Sheraton Vistana Resort

Reviews use a 1-5 scale: (1=Lowest 5=Highest N/A=Not Rated)

Average Traveler Rating: (48 reviews submitted)

Reviewed by: Claudia
Submitted on: Tue 20 Mar 2007

I stayed in the Cascades area and the room needs serious renovation. The decoration is really bad. I can imagine the other rooms in the other villages. I liked the fact that the kitchen is fully equipped and there is a washer and dryer in the room. The bathroom is really small. I could barely fit my daughter's inflatable baby tub. I strongly recommend the other resort they have in Orlando: Sheraton Vistana Villages. This is the BEST!

Reviewed by: Shawn
Submitted on: Thu 22 Mar 2007

The rooms were not what was pictured when we booked the hotel. This was a timeshare resort that was not finished. The rooms that were showen were of the uncompleted part.

Reviewed by: Shelly
Submitted on: Fri 23 Mar 2007

Rooms were spacious, clean and provided plenty of closet and counter space. Kitchen was outfitted nicely. Unit was close to pools and restaurants. Resort grounds were lovely. Timeshare presentation was optional.

Reviewed by: ciriaco
Submitted on: Tue 03 Apr 2007

we stayed for 3 days without cleaning the room

Reviewed by: tracey
Submitted on: Thu 22 Mar 2007

was told to call ahead of time to get my two rooms together. when we arrived we were seperated anyway.asked for cascade rooms well in advanced.didnt get that either.bad beds, ac units need repair. faucets in sinks were terrible. shower head a joke. bar drinks at pool were overpriced and served in teeny-tiny plastic cups.smelled of garbage outside of both units.would not stay here ever again.

Reviewed by: Binu
Submitted on: Mon 12 Mar 2007

We were disappointed walking into our room. It felt like a motel instead of 4star. The room (cascades section) felt old and the bathroom was the worst. The counter top was small, the bathtub had whirlpool, but you will never lie down in it, The sliding door of the bathtub was dirty, even had mold on it. The main breakfast buffet restaurant was dirty. The plates had stuff sticking to it. The booster seat was so dirty that I couldn't use it. Overall it was a bad experience and our vacation didn't feel great because of this bad experience.

Reviewed by: linda
Submitted on: Wed 21 Mar 2007

My son and I had a wonderful stay. I want to assure those out there that the information that you may read that is derogatory is absolutely exaggeration; I would say people are a bit too picky. I am used to nice places, and this was the case. The room was clean, the service was wonderful, the restaurant prices were affordable, the general store prices were comparable to the Walgreen?s down the street , and lastly the timeshare pressure- there is no pressure, just say no thank-you. So relax, enjoy the place and enjoy Disney or any of the other parks in the area- we certainly did!

Reviewed by: Jacqueline
Submitted on: Tue 27 Mar 2007

We had a two-room villa which was very large, but the rooms are outdated. In our Villa two of the three TVs were broken. No WiFi in rooms...only available at designated areas and expensive to use.

Reviewed by: Allison
Submitted on: Thu 03 May 2007

I was a little worried after booking the trip that I would end up in a terrible unit. We stayed at the Lakes and had a great time. We had one plant in our room that stunk, but we just put it outside for our stay. Our room was very comfortable and the pools are all within walking distance. We had a 3 year old and 9 month old and we never really had to leave!

Reviewed by: Iso
Submitted on: Fri 22 Jun 2007

There was a power outage twice,we were often visited from wild animals inside of room. Noone ofer appologyand personel was very unplesant.

Reviewed by: Leslie
Submitted on: Tue 29 May 2007

While the location is great and the grounds are nice, I have never been in such a dirty and stinky room. Not only was it dated, which would not have been that bad, it looked like it had the original carpeting from 25 years ago when it was built. It looked nothing like the pictures on the web. If it had I would never have booked a room.

Reviewed by: Anita A.
Submitted on: Sat 23 Jun 2007

The service was slow. The bellman took 30 minutes to pick us up for a 5 minute drive. I have scores of bed bug bites all over my body. Had to request the Cascades (new facility) and the condition of the room was fine if you don't include the bugs that crawled from the corners overnight to eat me. Seriously. I'l still itching now!!

