into our room too aparantly)!!! Changed rooms the next day and had even more problems. The hotel made no attempt to make our experience better, simply "sorry, there is nothing else we can do."

Reviewed by: T
Submitted on: Mon 30 Apr 2007

This hotel was nicer than I expected for the price. I loved the exterior and the main level shops and restaurants. There were even man hole covers with "steam" coming up to complete the effect. The roller coaster was a blast...for my friends! The only thing I wished for that the room did not have was a fridge to keep things cold. The service was exceptional and very friendly.

Reviewed by: Kim
Submitted on: Tue 17 Apr 2007

I took my husband to Vegas for his 4Oth b-day and booked this for a surprise. He was shocked, he is a NY'er at heart and this was a perfect place for him and he truly enjoyed it. We also saw Elton John and it was a great show, see it if you can.

Reviewed by: Marla
Submitted on: Fri 04 May 2007

NY NY is a blast!!! We had a group of 9 that stayed there and everyone really enjoyed it. The italian restaurant was delicious and the burgers are great at Nine Fine Irishmen as well as the fun staff. I did think the bathrooms in the room were a bit on the small side and the beds were doubles, not queens, as they will tell you. Two people rode the roller coaster and said it was really cool. Great hotel - you could spend your entire trip there. The pool and hot tub area is wonderful.

Reviewed by: Carol
Submitted on: Tue 17 Apr 2007

This casino was centrally located, active but rooms were quiet, great amenities and FUN (especially if you like NYC!)!!

Reviewed by: j
Submitted on: Tue 08 May 2007

Great hotel. One could easily spend an entire vacation within this one hotel. NY NY has everything you need and prices for restaraunts, spa, etc is comparable to most of the other hotels.

Reviewed by: Donna
Submitted on: Mon 07 May 2007

This is my second time in NY NY 7 mos. I love it. The bedrooms are immaculate and the halls are very quiet. I enjoy the layout and atmoshere of the hotel. The staff are very friendly and helpful. I will come back again.

Reviewed by: Mike
Submitted on: Fri 01 Jun 2007

Stayed for four nights in spa delux room.The room was kept very clean by housekeeping ,there a bunch of good places to eat there.The only thing I did not like was the noise outside window from the rollercoaster.

Reviewed by: Mariah
Submitted on: Thu 19 Apr 2007

New York New York is a place to stay if you are up for partying! There is plenty to do within the hotel. Have to try Gallagher's for their steak and the Irish Pub was fun. Only downfall of the trip was the cleanliness of the rooms. All they did was make the bed each day. Bathroom was never cleaned during our stay. Did not ruin our trip. We went with a bunch of people and had a blast!

Reviewed by: Janet
Submitted on: Tue 26 Feb 2008

Our hotel burned prior to our vacation, we chose New York New york because of past experience x4, however were very dissapointed when we got there. There were no live bands as in the past, while we were in line waiting for a room, they gave other patrons promotional coupons and when we asked for the same they said no as we did not book under promotions, when I went to the cashier to cash a check off my credit card, the cashier was very rude (from missouri) never even said your welcome after I said Thank You

Reviewed by: Karen
Submitted on: Wed 01 Aug 2007

Comfortable beds and spacious rooms; Cleanliness of entire hotel was great; Walking inside the hotel was like walking downtown New York. Very nice hotel with very good service.

Reviewed by: K
Submitted on: Tue 29 Jan 2008

Loved the central location, with many attractions right around the corner. Gallagher's had great steaks, and most amazing cheesecake ever! Liked the convenience of several low-budget but tasty restaurants for quick lunches and snacks, with options for fancier restaraunts too. The piano bar was great entertainment.

Reviewed by: a
Submitted on: Wed 27 Feb 2008

had a great time at NYNY. location is great and the casino has lots of activities. room was quiet until monday when construction started again. i would check to make sure construction is finished before booking on a weekday.

Reviewed by: Victor
Submitted on: Sat 21 Jul 2007

New York New York is a fun hotel with lots to do. The restaurants are very good with a nice variety to choose from. The casino is good size, not too big. Plenty of sights to see nearby.

Reviewed by: Brooke
Submitted on: Sat 01 Mar 2008

This hotel has the best staff! We flew from the mid-west and were allowed a very early check-in.I have stayed at NY NY many times and found that the cleanliness of the room had declined slightly. Still clean just not as clean. It is still one of my favorite locations on the strip.