Reviewed by: Christy
Submitted on: Mon 25 Jun 2007

During our stay, we had 3 different rooms. The 1st was already occupied and they thought someone was breaking in. 2nd was so old it sounded like the people outside were standing next to you and we found a roach in the bathtub. It took our waiter at breakfast calling a friend at the front desk to get us moved the last time. Although the last room extremely nice, my advice would be to find another hotel until all the villas have been remodeled, fumigated and they take care of their overbooking problem. Otherwise, you're going to be gambling with your vacation experience.

Reviewed by: Kristen
Submitted on: Tue 08 May 2007

Great location, dated interior. Good space for the $

Reviewed by: Deborah
Submitted on: Fri 15 Jun 2007

Pictures on the web-site are not of the suites that you actually stay in. These pictures are the newer buildings of owner's suites. We stayed in a much older outdated suite which is in a totally different section of the resort. There were tiny bugs crawling all over the counters in the kitchen, bathrooms and dressers our entire stay. I requested to be moved and told that I would be, but each day I got a run around. Stayed there 5 days and will not stay again.

Reviewed by: Ryan
Submitted on: Sun 06 May 2007

I enjoyed our stay at the resort. Eventhough it was just my wife and I, we had a great time. Lots of stuff for kids and adults to do. Several restaurants on site, and a general store to buy daily things. I highly recommend staying here if you can put up with the presentation on timeshares. Lots of money can be saved on park tickets.

Reviewed by: Terri
Submitted on: Sat 28 Apr 2007

We stayed 7 days at this wonderful place. The room was spacious and WiFi was available. The staff was amazing with any questions that we had. The location is perfect, w/in 10 minutes of major parks.

Reviewed by: Kelli
Submitted on: Tue 19 Jun 2007

I am not exaggerating, I had the worst experience at this resort. The service was terrible. The first room given to us was old, dirty (my daughters shoes stuck to the kitchen floor) and it smelled like something had died. My bedspread had a stain on it. I couldn't take the smell and asked to be moved, they wanted to charge me 45.00. Then a complete stranger wanted in my room, to look for headphones. We felt ignored about our concerns. Go at your own risk. If you plan to buy there, ask to see room 20263.

Reviewed by: Ryan
Submitted on: Wed 06 Jun 2007

The hotel was very nice but the service was terrible, we checked into our room and then had stragers entering our rooma t night, they had checked another family into our room that same evening.

Reviewed by: William
Submitted on: Sat 19 May 2007

Only disapointment was that we had asked for the Cascades rooms and was given the Falls rooms. (older, more worn down)

Reviewed by: Hans
Submitted on: Sat 07 Apr 2007

Great vacation place for family in Orlando. Close to Disney and other facilities. Combines Starwood amenities with kid- and family friendly features.

Reviewed by: deb
Submitted on: Mon 14 May 2007

Check in was an absolute nightmare. The staff could care less about your requests. Do NOT plan on checking in early. The have lots of excuses as to why your room isn't ready. You can check in early, but all that means is you can use the property, you can't get your room until 4PM.

Reviewed by: stephanie
Submitted on: Sat 07 Apr 2007

It wasn't that bad of a stay except the cleaning service somehow took a very expensive beach towel from our bathroom and never could find where the towel went to. They didn't even care nor did they try to find it I was ignored. My trust is totally out the door on this place.

Reviewed by: victor
Submitted on: Fri 15 Jun 2007

this place is excellent for anybody,i was reviewing the other ratings about bad things,but almost all were wrong.Maybe when they went it wasn t updated,no mold in showers,no plants to stink up room,room service cleaned everyday,location was awesome,close to everything.pools great,close to everything,but the only thing they want you to buy,say no if not interested.

Reviewed by: Donna
Submitted on: Thu 10 May 2007

This was by far the best resort we have stayed at. The condo itself was amazing. The rooms were perfect, had 2 full baths and a jacuzzi. Living room, kitchen, balcony and dining area. Minutes away from everything. Can't wait to go back !!

Reviewed by: Pamela
Submitted on: Fri 15 Jun 2007

The rooms were larger than I expected. With two teenage boys, we were thrilled to be able to have so much room.

Reviewed by: Ashley
Submitted on: Fri 11 May 2007

I have been staying here 24 years now, and I would never stay anywhere else.. A safe environment for those with teenage children. Great pools and activities for everyone. Staff are great, the older sections are quiet and rooms may need some updating. GREAT TIME

Reviewed by: Christie
Submitted on: Tue 05 Jun 2007

Sheraton was very reasonable and it was very very nice resort. It has a full kitchen, with everything you needed. I was very impressed and already want to be back there!!!

Reviewed by: Sara
Submitted on: Tue 29 Jan 2008

We really enjoyed this hotel. Our villa was perfect for a family with a 4 year old and a one year old. The welcome packet was pushed a little too much, especially waking us up at 8:00 am the day after we had just traveled all day to reach Orlando. We were able to receive a baby crib, but only after the pack and play they had originally given us was so dirty and stained that we requested another. Everything else was perfect and we had a wonderful time. We especially loved the heated pool.

Reviewed by: Jaime
Submitted on: Wed 30 Jan 2008

Sheraton Vistana has a extremelly poor customer service.

Reviewed by: Regina
Submitted on: Tue 31 Jul 2007

My sons and I truly enjoyed the Vistanna. After a long day at Disneyworld it was nice to come to a place you could call home. We had all the comforts of home. Dish washer, washer dryer, beautiful enclosed patio, large room and extra large bathroom.

Reviewed by: Tim
Submitted on: Thu 10 Jan 2008

My wifes family bought timeshare at Vistana when it first opened and have been coming since. I personaly have stayed there at least a dozen times and highly recomend it. the abundence of huge pools and spacious rooms are great. But you must stay in the newer sections. if you stay in the older sections you will be disappointed and not get to expierence the full effect of this resort.

Reviewed by: Mary
Submitted on: Wed 04 Jul 2007

Very affordable 2 br villa very close to Disney and attractions. 7 pools, mini golf, general store and activities for family fun all on premises. Rooms could use some updating but were very comfortable, clean and affordable. Would definitely stay again

Reviewed by: Tiffanie
Submitted on: Mon 25 Jun 2007

We had a great stay at this resort. The only problem was there is not enough front desk attendants to handle the enormous crowd of people registering for rooms. We stood in line for 1/2 hour. Others stood in line for close to an hour. Rooms weren't ready at 4:00 as they indicated.

Reviewed by: Bruce
Submitted on: Thu 28 Jun 2007

The rooms here were excellent. Large and spacious with separate bedroom. The jacuzzi tub is awesome. Lots of activities for the kids.

Reviewed by: David
Submitted on: Sat 21 Jul 2007

We ended up with a 2 bedroom suite that easily slept the 4 of us, with kitchen, living room, and 2 full baths, and a small washer/dryer. We loved all the space. Room was very clean, a/c worked well. On the negative, the pool was filthy, and we got roped into a timeshare presentation and they wouldn't let us leave for hours. I left with a very bad taste in my mouth. Next time, I will pass on the "free" lunch. They also messed up on our Universal Studios tickets--check to be sure you are getting what you paid for.

Reviewed by: Carter
Submitted on: Wed 11 Jul 2007

We spent 5 days here at the Vistana it was a great experience. I was a little apprehensive at first reading other comments from previous vacationers on the site, but found my room and the entire resort to be wonderful. We got lucky and stayed in the Cascades section. One thing, by- past the resort's sales pitch, the lady got a semi-attitude when we informed her we didn't want to make a purchase after the presentation.

Reviewed by: Joseph
Submitted on: Mon 23 Jul 2007

Great room at a great price, I would stay again in a heartbeat

Reviewed by: Lydia
Submitted on: Tue 25 Sep 2007

The front desk clerk I spoke to on 9-25-07 at 4:56pm was EXTREMELY rude and abrasive. I would not recommend this hotel to anyone who travels to the Orlando area. He hung up on me TWICE after I requested his General Manager's contact information. Before hanging up the second time, he stated "we don't have a general manager, thank you". This is extremely unprofessional and not how you run a hospitality business!!