Reviewed by: Steve
Submitted on: Fri 29 Jun 2007

After reading some of the less than stellar reviews here, I was hoping for the best with my stay at NYNY. My wife and I were very pleased. All the staff was extremely accomodating, the room was clean,Gallaghers was great steak,and the clubs were fun. We liked the intimacy of the casino ,although there should be more table games.The breakfast in "America" was so-so but expensive. One thing we did not care for was the Time-Share people set up in a gauntlet going to the restaurant area. We were questioned every time we went to there or to our room. Pool is a little small. We will be back.

Reviewed by: Ou
Submitted on: Sat 14 Jul 2007

This Hotel was terrible. Motel 6 fared much better. The room was filthy, the phone didn't work, the maid didn't give us towels. We had to request towels by going to the front desk and then they got it wrong. The people are mean and overall had bad attitudes. I would NEVER go to NY-NY. I wrote a letter to management regarding my disgusted experience. NEVER GO TO NY-NY.

Reviewed by: M.
Submitted on: Mon 16 Jul 2007

The food was delicious (everywhere). The service was good. Houskeeping was great.

Reviewed by: Marie
Submitted on: Tue 17 Jul 2007

Hotel was nice and clean. Lots to do for all ages. Staff friendly. However, rooms picked up noise from hall. Make sure you call the online travel website AFTER purchasing to request/confirm bed type (king bed/2 doubles) and smoking preference. We ended up w/ 2 doubles and smoking. We wanted a king and non smoking. Housekeeping was ok.Rooms looked good at first glance. But we found ashes in a dresser drawer and a pipe in the chair cushion.

Reviewed by: Mary
Submitted on: Tue 29 Jan 2008

The coffee shop was awful...El Fornio was great!

Reviewed by: C
Submitted on: Wed 11 Jul 2007

My first experience in Vegas and at New York New York. This hotel is awesome. From the entertainment to the food was excellent. The staff was very friendly. Although we didn't get a chance to ride the rollercoaster, we will do so on our next visit. Yes, I will be back!! There was just so much for you to do, that you couldn't do it all in 4 days. In my opinion the only downside was that the rooms didn't have microwaves or fridges. You have so much food left from lunch and dinner, that you get it to go. Unfortunately there wasn't a place to store our food or warm it up.

Reviewed by: Michelle
Submitted on: Thu 12 Jul 2007

It was great. We received a room upgrade.

Reviewed by: Jim
Submitted on: Fri 25 Jan 2008

The only option I was given for a king bed was a smoking room. To get a non smoking room I had to get a double queen with a tiny TV -- this was a lesser quality room than the last time I stayed at the NY NY. I was told it was because I booked with a third party (online travel). I would recommend staying elsewhere.

Reviewed by: Judy
Submitted on: Fri 06 Jul 2007

We were assigned a room but not given keys. Four hours later we ended up changing rooms to actually get one. Remote didn't work because TV was broken. Got it working, but the staff wasn't very helpful. The slot tournament was a lot of fun though.

Reviewed by: Linda
Submitted on: Mon 11 Feb 2008

This was our first trip to Vegas and we will be back. New York New York was a great hotel with lots to do besides gamble. Loved the piano bar! We were given a room upgrade and our room was very clean. Had a little trouble trying to use Monorail - MGM was not at all helpful giving directions. Use Duece bus it's much better. Loved the weather. Sorry we had to go back to sub-zero temps - but we will be back and will stay at NEW YORK NEW YORK!

Reviewed by: J
Submitted on: Sun 15 Jul 2007

Incredibly unhelpful customer service that would not allow me to make a change to my itinerary when weather conditions grounded my flight on the day of my trip. Also, my wallet was stolen while at their pool and they couldn't have cared less. Apparently this happens frequently there. Not to mention 4 people were shot there a few days after I left.

Reviewed by: Halsey
Submitted on: Thu 07 Feb 2008

The hotel itself was absolutely stunning but with moderate accomodations. For being a fairly expensive room there were little to no amenities. I.E. refrigerator, ice machine, continental breakfast/beverages and no in-room coffee maker. Not very convenient for someone who cannot constantly go up and down the floors.