Reviewed by: Neetha
Submitted on: Tue 05 Feb 2008

Not a pleasant experience right from the time we landed ...with undue delay at the reception waiting for the luggage pickup to move to the room,no assistance whatsoever despite repeated requests .the hotel by itself is too spread out making it very difficult for travellers with no vehicles of their own..mobility a major handicap..service not upto the standard expected from sheraton group..quite disappointing experience,not recommended for holidayers.

Reviewed by: adrian
Submitted on: Tue 19 Feb 2008

This is a vacationland type of resort. In other words...Timesharing. You are constantly called about your free breakfast or lunch so that you can sit down with one of the staff members to discuss your participation within their program. Let me tell you...used car salesmen could learn from these people. From 7a in the morning to 8:30p the staff called and left messages. And when you finally get them to understand that you're here on business and that you're not going to make any time-sharing purchase...they can't hang-up the phone quick enough.

Reviewed by: tina
Submitted on: Tue 17 Jul 2007

We stayed here for 6 nights and spent most of our time at the Disney parks which were very accessible from the condos. However, our 7 year old daughter was so enamored with the hotel pool and the roman tub she could have stayed at the hotel the whole time. We had a 2 bedroom condo which was very spacious and clean. We had the equivalant of 2 apartments including 2 kitchens. The accomodations were excellent, the hotel was clean, the maid service great, it was a great value for the price, and it was very easy to get to Disney parks. General store overpriced-better grocery shopping nearby.

Reviewed by: Tim
Submitted on: Thu 26 Jul 2007

Very disappointed in service. My wife got a needle in her foot from our room, they only offered an apology. Front desk got us a shuttle to the airport on our departure and when we got to the airport he told us it was a flat charge of $50.00 which we weren't aware of that. The shuttle was $12.00 more than the taxi we took from the airport to get to the hotel when we arrived.

Reviewed by: Anne-Marie
Submitted on: Sat 21 Jul 2007

I was a bit nervous about staying here after reading some of the other reviews. But it was nice and spacious, especially for the price. They do not supply shampoo and such, so you do need to pack those. Also, not all of the rooms have jacuzzi tubs, so make sure you request it at check in of you want one - we had to switch rooms and ended up in a newer apt. that was much nicer. Overall, though, even te older apt. was nice.

Reviewed by: Joyce
Submitted on: Fri 07 Sep 2007

I encounter a major problem when my guest and I arrived to the resort at 4pm checked into our suite. When we got to suite #436, the room wasn't clean and it was located in the oldest section of the resort I wasn't expecting, after reserving online and viewing the pictures. I immediately contacted the mangr (XXX) and very pleased with the outcome. Not only did he put us in the newest section of the resort, he also gave us a $* credit for our inconvience to use towards any items on the resort.

Reviewed by: Kristi
Submitted on: Tue 13 Nov 2007

Service from employees was not always A+ but it is what it is. I stayed in one of the older facilities the PALMS and as far as units I actually prefer them. I have never been dissappointed out of the 21 years returning to Vistana/Starwood resorts. I have never seen bugs in all the years going. Even if I did, hello it is FLORIDA bugs and lizards are the state pets. I have seen mold occasionally. This is a state that stays 85% humidity most all year . Maid service also is by timeshare standards not everyday hotel standards. I can't want till next year to go back.

Reviewed by: Pat
Submitted on: Fri 20 Jul 2007

My husband and I spent our 20th anniversary here. After reading some not so good reviews, I was a little scared, but to my surprise... it was great. I NEVER saw one bug in my room ( and I look ). It's close to everything, and I would recommend this resort to all. Beds could be a little more comfortable, but other than that...........GREAT!!!!!!

Reviewed by: Pete
Submitted on: Sun 27 Jan 2008

Myself and my 2 sons 7 & 8 yrs old had a great time. Basketball, tennis, great pools and hot tubs - close to everything. Big 2 bedroom suite with cathedral ceilings and hot tub and shower in master bath. Get the 2 bedroom. The one bedroom is much smaller.This is the place to stay in Orlando.